Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two s... See more
Company replied
Location
Switch locationAmbassador House, 1 Brigstock Road, CR7 7JG London, GB
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See what reviewers are saying
Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... See more
Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community...... Signed up for a personal fitness trainer. Best decision I made.... See more
Our first visit was great - the guy who was looking after the gym was very friendly and welcoming. It's quite a small gym and during peak times, it feels a bit crowded but they have all the equipment... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Ambassador House, 1 Brigstock Road, CR7 7JG, London, United Kingdom
2.7
Poor
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Good value for money
The staff a really friendly and very helpful. The gym is clean and toilets are regularly checked and cleaned.
August 20, 2021
Reply from Energie Fitness - Thornton Heath
Hi there,
Thanks for taking the time to leave a review, your positive feedback means so much to us. However, it does sound like we're a few steps of delivering a perfect member experience and we will work really hard to close that gap. If you have any suggestions for improvement, please feel free to run it by a member of staff.
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Keira,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Cesar,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Good gym and customer service
August 14, 2021
Reply from Energie Fitness - Thornton Heath
Hi there,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Have a great day,
énergie Fitness Central Team
Good Gym. A little small, but still OK
Joined up a couple of weeks ago. All the staff & personal trainers are polite & ready to help. All seems fine so far. I just hope it doesn't get too crowded once the Summer school holidays are over.
August 6, 2021
Reply from Energie Fitness - Thornton Heath
Hi Ric,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
pretty good service and nice staff
August 4, 2021
Reply from Energie Fitness - Thornton Heath
Hi Wajahat,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Staff barely interact with gym members
Staff barely interact with gym members. If someone is doing a exercise wrong, the staff should correct them but I barely see that.
July 30, 2021
Reply from Energie Fitness - Thornton Heath
Hi Femmy,
I hope you're well.
We are sorry to hear you are not fully satisfied with the service being provided to you by our team members. We want to create an environment within our gyms that makes our members feel welcomed and motivated to achieve our goals, it seems we have fallen short on this occasion and for that we sincerely apologise and hope we can make it up to you in the near future.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi there,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Very welcoming team
Very welcoming team and management, top class personal trainer, small gym with essentially all you need to do your workouts. Good number of classes. Very clean with new machines.
Valerio
July 9, 2021
Reply from Energie Fitness - Thornton Heath
Hey Valerio,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Very nice gym
June 25, 2021
Reply from Energie Fitness - Thornton Heath
Hi there,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Excellent service clean equipment
June 25, 2021
Reply from Energie Fitness - Thornton Heath
Hey there,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
The staff are friendly and willing to…
The staff are friendly and willing to help, my PT sessions with Rommel has been great. He took the time to explain nutrition and routines and pushed me when I wanted to give up. The staff are encouraging and the gym is nice and clean and the atmosphere is great.
June 25, 2021
Reply from Energie Fitness - Thornton Heath
Hey there,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
5 Stars
I’ve been very happy since joining this gym, great environment and helpful and cheerful staff. I have and would continue to recommend people to go here.
June 25, 2021
Reply from Energie Fitness - Thornton Heath
Hi Shannon,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Recent joining experience
Very friendly staff who made feel welcome. They explained everything to me.
A clean environment with all the facilities I need.
June 25, 2021
Reply from Energie Fitness - Thornton Heath
Hi Kelly,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
I fine the gym clean staff friendly and…
I fine the gym clean staff friendly and the gym suit my need. My name is not carr
June 23, 2021
Reply from Energie Fitness - Thornton Heath
Hi there,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
This gym is wonderful
This gym is wonderful. The staff at Thornton Heath are so friendly and helpful and from day one I felt like part of a family. The facilities are great and although the gym is not very large they manage to fit so much in, it feels like the tardis. I’m a gym newbie and although I’ve tried out many gyms, I’ve never felt the need to join up…..we’ll not until now! They can’t keep me out 🤣
June 18, 2021
Reply from Energie Fitness - Thornton Heath
Hi Lorna,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Shida,
I hope you're well.
We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.
Thanks again,
énergie Fitness Central Team
Everything is nice but gym don’t have…
Everything is nice but gym don’t have too many things to do
June 15, 2021
Reply from Energie Fitness - Thornton Heath
Hey Umar,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
I love 😻
This gym has good vibre, its music its style. I love😍. It's the first time I've ever waking up to go to the gym 😅
June 4, 2021
Reply from Energie Fitness - Thornton Heath
Hey Caroline,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Lovely gym 🥰 good music also to…
Lovely gym 🥰 good music also to motivate. Staff are very friendly aswell.
June 4, 2021
Reply from Energie Fitness - Thornton Heath
Hi Melissa,
Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
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