Epic Cycles Reviews 

Last week picked up my dream bike from Epic, a titanium Kinesis Tripster with SRAM Rival eTap. So far I’ve taken it out for 4 or 5 short rides to get seat position and tyre pressures dialled in

Overall impression is of incredible smoothness, the frame just seems absorb any road imperfections, the wheels run true and smooth, and the eTap shifting is amazing! I’m looking forward to a multi-day trip in Scotland in May

Huge thanks to Mark, Viv and Christian at Epic, the communication before and during the build was perfect and the handover exemplary. I’m going to enjoy riding this bike for many years to come, and won’t hesitate to recommend Epic Cycles to anyone who wants a custom build.

A pleasurable experience dealing with Ben and Viv at Epic Cycles. Ordered on internet, process was faultless and professional with Viv keeping me informed of progress. Delivery was on time. Good service counts for a lot nowadays.

Ordered my second road bike from Epic and once again the whole experience is faultless, they work hard to make sure you get everything you require at the right price. Customer service is second to none

Fabulous service from a proper bike shop. From providing recommendations through to collection of our new bikes the service from Epic was excellent. We are both delighted with our new bikes. Thank you.

Mark, as before was very helpful, taking time to chat through the options. Likewise Viv organised the build and delivery very efficiently. Superb service, a great company to deal with.

Friendly and superb customer assistance, and fabulous bike build

What sets a good and bad company apart is how they deal with aftersales and support, this is where Epic Cycles excel above all others I've dealt with.

I recently noticed a problem with the frame on my Cannondale Supersix which I bought in 2019. I contacted Tom at Epic Cycles who dealt with the whole waranty claim on my behalf direct with Cannondale.

Thankyou Epic Cycles, a customer for life, shame you're not a bit closer :-)

What an experience!!

This was my midlife crisis bike. My titanium stallion. My muse. My all-road dream machine.

The team at Epic made sure this experience was as brilliant as the bike itself. Expert advice made sure that my final choice, a Kinesis Tripster ATR Ti, met my needs, expectations and beyond. Great communication and in-store help completed a brilliant experience.

5 STARS

Exceptional experience getting a custom bike from these guys. Knowledgable with great communication and advice. The bike was expertly built and came really nicely packaged. Can’t recommend highly enough!

Very helpful, personalised service from Epic cycles (Ben, Viv). Probably not easy given my particular requests, but they were great along the way and I have a stunning bike now. Can recommend, without a doubt.

I was impressed with the service when I was looking at buying a new gravel bike, Epic cycles made me feel welcome, listened to my requirements and offered me a good package, had upgraded wheels as well would recommend. Delivery was quick and on time, and when I collected from the shop all was explained thoroughly. Now after riding the bike a few times on gravel and road, I am very happy with my purchase. Thankyou

Bought a Cannondale topstone via cycle2work. Found the process to be very smooth due to the excellent communication from the Epic staff. Thank you.

Excellent service, I have now ordered 2 bikes from the Epic Cycles team, the second being a custom build. All really great folk to work with, made the process so easy and quick. Build quality and preparation/setup is top notch - these guys really know what they're doing!

Fantastic experience start to finish, highly recommended.

I ordered a bike online from Epic Cycles. The team were very helpful with my initial enquiries and made the buying process very easy once I had decided which model to buy. Finance was very easy to organise as well.
I wasn’t able to collect the bike so it was delivered to me, very well packaged and on the day promised. Overall very happy with my experience of Epic Cycles!

Cannot fault the good folk at Epic Cycles. I was a bit in trepidation of enquiring about a new bike with my non-existent knowledge of all things technical. I needn't have worried. I received patient, friendly, non-patronising advice both in the store and through helpful and detailed emails. No sense that anyone was trying to up-sell or bullsh!t. Particular nod to Phil, Viv and Christian. Cheers gents - absolutely love the new bike!

Topstone Carbon 2 Lefty - Epic were fantastic to deal with over the phone and by email. I got the bike I wanted at a great price and travelled to the store to pick it up - well worth the journey and some great local roads to do a test ride on. The goody pack was an excellent extra. I would happily deal with this team again even though they are a 400 mile round trip for me - you can't beat great service and people.

Excellent service. very knowledgable and friendly. everything was done perfectly including the delivery. couldn't recommend them highly enough. if you want a bike use these guys.

Very smooth service, very responsive, ordered via courier and no problems

This is the second time I’ve purchased a bike from Epic Cycles via the internet.

Their customer service and communication is excellent throughout

Happy to answer any questions, and offer outstanding value

As before, I have a smile on my face and a new bike in the stable!!

A great company, focussed on you the customer - delivery arrange to suit me - perfect !

Another satisfied customer Epic ! 5*

Was looking for new gravel bike _got excellent service from Phil and Mark.Answered all my questions both on phone and by email _both very knowledgeable.
When I decided the ordering process was straightforward and Viv kept me up to date.
The bike arrived promptly _very happy with excellent service from Epic cycles