Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice. They have been very helpful and eff... See more
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Review summary
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We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing wit... See more
Company replied
I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to... See more
Company replied
Energy Advice Line have been looking after my business for a number of years. The excellent service they provide brings peace of mind that I have a good deal from my energy suppliers.
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Company details
Written by the company
Using the Energy Advice Line to change your business electricity or business gas supplier is free and simple, enabling you to search the market for the lowest prices at the click of a button. With our new price comparison engine, all you need is your businesses postcode to get prices and find you the best deal from our comprehensive panel of energy suppliers. The comparison process is easy. You can make a well informed and confident decision online but our team of energy advisors are available via online chat or telephone to help you at any stage if you need it. We are all about putting our customer in control so they are confident in making the right decision. One of the best ways to save your company money is by shopping around for the best available prices before your fixed-term contract is due to expire. The energy regulator OFGEM has investigated the prices and has found that businesses that use a reputable price comparison website like the Energy Advice Line to compare their commercial energy prices are more likely to have lower bills than those who stay with the same supplier year after year.
Written by the company
Contact info
Suite A, 2nd Floor, Burlington House, Burlington Arcade, BH1 2HZ, Bournemouth, United Kingdom
- 01202 025 399
- customer.service@energyadviceline.org.uk
- www.energyadviceline.org.uk
5.0
Excellent
971 reviews
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Excellent service
We've been using Energy Advice Line for over ten years for our business gas and electric. They always come up with competitive prices and the transfer is always straightforward. We've been dealing with Liam for all of that time - he's really professional, helpful and friendly.
November 25, 2025
Reply from Energy Advice Line Limited
Hi Helen,
Thank you so much for the great review!
It has been 13 years since your first enquiry, and we can't thank you enough for your loyalty over this time.
We very much look forward to speaking with you again on approach to your renewal date, but please don't hesitate to come back to us if you require any further information or help in the meantime.
Best Regards,
Liam and the EAL Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff, who went the extra mile to sort out metering issues with the chosen supplier.
November 24, 2025
Reply from Energy Advice Line Limited
Hi David,
Thank you so much for the fantastic review!
We can't thank you enough for your loyalty for the last 11 years and really happy that we could assist you with your recent metering issues.
We very much look forward to speaking with you again on approach to your renewal date, but please don't hesitate to come back to us if you require any further information or help in the meantime.
Best Regards,
The EAL Team
Help and Efficient
Being a person not always familiar with technology and tech- speak, I have always been able to contact Energy Advice Line for clarity and good advice.
They have been very helpful and efficient, re. change-over supplier etc - consequently we have stayed with them for many years now.
M.T
November 6, 2025
Reply from Energy Advice Line Limited
Hi Margaret,
Thank you so much for the fantastic review!
We have helped you for the last 16 years from when we received your first enquiry and can't thank you enough for your loyalty in the years since.
We very much look forward to catching up with you again on approach to your renewal date, but please don't hesitate to come back to us if you require any further information or advice in the meantime.
Best Regards,
The EAL Team
Great experience all around really
Great experience all around really. Great comms, seamless switch over. Full marks
November 10, 2025
Reply from Energy Advice Line Limited
Hi Chris,
Thank you so much for the fantastic review!
It has been 12 years since we first started helping you compare the market and switch energy supplier.
We have made a priority of keeping the process as simple as possible over this time so that you can compare and switch in confidence but with the minimum of effort.
This kind of feedback makes it so worthwhile!
We very much look forward to helping you on renewal but please don't hesitate to come back to us if you require any further information or advice in the meantime.
Best Regards,
The EAL Team
Liam makes the switching process…
Liam makes the switching process painless and easy. Thank you Liam!
November 5, 2025
Reply from Energy Advice Line Limited
Hi Andrew,
Thank you so much for the fantastic feedback!
Liam is so happy that he was able to help you compare the market and it's great to hear that that the switch process was painless and easy.
We very much look forward to helping you on renewal but please don't hesitate to come back to us if you require any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
5 star service
I have been communicating with Sarah over the last month or so regarding switching the electricity supplier for our small business and she has been extremely helpful. It is so refreshing to be able to have a friendly conversation with the same person/team every time and i feel sure that they will actually carry out what has been promised! I am sure the change of suppliers in the coming months will go through as planned, but I have confidence that EAL will be available to assist should there be an issue. How I wish there were more small companies like these guys, who actually care! Well done EAL
October 28, 2025
Unprompted review
Reply from Energy Advice Line Limited
Hi Ann,
Thank you so much for the great review!
Sarah is delighted that we could help you resolve the situation with your previous contract and move you onto the most competitive price for your business.
We look forward to now affecting your change of supplier in the coming weeks but please don't hesitate to come back to us if you require any further information or advice in the meantime.
Best Regards,
Sarah and the EAL Team
Liam Wade has been excellent.
Liam Wade has been excellent.
Since taking over the finances, I have received excellent, ongoing customer care from Liam. Punctual, accurate & helpful.
Well done & Thank you
Dominic
July 2, 2025
Reply from Energy Advice Line Limited
Hi Dominic,
Thank you for the fantastic review!
Liam and the team were delighted to have helped you compare prices again this year and very much thank you for the excellent feedback.
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice before then.
Best Regards,
Liam and the EAL Team
VERY USEFUL SERVICE, makes life easier.
