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Energie Fitness - Hampton Hill Reviews 

226
TrustScore 4 out of 5

4.2

94-102 High Street, TW12 1NY Hampton Hill, GB


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See what reviewers are saying

Rated 1 out of 5 stars

As a long standing member together with my husband, I am sorry that I have to write a bad review, but our frustration has grown over a period of time. We completely understand the recent prob... See more

Rated 5 out of 5 stars

I was straggling to find gym suitable for me After my last place where I was extremely happy doing practical training/ cross fit I couldn't find place where I would be happy doing what I u... See more

Company replied

Rated 5 out of 5 stars

I recently joined hampton hill energie fitness and have been really impressed with everything! I was looking for an affordable gym locally having hurt my foot which put me out of action as I usually r... See more

Rated 5 out of 5 stars

I couldn’t not write a review on the spin cycle classes with Emma at energie, They are absolutely incredible! I leave feeling like I’ve worked so hard and that’s exactly what I’m looking for. Emma’s c... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 94-102 High Street, TW12 1NY, Hampton Hill, United Kingdom

  • 020 8087 2808

4.2

Great

TrustScore 4 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(226)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The gym is really well set up and…

The gym is really well set up and everything is clean and you have everything you need. However, the pace is not slowed for less fit/newer members, and the induction was extremely rushed, spoken at the speed of light with no time for questions. Nonetheless, the classes are brilliant, as long as you take responsibility for slowing down/adapting to your own fitness level, as support doesn't come unless you specifically ask, so it's great, as long as you're not looking for a softer approach!

October 29, 2021
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Reply from Energie Fitness - Hampton Hill

Hey Helen,

Thanks for leaving a review, we really appreciate you taking the time.

We're glad to hear you are generally satisfied with your énergie Fitness experience however, it sounds like there are a few things we could do to improve. Please run any suggestions for improvement by a member of staff and they will be more than happy to hear you out.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great facilities and gym equipment. Staff are super nice and the gym environment is great.

October 15, 2021
Rated 3 out of 5 stars

Good if you want a pure gym but not for classes

The gym equipment looks great but I joined for the classes and unfortunately there are not enough of them and getting booked on one is almost impossible.

October 15, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Ms Sandra,

We really appreciate you taking the time to leave a review, we're always trying to improve.

We're very glad to hear you're enjoying the gym and it sounds like our team members are delivering the stellar customer service we strive to provide however, based of your review there are clearly things we can improve on. Please speak to a member of staff to discuss the concerns you have listed above and they will be more than happy to assist you.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym, good range of equipment from cardio through free weights and studio - friendly staff who chat if you want or leave you alone if you just want to get your head down and train

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant new gym

Lovely clean gym with a very good range of quality equipment. My first time joining a gym and couldn’t be happier! Staff are very friendly and so helpful 😊

September 24, 2021
Rated 5 out of 5 stars

5 Stars

Beautiful and clean facility.
The staff are very friendly and always helpful.
I enjoy my experience there every time.

September 17, 2021
Rated 5 out of 5 stars

What a lovely gym

What a lovely gym; have been a member of many gyms and this really is the best. Good price, best classes and super friendly staff and very inclusive to all levels of fitness. I am very glad I am a member.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

I was so anxious about joining a gym…

I was so anxious about joining a gym about using the equipment, whether I would get on ok and what to do when I got there. The staff are all so friendly and knowledgeable and lovely people. All really helped me feel welcome and supported. I have a 6 week programme prepared especially for me by one of the PTs, Alfie which is included free. It's easy to remember and I feel it's great for what I need. Fantastic value membership. Very nice facilities and range of equipment and classes. Second week in and my friend has joined me too and is equally impressed. Highly recommend.

September 13, 2021
Rated 5 out of 5 stars

Absolutely fantastic gym to train in

Absolutely fantastic gym to train in! It’s really calming and can stay focused with no distractions and all the space I need to train safely. The staff are friendly supportive to
Our community and nothing is to much trouble at all!! It’s one of the nicest gyms I have trained in for a long time!!

August 27, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Nancy,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent gym good kit staff really nice

Excellent gym good kit staff really nice helpful and friendly and is super clean which was important to me! Everything you want in a gym it’s great

August 20, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Simon,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Best experience in 30 years!

This has been the best introduction-to-membership experience I've had in 30 years of using fitness centres. Lovely gym with outstanding customer service and top quality equipment. You wouldn't more from your local gym. Top!

(An abs/crunch machine would be super, but no biggy if impossible. There's a recline bench..)

July 30, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Mike,

We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we really appreciate your kind words.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Clean gym, not too busy. Decent space. Value for money.

July 16, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Richard,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Constructive Feedback

This is such a nice facility and the staff members make it exceptionally great place. Very friendly atmosphere for sure and I felt so welcomed in my first few days. The only comment I have is related to invite a friend scheme, I think you should consider providing a number of visits per month with no obligation to sign up similar to some other Gyms in the near by area such as ''The GYM''.

July 16, 2021
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Reply from Energie Fitness - Hampton Hill

Hey Mohamed,

We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.

Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Love energies fitness

Love energies fitness. My only recommendation for improvement is to open gym visit bookings for more than 3 days at a time

July 9, 2021
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Reply from Energie Fitness - Hampton Hill

Hey Julie,

Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.

Thanks again for leaving a review, it's really important to us to hear what our members think.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

The staff are friendly

The staff are friendly, the equipment is decent, and has great showers! It’s always very well sanitised, & clean! Definitely would recommend to friends & family.

July 9, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Greg,

Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.

Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.

Please come back for more fun and fitness, right here where you belong!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

New Member

Having been a new member for 3 weeks I am so pleased that I made the decision to join. I find the staff and also fellow members to be friendly and I much prefer a smaller gym to a larger one i.e. David Lloyd and other clubs. The equipment is just what I am used to and I enjoy working out in the gym in the hope that after lockdown I will get fitter.

July 2, 2021
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Reply from Energie Fitness - Hampton Hill

Hi Margaret,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Service is excellent, but the gym is small and lacking in equipment

Service is excellent and the gym is well run and well taken care of.
The range of equipment is very poor, hence the 3/5. For example there is only one of each handle for the cable machines. There are no yoga balls, no dip station, only a handful of barbells, no lower back machines or benchs set up for back extensions. A few additions would make for a much better experience.

June 25, 2021
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Reply from Energie Fitness - Hampton Hill

Hey Michael,

We're sorry to hear that you are not wholly satisfied with the gym itself and there are clearly some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

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