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Energie Fitness - Thornton Heath Reviews 

222
TrustScore 2.5 out of 5

2.7

Ambassador House, 1 Brigstock Road, CR7 7JG London, GB


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Rated 3 out of 5 stars

Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two s... See more

Company replied

Rated 5 out of 5 stars

Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... See more

Rated 5 out of 5 stars

Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community...... Signed up for a personal fitness trainer. Best decision I made.... See more

Rated 4 out of 5 stars

Our first visit was great - the guy who was looking after the gym was very friendly and welcoming. It's quite a small gym and during peak times, it feels a bit crowded but they have all the equipment... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Ambassador House, 1 Brigstock Road, CR7 7JG, London, United Kingdom

2.7

Poor

TrustScore 2.5 out of 5

222 reviews

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(222)

591 reviews in the last 12 months

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Rated 2 out of 5 stars

Extra fees

The water fountain is been broken for a long time and you cannot refill your water bottle in there, you can only drink directly with your mouth, which is far from hygienic.
Only AFTER you sign up, they tell you that you have to pay extra 10£/ month if you want to use the locker. 15 years of using gyms in London, this is the first time i have to pay for the locker. This is the Ryan air of the gyms.

April 5, 2024
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Reply from Energie Fitness - Thornton Heath

Hey Costin,

I hope you're well.

We completely understand your frustration with regards to the water fountain in your gym, please speak to a member of staff and they will be more than happy to provide an update. We want to deliver a gym that you are comfortable and motivated to attend so we will certainly strive to improve in the near future.

Thank you for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

They getting admission charges but also…

They getting admission charges but also this good gym

March 15, 2024
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Reply from Energie Fitness - Thornton Heath

Hey Selvamani,

I hope you're having a good day!

We really appreciate your kind words about our gym, we're always striving to deliver the best fitness experience! We're sorry to hear you were unhappy with the joining fee charges and we understand your frustration however, this is a very common practice when joining a new gym.

Once again we appreciate your feedback, we're always trying to improve and your review is very helpful.

Best wishes,
énergie Fitness Central Team

Rated 2 out of 5 stars

Not the best start

I moved gyms as the timetable of classes was more appealing, however on a few occasions already I have turned up and no-one has been there to run the class. Poor management.

After message saying it wo t happen again. It has happened again.

January 26, 2024
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Reply from Energie Fitness - Thornton Heath

Hey Tania,

I hope you're well.

We apologise for any confusion regarding our class timetables and understand your frustration. Clear communication is crucial, and it appears we fell short in this instance. Rest assured, we're committed to improving and ensuring this doesn't happen again.

Thank you for sharing your feedback; it helps us improve the service we offer.

Best wishes,
énergie Fitness Central Team

Rated 3 out of 5 stars

I like the opening hours

I like the opening hours
I like it’s closer to my house
But the gym is small and space wise is really tight.

I have to workout early mornings just to avoid waiting in machines.
Other than that the staff are friendly and it’s alright

December 22, 2023
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Reply from Energie Fitness - Thornton Heath

Hey Mohammed,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Energie Thornton Heath review

I've only been a member of this gym for a couple of weeks, but I absolutely love it. Very friendly and helpful staff and a really nice environment. Would definitely recommend to friends and family

December 1, 2023
Rated 5 out of 5 stars

Great Local Gym

Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community......
Signed up for a personal fitness trainer. Best decision I made.
PT Joseph Ojikutu is really good at what he does.... encouraging and supportive (and tough!... LOL). My fitness programme pushed me to my full potential and Joseph always made each session enjoyable. He is definitely committed to his clients and wants you to be the best you can be, no matter your level of ability.
6 months later, I am very proud of my progress and whilst I am now doing sessions on my own, Joseph is still in the background urging me on with words of encouragement. I would definitely recommend.
Thank you Joseph!!

November 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great gym

I think the gym has everything you need to complete your yout workout although you could move a few things and add a fee more things.

The staff is friendly and attentive

November 10, 2023
Rated 5 out of 5 stars

Three weeks ago I started exercising…

Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fit despite my age and not having exercising for a long time.
After this short time I am pleased with my progress and feel assured that with his training I would continue getting good results and attain my goals.

October 27, 2023
Rated 3 out of 5 stars

Good gym but needs more abs equipment

Good gym but needs more abs equipment. Sit up bar and rack.

October 13, 2023
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Reply from Energie Fitness - Thornton Heath

Hey SKS,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym!

Great place to have a workout in, the staff are very friendly if you need help or advice with anything. 👍

August 31, 2023
Rated 5 out of 5 stars

Cery pleasant atmosphere

Cery pleasant atmosphere, I made more progress in two weeks at this gym than in one year at Better. The employees were very helpful in explaining everything and teaching me how to do deadlifts, etc. I am very satisfied. Thank you

August 31, 2023
Rated 3 out of 5 stars

I dislike how sometimes the male toilet…

I dislike how sometimes the male toilet is unkept

August 24, 2023
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Reply from Energie Fitness - Thornton Heath

Hey Samuel,

We are so glad to hear that you are happy with certain areas within our énergie Fitness gym however, we appreciate that there are things we can improve on. This is why your feedback is so valuable to us as it allows as to see what we need to do to deliver the perfect fitness experience.

Thank you so much for taking the time to leave a review, we are always looking for feedback from valued members.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Great improvement!

Update 16 February 2024.
The gym's management was lacking, with staff seldom leaving the office except to work out. However, they are friendly and helpful when approached. The situation improved with the arrival of a new supervisor, Glen, a knowledgeable and engaging staff member. He sets a standard for how gyms should be run, prioritising health and safety alongside customer satisfaction, a rarity in today's fitness centres. While the equipment remains average, there are signs of improvement with new additions such as the sought-after hip-thrust machine. Nonetheless, a decline bench is still needed. Overall, I now feel confident recommending this gym to friends.

August 20, 2023
Unprompted review
Energie Fitness - Thornton Heath logo

Reply from Energie Fitness - Thornton Heath

Hey Whittaker,

I hope you're having a great day!

Your feedback is greatly appreciated and very valuable to us moving forward as we try to improve. We want to deliver the ultimate fitness experience to our valued members and we will certainly work towards this in the near future.

Thanks again for taking the time to leave a review, it's always great to hear what our members think.

Best wishes,
énergie Fitness Central Team

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