Epson Reviews 2,340

Bought an Epson XP-2200 in August 2025. Started having problems when I changed printer cartridges which were supplied by Epson. I am really frustrated with their customer support. Very unhelpful. Constantly being asked to email photos on a daily basis without them resolving the issue. I think it is a strategy to frustrate customers. I am done with buying any of their products.That printer is going in the bin. Back to HP products.

DO NOT BUY THIS PRINTER !!!

I purchased this printer in July and it’s already not working properly. They don’t refund. It’s a waste of money.

Epson sells their printers and then wants to charge a flat rate fee to repair that is sometimes as much as 50% of the cost of a new printer and they do not come to look at the printer first. They said that if my description is incorrect that they will charge me a flat rate fee again for the same price because I did not describe the problem correct in the first place. They do not have a network of repair persons either so third party repair is not an option. I recommend a different brand of industrial printers.

I have an Epson WF-2930 and for some time now it keeps telling me to replace the cartridge when the cartridge still has loads of ink. It just did it again asking me to replace the cyan cartridge. The cartridge it has just asked me to remove has loads of ink washing around in it when I shake it. There is nothing I can do to get it to keep printing without changing the cartridge. Why doesn't the printer continue to print until the ink completely runs out!! I know they need to make money of the inks but this is ridiculous and deliberate on their part. Are there any inkjet printers that just run until the ink runs out??

I purchased a 15000 ET directly from Epson. The printer was Refurbished the lady that said that it only had scratches I said oh really? Fast forward that printer was ordered
9-5-25 gave them my credit card info $473 or $476 a few mins later it was processing by the time I got off the phone. It came it was only wrapped in plastic and put in the oldest dirtiest box! 1st I wanted to know is that how you guys package your items to send out to customers? They had me send pics, I did
There was some other issues fast forward I requested a FULL REFUND! I went out and purchased another PRINTER! I TOLD COOPERATE I WAS GOING TO WRITE THIS REVIEW AND REPORT THIS TO MY BANK SHE THOUGHT I WAS LYING.....CALLING BANK SOON AS I GET IN MY TRUCK! So, the processed has been started! Here we are 9-27-2025 NO REFUND! Now my Boss ordered 1 it came I got it going tell me why there was ink on the ROLLERS You guessed it She send it back and go another one!

I bought an Epson ET-4800 and anytime I want to print something, I have to go through the setup again. I attempted to contact Epson, but all I was able to do was answer some questions only to be given the advice to turn the printer off and then back on. I had already tried that and failed. Even if that did work, it’s insane anyone would have to do that each time. I’ve had many Epson printers in the past and NEVER had to go through this. They all woke up automatically when I sent a print job. I attempted to find a phone number for customer support, so I could speak to a human being, but was unsuccessful. I will NEVER buy from Epson again.

Bought the Epson 1810. It will do the job but I bought it as £30 cashback. What a load of rubbish. I got it set up and box went to recycling. Just tried to put in my claim. Claim keeps being rejected. They want proof of purchase which I gave. Then a jpg or pdf of serial number cut out on box - which I got rid of! They won’t accept image of serial number on actual printer and then they want another jpg or pdf image of something else. Given up now! Shocking. All they needed was proof of purchase!

Update! After leaving this review I got a call the following day from a lady at Epson. She checked my application and it was all correct and she confirmed the cash back was going to be issued. Epson need to sort out their app as this is what is encouraging bad reviews. I have altered my star rating from 1 to 3 as I shouldn’t have had to write this reviews and spend hours trying to sort out. But many thanks to Jean who dealt with my complaint swiftly and efficiently.

The U.S. Supreme Court (Impression Products v. Lexmark, 2017) made it clear that once you buy a product, the company can't control how you use it - including refilling or using third-party cartridges. Yet Epson pushes firmware updates that disable generic ink, forcing you to buy their overpriced cartridges anyway. It feels like a greedy workaround to dodge the law and trap customers. I regret buying Epson and strongly warn others: don't waste your money, choose another brand

I bought an ET – 8210. I use it with my iPhone. Every time I use it there are connectivity problems it can’t find the printer or it sits there endlessly trying to print a document. The paper feed is useless, are usually have half a dozen goes at getting the paper Into the right spot before it works. Sometimes it just prints the binary file rather than the word document orbPDF and just comes out as a massive list of control characters. If I change my SSID on my Wi-Fi I have to reset the printer , hard reset it to get it to accept a new Wi-Fi network. There is an option to update the Wi-Fi connection but it just says you have one already I will use that one and then won’t print. I have to say every time , every single time I use this printer there are a range of problems often taking me an hour to print out a few pages in black-and-white. I know my experience is just a one off, but this experience leads me to never wanting to buy an Epson printer again.

