Epson Reviews 2,340

I would say a negative -4. Worst customer service ever. I have been on the phone for over an hour with an agent I can hardly understand that is outsourced somewhere in Asia. If you wanted to lose your customers with horrible customer service you have succeeded! I have a printer issue that an agent does not understand and asks me the same question over and over. I have sent 4 photos, emails they could not find to confirm, and re-send to another. I am so frustrated. I work from home my printer says the ink is out, I just replaced it, then send a photo of the error message, they didn't get it because I do not speak their language and of course that makes me a horrible person, right? Then I am asked to send proof of purchase, which I have done as well. I just want my printer to work. I guess they would rather I purchase Canon or another product, I have purchased over the years up to 4 printers from Epson, no longer.

Everything about epson is terrible.

I have had multiple printers that dont work. Either the alignment is out so you get streaks all over you photo. Or the cartridges dont work. These are even epson cartridges.

I was told that you can only use epson photo paper with their printers, this is £25 for 20 sheets. Ridiculous. It still doesn't work.

And dont get me started on the customer service. They are a complete waste of time. Absolutely incapable of doing their job. I have been told 11 times that someone will get back to me in two hours, still havent had an answer. I have to keep calling their support team and they have even given incorrect details. I am still waiting for my replacement printer which has been promised for the last 5 days. They keep saying its out for delivery, and it never turns up.

I have Absolutely nothing good to say about epson.

DO NOT GET ONE!!!!!

Appalling...

Product dies just past warranty.
They offer me a discount to buy another from them
Don't deliver the new product for 5 weeks - i called to remind them.
New product arrives and is faulty.
had to talk to 3 people to get a return slip
will not refund until 2 weeks after receiving the return.
honestly - save your time and money.
I bought an Epson printer which broke a few days after the warranty expired. The printer was hardly used (who prints much these days?). Epson offered me a discount to buy a replacement off of their website. 6 weeks later (yes - that long) i receive my printer after calling them to remind them to send it. The new printer arrives and has the same error message as my previous. I spent hours on calls to various support staff to get my refund. total 5 calls

My experience with Epson product and support has been very bad.

I bought an epson projector. Firstly, the projector keep having issues with hdmi compatibility. Then suddenly the projector stopped working. The support has been shocking. I contacted them repeatedly over several weeks because my LS300B projector is stuck in a boot loop with blue lights. All I asked for was basic help or the firmware file that could potentially fix the issue. Instead of offering any real support, they gave me the same useless answer every time: buy a new projector.

They ignored multiple emails, never addressed the actual technical problem, and didn’t even bother to reply after my follow-ups. It’s unbelievable that a company selling premium electronics can’t provide a simple firmware file or basic troubleshooting guidance.

At this point, it’s clear Epson support is more interested in pushing customers to purchase replacement units than actually helping solve a fixable issue. Very disappointing and a huge red flag for anyone considering their products.

These printers simply do not work, never buy one because it’s literally not worth a penny but will cost you about £50 for each black and white document you want to print . They are a bunch of scammers

RUBBISH CUSTOMER SERVICES. I ordered ink for a home printer. It didn't arrive, so I emailed, with all the details. It took several more emails until they apparently agreed to dispatch a replacement, which then also didn't arrive. More emails, till they've finally agreed to refund me (less 45p for some reason) - I'll see if that materialises. The whole order was for just less than £12, but the delay was stupid and unnecessary. Taken 4 weeks and three days so far. Next time I'll go to Rymans or get it off Ebay (which would have been cheaper in the first place).

If I can leave no stars I most certainly would. This goes for Epson ready print company. I have been fighting with them the past week and half and I have gotten nowhere with them. My account showed that I didn't owe them nothing and about a week ago they turned my printer off for non payment. I just simply called them and asked what's going on and they said that I haven't made a payment but I made a payment when I signed up for the subscription so explain that. Then they said that it was a un authorization to where the money came back to me. Nope my bank had no records of the money coming back to me. So we argued back and forth about this as. The company can't get back with you in a timely matter no matter what the issue is. They pretty much don't know half the time what's going on with the account.

Bought my Epson printer 2 years ago. I immediately signed up for the Readyprint offer which promised 50 pages every month for just 2.99.
Sounded like a good deal. I've let it ride even though I have only ever received 1 pack of cartridges. Last week I decided that I wasn't using it enough so cancelled the subscription. Went to print something this afternoon and it appears that Epson have disabled my printer remotely. I can't use it until I buy new cartridges. Unbelievable!

Epson online is so bad, I wouldn't give it a star, but I have to. Epson asks: "What went wrong this time? How can this company improve? Remember to be honest, helpful, and constructive!”
First, how about do what you ask of the customer, above? Epson isn’t honest, helpful nor constructive. I am trying return a printer I received yesterday. I was given 3 different arrival times. They make it almost impossible to return an item, like a printer. Somewhere, I found that a customer has 30 days to return an item such as my printer. But they write me “Return the merchandise within 7 days to avoid expiration of your return authorization.” I find this weird, to put it so very nicely. They are rude, if you manage to get a human on the phone as well as live chat. I would recommend, Epson, you get that straightened out, along with being helpful rather than adversarial. I could continue, but you get the gist of Epson. My advice to prospective customers is do not order directly from Epson.

