Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didn’t admit until as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Drove from Somerset 3.5 hours to view a car although listed as silver by delayed was not it was blue/silver, shoddy wheels shoddy inside. Lost £500 reservation fee. You need to be accurate with your... See more
I took my b max in for diagnosis,was informed that the car needed new fuel pipes,spill pipes and injector seals etc. my own mechanic didnt agree but spent a day removing and refitting all these parts... See more
I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... See more
Company details
Information provided by various external sources
Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group we’re proud of our long-established reputation for integrity, first-class customer service and competitive pricing.
Contact info
Dunton Ford Link, SS15 6GB, Basildon
- 01268 522744
- enquiries@essexautogroup.com
- www.essexautogroup.com
1.6
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesman Andrew Lane was excellent and…
Salesman Andrew Lane was excellent and everything was as expected. One slight moan, on the boot door are instructions on where to find the emergency triangle only for it not to be there, when I checked Fords don't supply one, over £22,000 for the car and no safety triangle, shame on you Fords!
July 9, 2018
Unprompted review
Fantastic service from Sarah who put…
Fantastic service from Sarah who put together a deal in one day for a vehicle I had been trying to buy from someone else for six weeks.
Fast energetic and very polite I could not have asked for better service I know who I am calling next time I want to change my vehicle.
July 4, 2018
Unprompted review
We always go to the same sales person
We always go to the same sales person, Kim, at Essex Auto Group. She is always very helpful and knowledgeable when we are deciding what car to choose. We always recommend her to our friends and family
July 1, 2018
Unprompted review
Kuga
I have been a Ford car fan since a very young girl and I'm now 65. You always get excellent service from Fords and I will certainly go back again and again.
July 1, 2018
Unprompted review
Excellent service again
Excellent service again, can't fault Steve, great salesman.
July 1, 2018
Unprompted review
Very helpful salesman
Very helpful salesman, Jason, who made it all so easy.
July 1, 2018
Unprompted review
The help and service I had from my…
The help and service I had from my sales person was excellent
June 30, 2018
Unprompted review
Excellent Service
Great service, salesman very helpful and friendly not in the least pushy. Car and finance all sorted smoothly. Would recommend
June 30, 2018
Unprompted review
Very friendly and helpful sales staff.
June 30, 2018
Unprompted review
Gary was fantastic and really helpful
Gary was fantastic and really helpful. Never pushy, always on hand to help.
Car is more than we thought and is fantastic.
June 30, 2018
Unprompted review
Stop contacting me this is the 10th time
June 30, 2018
Unprompted review
Reply from Essex Auto Group
Good afternoon. Apologies if you feel you have received more than the expected number of messages from us. We have unsubscribed you from most of our marketing messages and the Trustpilot invitation is automatically generated after your purchase and should not bother you again. The only messages you should now receive are those pertaining to your Smart Reward Card and important service/MOT and any safety/recall information. If you wish to change your notifications regarding those, please follow the instructions in those emails.
Great information and service
Great information and service. Kept me updated regarding my new vehicle delivery date etc
June 30, 2018
Unprompted review
Great service
June 30, 2018
Unprompted review
Can not fault the customer service from…
Can not fault the customer service from the team at Ford, Kent Elms and very happy with my new Ecosport. Have been dealing with them for many years now and think this is the best customer service I have had thus far.
June 28, 2018
Unprompted review
Great staff pleasure to do business…
Great staff pleasure to do business with.
June 24, 2018
Unprompted review
Excellent services
June 24, 2018
Unprompted review
Would of rated higher but due to admin…
Would of rated higher but due to admin error at dealership lost out in part refund of road tax.
June 23, 2018
Unprompted review
Reply from Essex Auto Group
Thank you very much for your valued and honest feedback. We wish you many miles of enjoyment and hope to see you again in future so that we can provide better service for you next time.
Very helpful and considerate from start…
Very helpful and considerate from start to finish. Some delay on vehicle but nothing too major. Kept informed throughout process. Friendly and approachable.
June 23, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.