They send broken product (earbud didnt function), they dont give a new product (even thought you bought new one) for replacement, they send it to service to repair it.. And in the end if you dont liv... See more
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See what reviewers are saying
Workers are trying to be helpful but they are inexperienced and everytime you need something they are saying to you come tomorrow when the boss is here. Simple things are considered as complex process... See more
Rep was listening to understand my problem. Solved it by including 1-2 other colleagues. Only - was that I ended up paying for another part that I should have been informed about when i made my purcha... See more
I ordered an iPad pro only in stock at Eplehuset Tromsø. So there was no option to buy online but buy in the store and the chat support team helped me a lot with all my concerns and questions. So with... See more
Company details
- Electronics Store
- Business and IT Consulting Agency
- Educational Consultant
- Electronics Accessories Wholesaler
- Electronics Repair Shop
Written by the company
Eplehuset er Norges eneste Apple Premium Partner. Det beste stedet å oppleve Apple sine produkter i Norge, med butikker over hele landet og sertifiserte reparasjoner. Fra Bergen til Tromsø, vi er her for å hjelpe og inspirere deg. Spør oss om Apple-produkter, få demo og hjelp til å velge. Rådgivere og tekniske konsulenter – eksperter på Apple for bedrifter. Vi hjelper ledere og ansatte å lykkes. Vårt mål er bedre læring for alle. Enten du er skoleleder, IT eller lærer - snakk med en pedagog i dag.
Contact info
Travbaneveien 1, 7044, Trondheim, Norway
- 73 20 24 00
- kundesenter@eplehuset.no
- www.eplehuset.no
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rask levering👍
December 1, 2021
Bad customer service
Bad customer service, delay in sending, bad shipping alternatives.
November 22, 2021
Reply from Eplehuset
Hi, thank you for your review. We are sorry you feel that way, please don't hesitate to contact us if there is anything I can do for you :) Best regards Line, Eplehuset
Excellent performance
November 10, 2021
bad customer experience
bad customer experience. no answer to my support emails. case number 748709
October 28, 2021
Reply from Eplehuset
Hi, thank you for your review. We are sorry to hear that, we will have a look at your case as soon as possible. Best regards Line, Eplehuset
Rask og grei levering av ny MacBook…
Rask og grei levering av ny MacBook air. Vart litt dyrt å sende inn ødelagt Mac for vurdering.
October 18, 2021
Waiting 6 weeks for an agreed refund
Waiting 6 weeks for an agreed refund, for a cancelled order. Order was never dispatched so the refund should have been immediate.
October 5, 2021
Reply from Eplehuset
Hi, thanks for your review. We are investigating this as we speak, and we will contact you for more information. - Line, Eplehuset
Bought an Iphone 13 mini, screen protector and case
+ Speedy delivery
+ Great access to information about the product, and comparative products
+ Excellent service from employees
+ Sells safety mechanisms that makes the product more durable and longlasting (screen protector, the iphone is water resistant, "find my iphone" app, password protected in case of theft)
September 30, 2021
Bra alt i alt.
August 24, 2021
Fantastic customer service
August 19, 2021
They told me, when I’m already there, that they can’t fix the phone.
They were nice and everything, but manage to waste my time.
When I booked the repair with them I showed them my phone they looked at it and we booked a time to replace the screen. The day arrives and I’m told that because there’s a crack on the back they can’t fix the screen.
No problem, but they should have told me that beforehand. I should have novice them one hour of my time.
August 2, 2021
Reply from Eplehuset
Hi, thanks for your review! We are sorry about this misunderstanding, and appreciate your feedback. If you have any further questions, please contact us at kundesenter@eplehuset.no. Kind regards Line, Eplehuset
Faster delivery !
July 2, 2021
Very good service
June 23, 2021
Good website
Website has good selection of customized MacBooks. I got the 16gb one with click and collect from store. The after sales support could be better though, because, I called within a few days to enquire about apple care plus warranty, but did not get professional support or sales offer.
June 16, 2021
5 stars
5 stars! but that is what you are paid for haha, and what we expect and pay for, joking aside, great product.
Don´t forget fast delivery by Posten!
mvh Mike
June 13, 2021
Rask levering👍
May 22, 2021
It is impossible to get connected with…
It is impossible to get connected with customers service via phone. Responses from queries via email takes forever even it was indicated that within 48 hours you'll get a response. I had to send another email to remind the customer service that I have not received a response to just get an update of "Unfortunatly we cant say fore sure when this will arrive but as soon as we know we will contact you with a time estimate her" Website does not give the customers an estimated delivery date so when you buy online you'll be left wondering when will you get the item. There should be an available estimated date information so customer can decide whether to proceed or not
May 17, 2021
Reply from Eplehuset
Hi, and thanks for your review. We understand that you want information about estimated time of deliverance. Instead of giving our customers a fictive estimate, we actually want to have a confirmed date from our supplier before setting the expectations of delivery. We are sorry to hear about your experience - please feel free to contact us again if you have any further questions. Best regards Line, Eplehuset
Perfect phone service from the lady who…
Perfect phone service from the lady who answered my call
May 11, 2021
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