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Energie Fitness - Thornton Heath Reviews 

222
TrustScore 2.5 out of 5

2.7

Ambassador House, 1 Brigstock Road, CR7 7JG London, GB


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Rated 3 out of 5 stars

Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two s... See more

Company replied

Rated 5 out of 5 stars

Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... See more

Rated 5 out of 5 stars

Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community...... Signed up for a personal fitness trainer. Best decision I made.... See more

Rated 4 out of 5 stars

Our first visit was great - the guy who was looking after the gym was very friendly and welcoming. It's quite a small gym and during peak times, it feels a bit crowded but they have all the equipment... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Ambassador House, 1 Brigstock Road, CR7 7JG, London, United Kingdom

2.7

Poor

TrustScore 2.5 out of 5

222 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(222)

592 reviews in the last 12 months

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Rated 3 out of 5 stars

Good and clean gym needs more equipment

Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two safer and steadier boxes. They don’t have KBs. But at least have a thing to convert DBs into KB (not perfect but does some of the job). Although, again only one functional. Otherwise good gym

December 10, 2022
Unprompted review
Energie Fitness - Thornton Heath logo

Reply from Energie Fitness - Thornton Heath

Hey Migi,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Modern, friendly, affordable

Modern, friendly, affordable.

August 26, 2022
Energie Fitness - Thornton Heath logo

Reply from Energie Fitness - Thornton Heath

Hi Anja,

Thank you so much for your kind words! We hope your journey with énergie Fitness continues to be a positive one!

énergie Fitness Central Team

Rated 4 out of 5 stars

There is always a nice atmosphere in…

There is always a nice atmosphere in the gym

August 2, 2022
Energie Fitness - Thornton Heath logo

Reply from Energie Fitness - Thornton Heath

Hi George,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Friendly place

Im new to the gym scene, worked out at home previously, so not much comparable experience here, but rather a newcomers.

So first off all, it is a good place to stay, I was worried about getting started, but trust me no one cares about you in a good way: everyone is busy with his own workout. Im sure if I was doing some dangerous / stupid exercises someone would warn me. Staff is super friendly, when I find them, they should wear uniform or some badge or something, as in the first few times I had no idea who is working there.
Another thing to mention, it seems tight and overpacked with equipment, but this is not case, on the free weight section you will certainly find a spot for yourself, while machines have fixed range of motion anyway. It is clean and tidy, if thats your concern.
Summary: I like coming in day to day, and as a beginner it made me stay, keep it up the good work guys!

July 1, 2022
Rated 4 out of 5 stars

I didn’t attend the gym much only for

I didn’t attend the gym much only for PT sessions but I found it friendly with good all round equipment.

May 14, 2022
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Reply from Energie Fitness - Thornton Heath

Hi Shelly,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

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