I ordered a lamp and it said 3-4 delivery. Now at 8 days and item hasn't been shipped. Can't watch World Series on projector. Next lamp will be ordered from my regular independant supplier . Much more reliable. Don't lose your time ordering form Epson not reliable as delivery date.

Contacted Epson Support to assist with a printer not connecting. Said a technician would contact me shortly. Received a call, connected to PC and then proceeded to tell me I had malware and in order to fix it, it would cost me £ 100, when I said no he started getting abusive. I put the phone down and disconnected my PC. According to Epsons website this is not supposed to happen, however when you call to complain, no one picks up. Is this internal and EPSON don't care ! ?????????????????? Unbelievable I will NEVER BUY EPSON AGAIN. EVER !

DO NOT BUY ANY OF THEIR PRODUCTS
Less than a week old printer and having issues/kept on hold to speak to a supervisor. They don't included all the cables just to do a firmware update..my bad for not seeing that on the box...GOING BACK TO THE STORE
never have I ever had such a crappy pos printer

I bought an Epson ET 8550 in July, and by October it completely broke down. It had been working great at first; it could print on all kinds of papers and thicknesses. Then one day every single sheet suddenly started jamming. The rear feeder, the second tray feeder, even plain printer paper. After the last jam, something inside the printer broke, and it stopped working entirely.

I went through every troubleshooting step: cleaning cycles, maintenance checks, and the power clean (which wastes almost half of your ink tanks, by the way). Nothing helped. The printer is now completely unusable. I rely on it daily for my business, so every day without it means lost income and missed work.

I called Epson support, and they told me they would replace the printer with "expedited overnight shipping." That more than a week ago. No printer has arrived, no confirmation email, and they placed a $500 hold on my credit card for the broken unit that I am supposed to return, even though I have nothing to replace it with yet. When I call to ask about the status, they keep saying it will ship overnight, while also admitting they are having shipping issues and cannot tell me when it will actually arrive.

This has been one of the most stressful and disappointing customer experiences I have ever had. This is a $700 printer that broke after only three months, and instead of helping resolve the issue quickly, Epson’s support has only made the situation worse by lying to their customers about shipping, times, etc. I regret not going with Canon. The product failed too soon, and the lack of communication and accountability from Epson is completely unacceptable.

Bought Ink for printer 2 weeks ago. Paid extra for delivery which was supposed to be 3 days. Order is still in processing status but they charged the credit card for the full amount plus an additional amount that they cannot explain. Called Customer Support, the guy had no idea of the status of the order, no idea why I was charged extra money, no idea why the order was still not processed... bottom line a totally useless person and customer support! Will never buy from Epson Store again!!!

Expensive (over $550) home color Epson ET-8500 printer only 18 months turned off and never came back on. I’m in Philadelphia and no one services Epsons in my area. The closest Epson Service Centers are in Baltimore and New York. I was told the Philadelphia center went belly up because Epson doesn’t support their own authorized service centers. I drove to Baltimore and paid $40 for them to look at - only to have them call to tell me the repair would cost more than buying a new one. Don’t waste your money on an Epson.

My Epson EcoTank ET-3850 is a fantastic purchase that has completely eliminated my printer-related stress!

I replaced a not so great HP Envy with this , and the difference is staggering. The functionality is awesome, wireless printing is flawless, and the print quality is excellent. But the real win is the reliability and cost. It always works when I need it, and the savings on ink are substantial. No more last-minute cartridge runs or "low ink" warnings after 10 pages.

Thank you Epson !

I bought an Epson 2856 a few weeks back from John Lewis with a £50 cash back promise. Filled in the forms, gave all the evidence and now 2 weeks later have an email saying I didn’t give my sales receipt. I definitely did. It then says to login in to my account to send the receipt. It won’t accept my customer number or my password and continually says try again. I then clicked on forgot password to get another password in case that was the problem and they said my email was invalid. 😡 Called John Lewis and they said not their problem…(I did say that if fraudulent offers are being advertised on their website then it is their problem!!) John Lewis called Epson and spoke to someone, gave me a case number and said I had to call Epson direct with my case number, I have twice now phoned and been on hold for an hour to just be cut off. An absolute scam!! I will be taking this further.

2 weeks on I have had an email from Epson saying I need to contact John Lewis to resolve this. John Lewis have told me this is a third party offer so nothing to do with them?? Basically an impossible offer to get. I have told John Lewis they shouldn’t be advertising offers that are impossible to claim as it’s false advertising!

Wish I had viewed these reviews before I purchased an Epsom WF-2930. Its cumbersome to use, you can prinit wirelessly but to scan to a device you have to connect via cable, which they don't provide. Most of the options on the screen on the printer don't work and don't explain as to why. Just a terrible product overall

Absolutely no way to get the epson printer/scanner to connect to my computer and Scan documents.

You cannot print in black without having full set of colour cartridges in place and they run out almost instantly. This is across all models.

So now I have a doorstop because I don’t want to buy colour inks I won’t use.

My old Canon had no problem at all printing black when I was out of colour.