Purchased an EPSON WorkForce WF-2950 over a year ago. It was tricky to get working on my HP computer but finally I thought it was OK. Then I was persuaded to try their ReadyPrint service, I dont print a lot so paid £2.99 a month - their promise "you'll never run out of ink again" is simply not true. I came back from holiday and needed to print and the black cartridge was empty. Epson took ages to respond so I bought a generic cartridge locally and cancelled the contract. I did not realise that this would effectively disable to the printer - as it still had colour ink in it from the ReadyPrint contract! Just a nightmare!
I would never buy their products again as the customer service is so poor. My printer is still not functioning a month later, it may yet be taken to the recycling centre as its a piece of junk.

I purchased my Epson et2860 printer from Robert Dyas in Sevenoaks
I wasn't the cheapest printer I have purchased but it is certainly the best
The Robert Dyas Staff helped me to set the printer up
The ink tank is wonderful and the ink has lasted well over 12 months with no problems whatsoever
It scans, prints, copies sends exactly what I want it to do
It is well worth the price and the lack of attention to keep it running without problems is wonderful
It is compact, easy to use and the control panel is the easiest and best I have ever used 5 stars plus
Thank you for producing such a reliable, compact and wonderful printer
Thank you also to Robert dyas sevenoaks best wishes to all

scam company, advertises printer but cancels order after 5 days yet i bought stuff to print, no compensation or what so ever. DONT TRUST

Have problem with printer only few months old still in warranty and now they won't even reply to my email don't buy Epson

I have an Epson EcoTank ET 8550 printer. It is one of the most expensive door stops I have purchased. Epson takes no responsibility for solving issues they created with the software interface. The sheet feeder is a joke - it only works about 1/3 of the time. And I get messages about refilling the ink with there is clearly 1/2 left to use! Save your money - the ads are all hype.

Scam company should be investigated.

Ink cartridges say empty when they have only printed one or two sheets of black text.

Colour ink cartridges needed to print black and white. These also show as empty even though i've never printed anything in colour.

Replaced all 4 ink cartridges again.
Months later all show as empty, but have only ever printed a couple pages of black text.

Absolute scam.

Absolutely appalling communication:
1. Don't assume you get what you sign up for. I signed up for 30 pages, under 3 quid per month. What I didn't know is that they monitor usage - and so if I then decide to print lots of sheets and pop to the shop for an extra cartridge, they charge me for that too.
2. The cartridges take AGES to arrive - so if you need to do more printing, you might receive a cartridge 2 weeks after you needed it, at a premium price. Meanwhile, you've bought a cartridge from Amazon, because you needed to do the printing, but are also additionally charged by Epson for those pages you printed.
3. I have no idea how - but I was charged £57 per month, but received ONE black ink cartridge. Despite having signed up for a minimal order.
4. When you finally snap and cancel, the cartridges you have bought from Epson WILL NO LONGER WORK ON YOUR PRINTER. They have some technical wizardry within that means they cease to be usable when the subscription ends. This of course means you have to then go off and buy more of their products from elsewhere.
TRADING STANDARDS! Sort out these guys.
Never buying anything from Epson again, ever.

Espon brand should not be trusted. Customer support is terrible. I got got disconnected 2 times for no reason.

I was having trouble printing with a new printer from my Android mobile. Jimmy was patient and guided me through several steps which proved successful. Thank you.

I would rate 0 if possible. I have NEVER been this pissed about a product and it's customer service, I purchased an EPSON 3850 7/16/25 after several calls to Epson , who tried to blame the network , they finally admitted there was a hardware failure. On 9/5 after 2 hours and 20 min they said they would ship a replacement overnight. The next day , no printer. when called they said that they needed to put a hold on my card before they shipped a replacement. got the replacement 9/8/25 and it would not print. The paper wouldn't catch the rollers or something it just kept spinning. i had a tech fix that by resetting and it worked for that night. Next morning it would not connect at all. after another hour and a 1/2 they said harware failure AGAIN on the new one that just arrived. Another promise of overnight not filled. I called the next day they said warehouse issues and I would get an email that day or next when it shipped . Another day passes and I call AGAIN . was told the order was cancelled because they are out of stock and id get one when it comes in. I'm so done with Epson. After being told I couldn't get a refund I was very angry, finally got an actual real customer service person that will uissue a refund after the printers are returned . WE will see how that goes

Won't allow me to print black&white because the color cartridge is empty. Bloody extortion.