Always found them very easy to deal with. Good communication. Would recommend.
October 3, 2025
Reply from Energy Advice Line Limited
Hi Jean,
Thank you for the fantastic feedback!
Liam and the team were delighted to have helped you compare the market again this year and can't thank you enough for the fantastic review.
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice before then.
Best Regards,
Liam and the EAL Team
Reply from Energy Advice Line Limited
Hi Hazel,
Thank you for this great review!
Sarah and the team were delighted to have helped you switch supplier again this year and can't thank you enough for the fantastic feeedback.
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Sarah and the EAL Team
great help thanks for your help
October 2, 2025
Reply from Energy Advice Line Limited
Hi Mike,
Thank you for this great review!
We are so happy that we could help you switch energy supplier again this year and can't thank you enough for using our service since 2016.
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
good service
Looked for several quotes and let you choose best one for you in plenty of time before contract finished
October 6, 2025
Reply from Energy Advice Line Limited
Hi Alison,
Thank you for this great feedback!
We are so happy that, with the help of our online price comparison portal, that you were able to make a well informed decision and switch in confidence.
We can't thank you enough for trusting us to help you for the last 8 years!
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
Stress Free
A really smooth and easy transition with our energy supply. Great communication and efficiency from Liam.
October 6, 2025
Reply from Energy Advice Line Limited
Hi Abi,
Thank you for this great feedback!
Your review sums up what we are all trying to do at Energy Advice Line by making the switch as smooth as possible for our customers.
We can't thank you enough for trusting us to help you for the last 12 years!
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
Helpful and reassuring
Liam gave good advice and was helpful and reassuring, answering any questions or concerns we had, thank you
October 2, 2025
Reply from Energy Advice Line Limited
Hi Greg,
Thank you for taking the time to write this great review!
This type of feedback really helps reassure Liam and his team that they are doing all that they can to make the comparison process as simple as possible.
Please don’t hesitate to contact us at any point should need any further advice.
We look forward to catching up with you again on approach to your renewal date.
Best Regards,
Liam and the EAL Team
Good advice.
Have used EAL for several years and have given good advice about available tariffs.
October 2, 2025
Reply from Energy Advice Line Limited
Hi John,
Thank you so much for the great feedback!
We have tried our best to make the price comparison process as simple as possible so that you can easily select the best tariff for your business.
So, this type of feedback really makes it worthwhile.
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
Good honest advice
Good honest advice. They liaise with energy companies when there are issues. Removes the hassle of trying to deal with issues direct.
September 1, 2025
Reply from Energy Advice Line Limited
Hi Paul,
Thank you for the great review!
I can see that we first started helping you save and switch in 2012.
We can't thank you enough for using Energy Advice Line for the last 13 years.
Although our IT system makes the quotation and sign up process as easy as possible, more importantly, you as a busy business owner need access to a back-office team that can deal directly with suppliers if there is a problem with your account.
Your great feedback makes a massive difference and please don't hesitate to contact us at any time if you require any further information, advice or help.
We look forward speaking with you again on approach to your renewal date.
Best Regards,
Scott and the EAL Team
They make it easy
We have been using the Energy Advice Line for many, many years. They make the management of our energy contracts SO much easier.
August 8, 2025
Reply from Energy Advice Line Limited
Hi Peter,
Thank you for the fantastic review!
We have tried our best to make the process as easy and hassle free as possible so you can get on with running your business.
It's great feedback to hear that we have helped make the management of your energy contracts so much easier.
We look forward speak with you again on approach to your renewal dates but please don't hesitate to contact us if you require any further information or advice in the meantime.
Best Regards,
The EAL Team
Never had any problems with them and…
Never had any problems with them and they always help when I need it, always answer calls and emails.
August 4, 2025
Reply from Energy Advice Line Limited
Hi Susan,
Many thanks for the great feedback!
We have been helping you compare electricity and gas prices for your business since 2012 and can't thank you enough for trusting us to help you during this period.
We try and keep the process as simple as possible and are always available by phone, email, online chat & WhatsApp.
We very much look forward to speaking with you again on approach to your renewal date but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
Reply from Energy Advice Line Limited
Hi Benjamin,
A massive thank you for the fantastic feedback!
If you need any further information or advice, please don't hesitate to contact Liam and the team.
We very much look forward to speaking with you again as you approach your contract renewal dates.
Best Regards,
Liam and the EAL Team
Highly Recommended
Liam is very helpful and professional. We have been using Liam for a while now in helping us chose energy suppliers for all our businesses. We can always trust his advice. I would highly recommend Energy Advice Line.
July 11, 2025
Reply from Energy Advice Line Limited
Hi Kamna,
Thank you so much for the great feedback!
It's great to hear that we have been able to advise and help you switch supplier for your business premises.
We can't thank you enough for trusting us to help you every time!
We very much look forward to speaking with you again on approach to your renewal but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
Have worked with them for quite a few…
Have worked with them for quite a few years now and trust them to get a good deal every time
July 10, 2025
Reply from Energy Advice Line Limited
Hi Lesley,
Very many thanks for the great feedback!
We have been helping you compare electricity and gas prices for your business since 2012.
We can't thank you enough for trusting us to help you every year!
We very much look forward to speaking with you again on approach to your renewal date but please don't hesitate to come back to us if you need any further information or advice in the meantime.
Best Regards,
Liam and the EAL Team
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