Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two s... See more
Company replied
Location
Switch locationAmbassador House, 1 Brigstock Road, CR7 7JG London, GB
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See what reviewers are saying
Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... See more
Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community...... Signed up for a personal fitness trainer. Best decision I made.... See more
Our first visit was great - the guy who was looking after the gym was very friendly and welcoming. It's quite a small gym and during peak times, it feels a bit crowded but they have all the equipment... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Ambassador House, 1 Brigstock Road, CR7 7JG, London, United Kingdom
2.7
Poor
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Good Gym
Gym equipment and staff are both great but the showers need serious cleaning and for missing drains to replaced, better guarding against water escaping etc. As is theyre too unpleasant to use
May 9, 2022
Good gym
A very good gym. Excellent and accommodating staff. Varied classes. No parking sadly. Would however recommend this gym for location, size and equipment.
May 7, 2022
Good but needs more equipment
Nice gym but there’s not enough space to do floor exercises, especially during the times when there are classes going on. Also, I wish there were more machines to use as well. Other than that it’s a nice vibe and is usually clean and tidy.
May 1, 2022
Reply from Energie Fitness - Thornton Heath
Hey Laila,
I hope you're well.
We at énergie Fitness are disappointed to hear that you are not wholly satisfied with your experience so far. If you have any suggestions for improvement regarding the facilities at your gym, please speak to a member of staff and they will be more than happy to listen.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Really supportive staff and great new…Energie
Really supportive staff and great new equipment.
May 1, 2022
Nice friendly gym
April 30, 2022
Not enough equipment
Friendly environment but not enough equipment, expecially during peak times
April 29, 2022
Reply from Energie Fitness - Thornton Heath
Hey Laurencia,
I hope you're well.
We at énergie Fitness are very glad to hear that you are enjoying the gym and hope our team members are delivering the high-quality customer service we strive to provide.
However, based of your review it sounds like there are a few thing we could improve. Please raise any concerns you have with a member of staff and they will be more than happy to assist you.
Thanks so much for leaving feedback, we value the opinion of all our members.
Best wishes,
énergie Fitness Central Team
Great gym lovely staff they are only…
lovely staff and good equipment they are only missing a bicep machine and a Tricep machine the preacher curl bench is always in use and a bit out of date and with triceps they preferably need a dip machine but another thing is some of the equipment is damaged or faulty and they still haven’t fixed it yet other than that the staff are great
April 9, 2022
Unprompted review
Reply from Energie Fitness - Thornton Heath
Hi Steve,
I hope you're well.
We are very glad to hear the staff in your gym are providing the high quality customer service we aim to deliver to every member that walks through our gym doors. With regards to the equipment being provided, we clearly have some work to do. Please speak with a member of staff about any issues or concerns you have with any piece of equipment and they will be able to provide you with an update.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
GREAT PEOPLE,GREAT GYM....
March 19, 2022
Great Gym
Great Gym. The staff is super friendly and helpful. However, most people don't put back their weights.
March 18, 2022
good vibe all round.
March 18, 2022
Reply from Energie Fitness - Thornton Heath
Hi there,
I hope you're well.
We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.
Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Agenra,
Thank for leaving us feedback, your kind words mean so much to us and we sincerely hope we can continue to deliver a top-notch service. We're always looking to improve so if you have any suggestions please speak to a member of staff.
Thanks again,
énergie Fitness Central Team
The Gym toilets are very dirty and the…
The Gym toilets are very dirty and the selection of machines is limited!
December 10, 2021
Reply from Energie Fitness - Thornton Heath
Hi Antonella,
I hope you're well. We at énergie Fitness aim to deliver the highest-quality of service to our members and it seems we have let you down on this occasion and for that we sincerely apologise. Please seek a member of staff and make them aware of this situation, they will be able to assist you. With regards to the equipment provided, I again apologise if these are unsatisfactory for you. Thank you for taking the time to leave a review, we really appreciate it.
Best Wishes,
Dan
énergie Fitness Central Team
Very nice gym clean and new equipment…
Very nice gym clean and new equipment and 24hrs,Staff is friendly
November 19, 2021
Reply from Energie Fitness - Thornton Heath
Hi Peter,
Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.
Thanks again,
énergie Fitness Central Team
Good effort towards trying to…
Good effort towards trying to accommodate everyone with the space/s given to each gym.
November 19, 2021
Reply from Energie Fitness - Thornton Heath
Hi there,
We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
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