Ents24 Reviews 

13,635
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly website, noting that the overall purchasing process is extremely straightforward and requires minimal effort. Reviewers also appreciate receiving helpful email alerts and reminders, making it simple to stay informed about upcoming music events and quickly secure seats. Some reviewers were not happy with communication issues, noting significant delays in receiving their purchased tickets and feeling unsupported when problems arose. A few other people also felt frustrated when dealing with unexpected event cancellations, high fees, and confusing booking details that lacked clear customer assistance.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting a quick, straightforward, and easy to use... See more

Booking process

Customers had ambiguous experiences with the booking process, often praising the straightforward and reliable... See more

Website

People report positive experiences with website, describing the platform as user friendly, very... See more

Service

Users describe ambiguous interactions with service, highlighting general satisfaction and helpful support... See more

Order

Consumers find order to be ambiguous, experiencing a mix of satisfaction and strong frustration regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more

Rated 5 out of 5 stars

I love the fact that you offer REAL paper tickets as an option - not just electronic tickets. I always like to save my real tickets as memories of seeing bands and hearing great music. Thank you for... See more

Rated 5 out of 5 stars

I like Ents 24 because you do QR tickets. or sometimes proper tickets. As I can not do mobile phone tickets. So please keep doing the QR tickets and Real tickets I do not mind paying a bit extra for... See more

Rated 5 out of 5 stars

Decided on the spur of the moment to book for a show having received an email showing what's on. Found booking the seats very straightforward in comparison with some other sites.


Company details

  1. Event Ticket Seller
  2. also in
  3. Event Technology Service
  4. Internet Marketing Service
  5. Media Company

About Ents24

Information provided by various external sources

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,635)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

I regularly book tickets through Ents24

I regularly use Ents24 to buy concert tickets. Their booking system is straightforward to use and my tickets are always issued without any problems.
I receive email alerts for artists and venues which I'm interested in, allowing me to set reminders for notifications when tickets go on sale. Information is sent in a clear and easy to view format, which is clearly listed and easy to navigate, with relevant additional information displayed.
Simple to use and easy to share information with friends if needed.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent purchase experience

Easy, straightforward buying process. Especially welcome was the fact that, unlike some ticket sites, you can simply buy the ticket without needing to create an account.

July 31, 2026
Rated 5 out of 5 stars

Relatively cheap when you compare it to…

Relatively cheap when you compare it to Ticketmaster. If you can, never buy tickets with Ticketmaster or Livenation as they are almost always more expensive. We can thank them for the egregious dynamic pricing model.

July 31, 2026
Rated 1 out of 5 stars

knowingly selling tickets for events…

knowingly selling tickets for events that produce illegal levels of noise and refuse to take responsibly for that fact they are Aiding and Abetting a crime.

July 24, 2026
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review.

Ents24 sells tickets to thousands of events every week, all over the UK, but we're not responsible for organising any of them.

If you have a noise complaint, we'd suggest contacting the event organiser with your concerns. They're unlikely to see reviews left here.

Rated 1 out of 5 stars

Booked an event in London (from…

Booked an event in London (from Yorkshire) particularly to see one person in a line up of 3, when we got into the venue they announced the line up and the lady we had gone to see wasn’t mentioned. When I asked the venue they said it had been changed a week ago and ENTS24 should’ve let us know. I have emailed them and got quite an abrupt unapologetic email back. I fully appreciate these things happen but I feel we should’ve been informed then could’ve decided whether to go or not.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Ents24 failed to notify me that the gig…

Ents24 failed to notify me that the gig I was due to attend with my partner had been rescheduled, despite having my email address as part of my original ticket order. It was only by chance that just before we were due to travel to Southampton that I discovered the gig had been rescheduled. This resulted in me incurring additional costs from having to move my hotel booking, and both my partner and I wasting a day’s annual leave. When raising a complaint with the company, it was met unsympathetically with no explanation of why I was not informed. They refused to compensate me for my additional costs as a result of their failings. To add insult to injury, someone obviously thought it would be hilarious to send me an email saying the gig had been rescheduled after I had already complained about failure to inform me. Despicable behaviour from Ents24.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

I bought to tickets to see Pete tong…

I bought to tickets to see Pete tong this coming Thursday 25/6
Still not received them
They keep saying they will be there soon and if not got them 72 hr before the concert to get back in touch and now now reply discussing to be honest
They have managed to turn something I was looking forward to into a nightmare

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

I bought tickets for billy ocean in…

I bought tickets for billy ocean in llangollen on 27th june 2026 and have not recieved them they are saying they will come from venue and the venue are saying they dont issue them i think i have been scammed

June 21, 2026
Unprompted review
Ents24 logo

Reply from Ents24

Thank you for your review.

This venue only allows admission via their mobile app, and we liaise with the venue to ensure your tickets are available to download. As we explained via email, your tickets will be available in the app a few days before the event.

If for any reason you haven't received them 72 hours before the event starts, please contact us so we can make alternative arrangements. We're available 7 days a week.

Rated 2 out of 5 stars

Frustrating

I booked tickets for an event, paid for my tickets, received my tickets, and then they said the event was cancelled. According to the venue, it is still going ahead, so I am not sure whether my tickets are valid, or what the situation is. There has been no communication, and they tell you that tickets are non refundable. Luckily I booked with a credit card, so I have cover. This is the first and last time I am booking through Ents

June 1, 2026
Ents24 logo

Reply from Ents24

Thank you for your review and for replying to our emails.

As we explained by email, the event hasn't been cancelled, and we haven't shown it as cancelled on our website.

If a show does get cancelled, we'll email customers and they will receive a refund.

if you ever need to get in touch with us, you can email help@ents24.com, 7 days a week.

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