Energy Advice Line Limited Reviews 

971
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the reliable service and long-term continuity consistently provided for their business energy needs over many years. Local business owners note that the entire procedure of managing utility contracts is handled with great efficiency and minimal fuss. A few other people also felt that the staff members are consistently extremely helpful, friendly, and highly knowledgeable. Consumers mention that dedicated advisors provide clear guidance and reassuring support without any pressure or hard sales tactics. Individuals consistently find that switching energy suppliers is remarkably smooth, prompt, and completely painless every single time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and helpful support... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more

Company replied

Rated 5 out of 5 stars

We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more

Company replied

Rated 5 out of 5 stars

I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more

Company replied

Rated 5 out of 5 stars

Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.

Company replied


Company details

  1. Price Comparison Site
  2. Electric Utility Company
  3. Gas Company
  4. Telecommunications Service Provider

Written by the company

Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

971 reviews

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5.0

All reviews

(971)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Philip,

Thank you for the great feedback!

We have been helping you compare electricity and gas prices for the last 12 years and can't thank you enough for trusting us to help you every year!

We very much look forward to speaking with you again on approach to your renewal date but please don't hesitate to come back to us if you need any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Liam's service has been excellent

Liam,
Has helped us with our energy renewals for the past few years. We have made savings on our energy costs and Liam's service has been excellent with plenty of notice of market changes and potential savings.

July 10, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Jon,

It's been 10 years since we started helping you compare prices after receiving your first enquiry in 2015.

We can't thank you enough for coming back and trusting us every year.

We very much look forward to speaking with you again on approach to your next renewal but please don't hesitate to come back to us if you require any further information or advice in the meantime.

Best Regards,
Liam and EAL Team

Rated 5 out of 5 stars

really helpful

July 10, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Paul,

Thanks so much for the great feedback!

As this is the first time we have helped you compare the market and switch supplier your review means a great deal to the team as EAL.

We very much look forward to speaking with you again on approach to your renewal date but please don't hesitate to come back to us if you require any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Excellent

Great service always.

July 3, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Thanks for the fantastic review!

I can see that we have been helping you compare the market for a number of years now and we are extremely grateful for your loyalty.

We look forward to helping you for years to come but please don't hesitate to contact us if you require any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

We have worked with Liam for several…

We have worked with Liam for several years and the professional advice he has provided has been priceless.
I would highly recommend Energy Advice Line.

July 3, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Nicola,

Thank you for the great review!

I can see that we have helped you compare the market for over 14 years now which is just incredible.

We can't thank you enough for using us all these years and we very much look forward to speaking with you on approach to your renewal.

But please don't hesitate to come back to us if you require any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Huw,

Thank you for the great review today!

We try and keep the comparison process as quick and easy as possible so it's great to know that you were happy with the outcome.

We very much look forward to speaking with you on approach to your renewal date but please don't hesitate to come back to us if you require any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Safe, helpful and efficient

Pedro made the decision and contract easy. Trustworthy, diligent and very helpful. Energy advice line have consistently got my business good deals in a very tough climate

June 25, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Ricky,

Thank you for the fantastic review!

It has been and continues to be a tough environment as the market remains extremely volatile.

Trusting us to help you compare the market through these challenging times is a massive compliment and we can't thank you enough.

We look forward to speaking with you again on approach to your renewal date but please don't hesitate to come back to us if you require any further help or advice in the meantime.

Best Regards,
Pedro and the EAL Team

Rated 5 out of 5 stars

Competitive rates without pushy sales

I have used them a few times now and always the best rates, and they are not unscrupulous pushy sales people. Best in the business.

June 3, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Charles,

A massive thank you for the great review!

A review like this means a lot to the team at EAL. Sarah is so happy with the feedback.

We have worked hard to utilise online tools to make the process easier for our customers, but the team are always on hand to assist or answer any questions you might have on market trends, prices and supplier options.

We look forward to speaking again on approach to your renewal but please don't hesitate to come back us if you need any further information and advice in the meantime.

Best Regards,
Sarah and the EAL Team

Rated 4 out of 5 stars

Comparable prices readily available

Comparable prices readily available, and automatically updated, on line. No annoying marketing calls.

June 9, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Thomas,

A massive thank you for the review!

We try and keep the price comparison process as quick and easy as possible and do as much as we can online so you have all of the information in front of you to make a well-informed decision.

