EPS Group Reviews 

85
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Couldn’t recommend the guys at EPS Group highly enough Eddy went above and beyond expectations to make sure even a complete luddite like me understood how to use it, now I know, it’s a great piece o... See more

Rated 5 out of 5 stars

Lovely friendly man called before arriving, explained everything in detail during installation along with showing me how to use the app and control the camera

Rated 5 out of 5 stars

What a great company Enquired about having some cctv installed He gave me a very good quote and he worked around my schedule. When he arrived he was very polite and professional and I will 100% be... See more

Rated 5 out of 5 stars

We had our two cameras installed by Ed and his team on Monday just gone. Professional, friendly and efficient. Nothing was too much trouble, everything explained. Camera quality is great and would hig... See more

Company details

Written by the company

EPS Group is a local, family-run business offering Ultra 4K HD CCTV and Home Alarm Systems to residential customers across the North East UK. With over 20 years’ experience you can count on us for a high quality, friendly service at a competitive price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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4.8

All reviews

(85)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Read reviews on Icsee app used for the…

Read reviews on Icsee app used for the cameras. Nothing but issues. EPS won't deal with issues if you use the push notifications. Which is the whole point of alerts to your phone.
The app fails to log in constantly, doesn't record all images of entrants into the exclusion zones and often fails to view playback.

Waste of time, waste of money.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Best company for CCTV

Had two cameras fitted front and back. Upon arrival I was advised that where my wife hub was there would need to be two connector sockets added for the cameras to work (which was totally fine) Both cameras installed and working really quickly and tidily (within an hour), cameras are really good quality and pick up everything. No mess left behind, wiring is neat and tidy. Jump forward a couple of month, I changed broadband provider and this knocked one of the cameras offline and wouldn’t reconnect. Messaged EPS for help, immediate response with helpful easy advice, camera back up and running in minutes. 100% recommend this company and would use again without hesitation

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Cctv installation

The lads turned up and got stuck straight in..
Very polite and friendly and left no mess..
When the work was done, Ed showed me how to use the camera app on my phone and was available straight away when i had a problem logging in after a few days.. I would definitely recommend this company as i was very happy overall. 😊👍

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional & at a…

Very friendly and professional & at a very good price.
I got 3 cameras supplied & fitted the quality is brilliant and all setup on my phone.
Even the after care is brilliant nothing is a problem to Eddie he talked me through everything step by step.
I can't wait to get my next 2 fitted

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend the guys at EPS…

Couldn’t recommend the guys at EPS Group highly enough
Eddy went above and beyond expectations to make sure even a complete luddite like me understood how to use it, now I know, it’s a great piece of equipment which gives me peace of mind and an infinitely better feeling of security than a burglar alarm
Thanks for your patience

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

2 cameras fitted in under an hour

2 cameras fitted in under an hour, opted for plug in as didn’t want wires all over the house, no sales pressure, instructed how to use app , thought there was a problem with one of the cameras but there wasn’t after being advised how it worked. Would definitely recommend.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from EPS

Fantastic service from EPS
My Dad needed the work doing and at 81 years old and has dementia he’s always concerned about who to trust to do the work properly and for a fair price.
Having met the engineer myself Dad and I were satisfied that he’d get the service he needed.
All the work was completed cleanly and on time with complete satisfaction. We definitely recommend especially as Dad was given not only a great service but dignity respect and kindness
Thank You

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing from the start!

Amazing from the start!
When I enquired, info was clear, prices good, fitting time within days.
Fit day, good clear recommendations for best placing, friendly guys, reassuring and great at what they do.
Around a year later, I needed to know how to do something on the app and within minutes I had a handy video guide and response with everything I needed.
You cant get much better than that!
Highly recommend!

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Great camera's and brilliant at night. Everything installed no problem when the lads showed me how to use them I was so impressed for the price. The lads were so helpful and was an excellent service. I would recommend them to anyone. Job well done top dog. 👍

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

5 star service.

Great service from start to finish,
Arrived at agreed time, installed and setup cameras, then setup up app and showed me how to work it, would have no hesitation in recommending eps to all my friends and family, 5 stars from me.

April 27, 2023
Unprompted review

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