Good and clean gym. Has most of basic equipment. But needs to add more “basic” equipment. E.g they have one very unsteady pylobox -very hard to do box jumps on(feels unsafe)- might need at least two s... See more
Company replied
Location
Switch locationAmbassador House, 1 Brigstock Road, CR7 7JG London, GB
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See what reviewers are saying
Three weeks ago I started exercising with Glen as my Personal trainer. He is professional yet patient and understanding. His encouragement has given me a confidence that I can loose weight and get fi... See more
Joined Energie Fitness in May 2023 on my son's recommendation. Love the location and the fact the gym feels like a community...... Signed up for a personal fitness trainer. Best decision I made.... See more
Our first visit was great - the guy who was looking after the gym was very friendly and welcoming. It's quite a small gym and during peak times, it feels a bit crowded but they have all the equipment... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Ambassador House, 1 Brigstock Road, CR7 7JG, London, United Kingdom
2.7
Poor
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gym Review
Lovely atmosphere to workout and also love the gym equipments however, the changing rooms are for both genders which makes it sometimes uncomfortable but other than that I love the gym.
December 25, 2020
Reply from Energie Fitness - Thornton Heath
Hey there,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you have any suggestion for improvement, feel free to run it by them and they will be more than happy to hear you out.
Thanks again,
énergie Fitness Central Team
Great community but ...
Great community, and environment. Gym is very small, with limited equipment.
December 18, 2020
Reply from Energie Fitness - Thornton Heath
Hi Louis,
We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Emilio,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Chinenye,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Lovin it!!!
The staff is very helpful and it’s very friendly atmosphere, and there is a lot of activities and classes everyday, and the Gym itself is very clean and tidy, and plenty of equipment for every workout possible.
December 18, 2020
Reply from Energie Fitness - Thornton Heath
Hi Matiullah,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Michael,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
space
completely nacks and disgraceful amount of space and shambles weights the intervals are too big of a jump
November 15, 2020
Reply from Energie Fitness - Thornton Heath
Hi there,
We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
The gym is lovely with amazing staff…
The gym is lovely with amazing staff members. The issue I have with energie is the type of songs played there. Almost on every occasion, the songs have very offensive lyrics in them with swear words and a loud volume that makes it very hard to ignore. This is more evident when you use the gym late evenings. I'm sure Energie can find other secular songs that are not as offensive.
What about gospel songs at least occasionally that would cater for a clientele like me and others that are like-minded?
November 10, 2020
Reply from Energie Fitness - Thornton Heath
Hi Pat,
We are sorry to hear you are not completely satisfied with your experience with énergie Fitness so far. We want to deliver the best customer experience to every single one of our members. If you have anymore questions, queries or suggestions please speak to a member of staff and they will be happy to assist you.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Leah,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Thornton Heath Gym
Since this gym opened I have enjoyed going. The staff are friendly and the classes perfect for my fitness.
I am glad I changed my gym membership to Energise.
November 7, 2020
Reply from Energie Fitness - Thornton Heath
Hi there,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Love this new gym
Love this new gym, it's very clean and
Friendly, with a great atmosphere.
Would totally recommend to give it a try..
November 7, 2020
Reply from Energie Fitness - Thornton Heath
Hi there,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
My new favorite gym
My new favorite gym, the people working there are very helpful and very motivating to keep coming back there every time!💗
November 7, 2020
Reply from Energie Fitness - Thornton Heath
Hi Marzena,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Best idea to date
From the start I knew this was a good move, the staff were very friendly and helpful, equipment excellent - what's not to like, would recommend it for all.
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hi Suzanne,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Mihaita,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Thornton Heath
Hi Ramona,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
Great gym and amazing staff who are…
Great gym and amazing staff who are very friendly! So glad you opened in the area
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hi R.S. ,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
Nice place to exercise at
Nice place to exercise at, clean and tidy environment. Friendly helpful staff that makes going to workout very enjoyable 👍🏿
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hey Peter,
We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.
We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.
Thanks again,
énergie Fitness Central Team
Great customer service
Great customer service , the best way I could describe it would be family
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hi Michael,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
I am happy i had the chance to meet the…
I am happy i had the chance to meet the gym team, it gave me confidence on my body, is a long way to get back to "perfection" but i have you guys, i am sorry for lockdown but i am excited to get back, i miss Cristina and Matthew, best trainers, keep going guys, things gonna get back to normal, very soon, stay safe!
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hi there,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
All staff are welcoming
All staff are welcoming, helpful & friendly. The atmosphere within the gym amongst the members also matches.
November 6, 2020
Reply from Energie Fitness - Thornton Heath
Hi Cindy,
Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.
Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.
Best wishes,
énergie Fitness Central Team
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