Essex Heating & Solar Ltd Reviews 

75
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

A lovely group of people, being an elderly pensioner I had a great experience with these, they are very polite and professional and they came recomended by my pension group.. Being a pensioner I... See more

Rated 5 out of 5 stars

This is our second time using this company, they were excellent the first time, around 5 years ago, and so didn’t hesitate contacting them again. This was not a normal refit, we wanted to install to... See more

Rated 5 out of 5 stars

I have used Essex Heating and Solar for 3 major jobs now including a boiler relocation and fitting, complete electrical re-wire and heating system re-pipe. I found them easy to deal with and very re... See more

Company replied

Rated 5 out of 5 stars

Our boiler was on its last legs and quoted to replace from a national leading company. I found Essex Solar & Heating and was very happy with all the positive reviews. Very polite, friendly and profe... See more

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Plumbing and Heating Installation Services


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

1 review in the last 12 months

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Rated 5 out of 5 stars

Service could not be bettered

Very knowledgeable and helpful advice pre-sale, competent and efficient installation of a replacement central heating boiler, good follow-up and fair prices. Service could not be bettered.

June 23, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Terry,

Thanks for the positive review, it's greatly appreciated.

Jack

Rated 5 out of 5 stars

Wouldn't hesitate to recommend this…

Wouldn't hesitate to recommend this company, all work carried out promptly and fitters did a great job, clean, tidy, hardworking and polite

May 10, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Tracey,

Thanks for leaving us a review.

Jack

Rated 5 out of 5 stars

No problems

No problems. All work was carried out skill-fully, cleanly and in the time promised. Would have no problems in recommending the company to anyone..

May 9, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Ross,

Thanks for the positive review.

Jack

Rated 5 out of 5 stars

Brilliant service!

Excellent installation by professional, tidy and efficient engineers. Couldn't fault the whole service from ordering to completion of works. Would highly recommend.

Thank you!

May 9, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Caroline,

Glad to hear that you were happy with our services. Thank you for the positive review.

Jack

Rated 5 out of 5 stars

Excellent service

Excellent service. Always friendly and accommodating when I have contacted the company. Very quick to respond to a recent call out for an issue with our boiler which was fixed straight away. Would highly recommend.

March 14, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Darren,

Thanks for leaving us a review, it's greatly appreciated and I'm glad we could help.

Jack

Rated 3 out of 5 stars

Will make good on thier mistakes.

When re-siting and fitting a new boiler, they ran new gas pipes to the boiler. 3 months later in winter when I went to light the gas fire we discovered that they had cut off our gas supply to the house and just run a single pipe to the new boiler. They came to restore the supply about a week later, after contacting them.
When they re-sited the boiler they ran awful plastic conduit all around the walls rather then channel the wiring into the wall (not even solid walls!). They came back to make good after I complained. To be fair I had never specified that I didn't want plastic conduit all over my kitchen! Apparently that was reason enough to do it. They made good to my satisfaction when I complained.

Fitting new controls for the boiler and a new water tank, they "didn't know what it was" and removed my iBoost unit (we have solar and iBoost heats the tank with any surplus power from the panels), leaving it disconnected on the floor of the airing cupboard. After some silly claims that it had not been working etc, "sending it off to be repaired as a gesture of goodwill" and the like...They eventually came back to re-fit this.

Positives - Work was always carried out at the time and date agreed and they tidied up after carrying out any work. Carpets etc were covered. They repaired any damage caused during fitting - Asked them to replace tool fittings in the garage that had been damaged and this was carried out without question.
Staff were always friendly and polite.

January 18, 2018
Unprompted review
Rated 5 out of 5 stars

They fitted a new boiler a couple of …

They fitted a new boiler a couple of years ago and have serviced it since, lovely people, always polite and very helpful would recomend highly

January 17, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Andrew,

Thanks for leaving us a review, its greatly appreciated.

Jack

Rated 5 out of 5 stars

Brilliant Customer Service.

Over the last month I have had to call this company out on 2 occasions to two different issues.
On each occasion they were with us within 3 hours and solved the issues to my total satisfaction.
Their tradesmen were superb and most courteous and explained exactly what they had done to rectify the faults.
As a platinum member I would recommend everybody taking out this type of cover around their home for peace of mind.
I would have no hesitation to recommend this company to anybody , brilliant service with excellent customer service.

Jeff Lane Sawbridgeworth

January 17, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Jeff,

Thanks for leaving us a review, glad we could help!

Jack

Rated 5 out of 5 stars

Really great company from the first …

Really great company from the first time I called ...staff all friendly good and trustworthy.
Really pleased I went with them and used them would definitely recommend them.

January 16, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Sandra,

Thanks for the review, its greatly appreciated.

Jack

Rated 5 out of 5 stars

Did my heating and the service was …

Did my heating and the service was fantastic, very clean and quick service,I would highly recommend them

January 16, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Mike,

Great review! Glad to hear that you are happy with our services.

Jack

Rated 5 out of 5 stars

Recent Phone Call

I t spoke to Louise this morning and got answer i was looking for many thanks Ron Austin

January 16, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi Ron,

Thanks for the review, I'm glad to hear that you got the answer you were looking for.

Jack

Rated 5 out of 5 stars

Fisrst Class Heating company

We have had several boilers fitted by Essex Heating.
They are a safe reliable company who go out of their way to resolve each and every issue.
We highly recommend them.

January 16, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi David,

Thanks for leaving us a review, its greatly appreciated.

Jack

Rated 5 out of 5 stars

Had a new boiler install last winter …

Had a new boiler install last winter after my previous boiler packed in. British Gas quoted me a ridiculous figure, Essex Heating offered a very speedy service from quote to finish. Cleaned up after and very competitive on the price. Just been serviced which they prompted with a courtesy call, would highly recommend !! A++++

January 16, 2018
Unprompted review
Essex Heating & Solar Ltd logo

Reply from Essex Heating & Solar Ltd

Hi James,

Thanks for the review. We're glad the you were happy with our services.

Jack

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