The renewal process is very similar so we look forward to catching up again then.

Please don’t hesitate to come back us if you need any further information and advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Great advice and help given

We have used energy advice line a few times now - they are professional, helpful and they remind us when we need to make a change.

June 6, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Tamsin,

A massive thank you for the fantastic review!

We are very grateful that you have used our price comparison service for the last 8 years and we very much look forward to helping you again on approach to your renewal date.

Please don’t hesitate to come back to Liam or the team at EAL if you need any further information and advice in the meantime.

Thanks again!

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Great service

Liam is very knowledgeable and offers a super efficient service. Outstanding communication through the simple process.

May 30, 2025
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Declan,

Thank you for the amazing review!

Liam and his team try and keep the price comparison and switch process as simple as possible with good impartial advice at every stage.

Please don't hesitate to get in touch with us again at any stage if you need any help during the contract with your supplier.

We look forward to speaking with you again on approach to your renewal date.

Thanks again!

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Great advice and services

Great advice and services. Would recommend to anyone looking for help

May 7, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Ting Ting,

Thank you for the great review!

Liam and his team try and keep the price comparison and switch process as easy as possible with good impartial advice at any stage.

We look forward to speaking with you again on approach to your renewal if we don't hear from you in the meantime.

Thanks again!

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Very happy with service for our motor…

Very happy with service for our motor garage rates, Liam very helpful (and has been for the while we've used his help to compare over years) many thanks

April 1, 2025
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Debbie,

Thank you for the fantastic review!

Liam is delighted that he could help you compare the market again this year. You have been using us to find the best deal for the last 10 years!

We can't thank you enough for your loyalty over this period and we very much look forward to helping you again next time on approach to the end of your contract term.

Please don't hesitate to contact Liam and the team at EAL if you need any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Great service

Great service. Always providing the best deals and very friendly team. Shout out to Pedro for being very responsive and helpful throughout the process.

April 2, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Kiran,

Thank you for the great review!

Pedro is delighted with the feedback and really happy that he could help you find the best deals for your gas and electricity contracts.

We look forward to speaking with you again as you approach the end of your contracts but please don't hesitate to contact the team at EAL if you need any further information or advice in the meantime.

Best Regards,
Pedro and the EAL Team

Rated 5 out of 5 stars

Very knowledgeable and responsive!

Pedro & Liam have always helped provide our clients with the best rates for their utilities. Both are proactive and responsive and clearly very knowledgeable about their industry. Always willing to help with queries and advice.

April 9, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Ed,

Thank you for the great review!

Pedro and Liam will be delighted with the feedback and really happy that they could help you and your clients find the best option for their utility contracts.

We look forward to helping you again in the future but please don't hesitate to contact the team at EAL if you need any further information or advice in the meantime.

Best Regards,
Pedro, Liam and the EAL Team

Rated 5 out of 5 stars

used five or six times now for the…

used five or six times now for the business electric contracts, thumbs up from me!

April 3, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Leigh,

Thank you for the fantastic review and your loyalty over the last few years.

We look forward to helping you again in the future but please don't hesitate to contact Liam and the team at EAL if you need any further information or advice in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Always an efficient and friendly…

Always an efficient and friendly service. Thank you!

April 2, 2025
Unprompted review
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Mark,

A big thank you for the fantastic feedback!

Liam and the team try to make the comparison process quick, simple and as efficient as possible so you can get on with the day job.

We really do appreciate feedback on our service as this means a lot to the team here.

We look forward to speaking with you on renewal but please don't hesitate to come back to Liam or the team at EAL if you require any information in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Worry Free

I do not need to worry about if I am oj the best price

March 18, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi Peter,

Thank you for the great feedback!

We do our upmost to offer the best rates available from supplier partners and have focussed on bringing these together in a platform that allows our customers to compare all of the options available really quickly.

We look forward to speaking with you on renewal but please don't hesitate to come back to Liam or the team at EAL if you require any information in the meantime.

Best Regards,
Liam and the EAL Team

Rated 5 out of 5 stars

Great Service

Great Service.
Thank you.

March 12, 2025
Energy Advice Line Limited logo

Reply from Energy Advice Line Limited

Hi David,

Thank you for the great feedback!

Liam and his team are available at any stage if you need any further information or advice.

If we don't hear from you in the meantime, we look forward to speaking with you again on approach to your renewal.

Best Regards,
Liam and the EAL Team

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