Essex Auto Group Reviews 

I am disappointed with after sales service. I have no issue with the sales team who sold me my new Fiesta but I do have huge concerns about the inability of service department to offer me help when my 3 month old vehicle started playing up. The service light came on after 3,000 miles and then car drove poorly - lurching in lower gears and lack of power on acceleration. The following day drove to EAG/Essex Ford Rayleigh for some hope of assistance. They would not look at my vehicle that day and said they had not availability at all for over a week. Checked with EAG Southend and they could not assist either. I was just told that if my car broke down I would be recovered under Ford Assist - not really want I wanted to hear. Now booked in for a week's time and having to leave car for whole day with no courtesy car which is a huge inconvenience. One of the reasons I bought a new car is the reliability factor which is not the case here. I have called to speak to EAG General Service Manager and have left him a message. I would have hoped for better after sales care when something goes wrong

Great service. Knowledgeable sales team. Display of vehicles good in a limited space. Made to feel special. Every aspect of sale explained. Handover excellent. All the car controls and features fully explained.

Great personal service. I really felt arises and looked after. Thank you.

Absolutely brilliant from start to finish

Excellent customer service as always and fantastic staff. Would definitely recommend and use again.

Ray Cook worked extremely hard to ensure we benefitted from as smooth a sales process as possible. He kept us up to date at every stage which is always welcome.

Excellent customer service. Great attention to detail. Nothing is too much trouble. Would thoroughly recommend to everyone. Five stars. A credit to the motor industry.

A very all round helpful pleasant service to purchase my new vehicle all offered was fully met with great efficiency and also had after care asking if content etc nothing seems to be too much bother well done to all in sales team Essex Auto Group !!

Got my new car from them, but not had much dealing with them since, The car I have is a Focus ST Line X, 2017, been very Happy with the car until a stone hit the front fog light, I then found out, what a STUPID design they are, they are about 12 inches off the ground and some Idiot put glass lenses in them and you can't buy the just the glass, its all one unit at £75 + fitting, so if you are unlucky you could be buying one a week, so beware,
MR S J Ager

Good basic service but the sales person caused my wife and I some discomfort with his comments round immigration . Update ..this whole episode has caused my wife and I genuine distress not least because our son in law whilst now being a proud hard working U.K. citizen was originally an immigrant .We are now concerned about having to deal with this individual should any problems occur with our vehicle .
As a postscript to this episode we received two message chasing excellent reviews from the salesperson who had offended us both, even including suggestions as to the required content . I regret not challenging the salesperson and leaving my wife to complete the purchase as she was equally upset , but sadly having had four strokes I struggle to deal with conflict. We both remain shocked at the lack of professionalism that we have alway valued from your company in the past.
Regards
Del & Lindsay

Alan Keble is very helpful and explained everything we have been with bmw but came back to Alan at Ford Dunton .

Excellent service - Paul Cooper was simply amazing. He made the buying of my new car so simple and enjoyable.

we were looking for a new car but not sure what one. the young lad Mitchell was so very helpful and friendly, I explained my needs, he listened and suggested that i try sitting in the Venga and straight away i knew it was the car for me. other salesman in different garages did not listen to my needs and tried to sell us unsuitable vehicles. he even phoned us up after we had brought the car to make sure everything was going ok. we had one small problem which turned out to be my fault, but they could not have been more helpful and even rang next day to make sure everything was ok. would recommend them 100%

First class service from the moment we walked in. We bought a brand new fiesta, this is our third one from eag. Brett the salesman was very good, talked us through everything we needed to know. We know where to go when we need another car. Definetly recommend this company

very helpful and exceptionally understanding of my disabled sisters needs

Great service ! Really helpful all the stress is taken out of buying a new car. They took care of everything & explained everything clearly. Being a single female I took my brother with me for moral support thinking they would treat a women on her own differently. But I need not of worried the team where fantastic I could not of asked for more.. Thank-you.

excellent service while the purchase was going through, great aftercare as well checked if all was ok once car received.

Eventually got the car I wanted. But there is an issue with the KEY for the car which hasn't been solved yet, and I haven't had any contact as promised for over three
weeks!!!!!!
I was not given any details to contact customer services. I was told the matter was being handled by them