I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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Reviews shaping this summary
The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Asked for a notice of correction and…
Asked for a notice of correction and within 24 hours was applied wow good job team many thanks for your time and consideration.
July 9, 2026
Reply from Equifax
Hi Adam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The re assurance that my credit rating…
The re assurance that my credit rating was of a high standard after being turned down for a new mobile phone contract.
July 8, 2026
Reply from Equifax
Hi Brian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Solved my issue within 24 hours.👍
I had a discrepancy on my credit report. I raised the issue with Equifax, and within 24 hours it was rectified and fixed. Thanks again.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Robin,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy we have been able to assist with your query.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Your site holds the wrong details and…
Your site holds the wrong details and your call centre is pathetic they couldn't understand English or speak it well .
You still have the wrong details on file.
July 1, 2026
Reply from Equifax
Hi Bart,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
detailed complaint…got a template response
I provided a detailed complaint together with supporting documentation clearly demonstrating multiple inaccuracies on my credit file, including an incorrect current address, missing active credit accounts and other reporting discrepancies. Despite this, I received what appeared to be a generic template response that failed to address the specific issues I had raised.
My previous complaint on the same matter was also marked as resolved, yet the problems remained. I have now had to raise the issue again and provide the same evidence for a second time.
The customer service team has repeatedly failed to properly investigate or correct the inaccuracies on my credit file, despite being provided with clear supporting documentation. As someone preparing for a future mortgage application, I expect a credit reference agency to maintain accurate records and to investigate legitimate concerns thoroughly, rather than sending standard responses that do not address the complaint.
I sincerely hope my complaint is now reviewed by someone who will fully investigate the evidence provided and ensure my credit file accurately reflects my personal information.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Medina,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Quick, but inaccurate and unhelpful
It was quick and easy to set up my Equifax account. But the information they gave me about old motor finance deals was inaccurate. They identified one former deal at a time when I know I had none, and failed to identify the only real motor finance deal I’ve ever had. Their responses to my queries were very unhelpful and did not resolve the issue. I feel that after using their service I actually know slightly less than I did beforehand, instead of more.
July 8, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Very poor customer service can’t speak…
Very poor customer service can’t speak proper English. Doesn’t listen to customer at all. If you send email they say call us when you call they say email us. Even I requested to speak their manager but they said he’s not here today.
July 7, 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Failed to update my address for a year
Failed to update my address for a year, despite registering on the electoral roll and having a mortgage at my new address.
It took me to chase this and get it changed, meanwhile my credit score was significantly lower than TransUnion etc.
Why would anyone pay for their "premium" services when they can barely do the basics?
July 8, 2026
Unprompted review
Reply from Equifax
Hi Daniel,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Unreliable and ambiguous information
Unreliable and ambiguous information. Data is not up to date and is incomplete given that certain suppliers won’t share it.
Is outrageous that some companies would use Equifax as a source of truth regarding credit information.
On top of that, the U/X is awful and the information shared on the site is mostly useless. Is very little that you can do besides asking for an specific change on some information.
July 7, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Only company that hasn’t took into…
Only company that hasn’t took into account the rebuilding of my credit score after my debt struggles. Experian and every other credit score provider has done this. Equifax is much more harsh.
July 5, 2026
Reply from Equifax
Hi Joshua,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Katerina,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Good credit Agency
They are good, but they sometimes don't have records up to date especially when you need it most. Needed help with PCP but they didn't have the records.
March 12, 2026
Reply from Equifax
Hi Suzanne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
They simply failed and ignored my…
They simply failed and ignored my request. Compared to a competitor where I’m trying to remove a financial associate, it was 1 form online for them and it was found with my details and removed. For Equifax I’ve had to confirm details for an online account, generate report details and validate when I’ve provided all details about an outdated financial associate. It’s just a lot of hassle and faff for a process that quite simply doesn’t work in 2026.
July 2, 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave a review, we have contacted you back on your most recent case.
For us to be able to assist with your query please respond to that case via Online Help,
Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Sophie,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our service easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Your financial data about myself are
Your financial data about myself are, to say at least, outdated, if not obsolete. First of all I DID N' T WITHDARAW ANY CASH FROM MY CREDIT CATDS IN THE LAST 4 OR FIVE MONTHS, NOT THREE MONTHS, LIKE YOU KEEP SCALDING ME FOR THE LAST HALF OF THE YEAR. The fact that you keep telling me that " I withdraw cash twice in the last 3 months" for more than three months itself is shameful and disgraceful. I urge you to send me the EXACT DETAILS of when and how much was the very last time " when I withdraw cash from ANY of my credit cards. I think you are doing this statements in order not to increase my credit score the way I deserve. Secondly, my total credit usage are Much Much lower than you imply. ALL OFMY CREDIT CARDS ARE NOW COMPLETELY FULL WITH MONEY (NOT A PENNY USED FRIM THEM) AND THE ONLY CREDIT LINE- CREATION IS ALRRADY 2/3 REFILLED. I would expect from a company like yours Much more accuracy when is coming about financial details of the clients, specially when I' m paying your company 15 GBP per month for ACCURATE EVALUATION. VERY, VERU DISSAPOINTED IN YOU!
July 3, 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
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