Never sign up with a German insurance company except you are a lawyer and fully understand the long small text. Booked an insurance for the time our trip was from my daughter in Germany to France. G... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Never sign up with a German insurance company except you are a lawyer and fully understand the long small text. Booked an insurance for the time our trip was from my daughter in Germany to France. G... See more
Company replied
They handle my case quickly and efficiency regarding the airline lost my suitcase on my travel to Taiwan. Before I got my suitcase, I needed to buy some daily life stuff, such as brush tooth, toothpas... See more
Company replied
Fast reply and helped me solve an issue with my dates that I initially put wrong. I didnt had to pay a fee or buy another insurance. I really really appreciate it. Because of this I will definitely ke... See more
Company replied
Came down with the flu during my stay in Dubai, called the insurance had no issues communicating what happened and what I needed. They accommodated my requests and kept me updated with timelines for b... See more
Company replied
Europæiske ERV er specialiseret i rejseforsikringer og har over 100 års erfaring med at give tryghed på rejsen. Vi tilbyder skræddersyede forsikringsløsninger, der dækker alt fra ferie- og forretningsrejser til længere udlandsophold. Med fokus på tryghed, kvalitet og hurtig skadebehandling er vi en pålidelig partner før, under og efter rejsen. Europæiske ERV er en del af ERGO Forsikring A/S, som er ejet af den internationale forsikringskoncern ERGO Group AG.
Written by the company
Frederiksberg Allé 3, 1790 , København V, Denmark
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ERV are in my opinion a totally disgraceful company who will do everything possible to reject your legitimate claim. I was genuinely shocked that a company could resort to the dirty low- down levels of disgraceful behaviour that I experienced with ERV. When my father died 3 days before our scheduled departure date I thought it would be straightforward to recoup the cost of our lost holiday. Wrong!! They put me through hell for 8 months requesting all sorts of information. Demanding that I get information from my late father’s doctor on no less than 3 occasions including his medical records for the 2 years prior to his death!! I struggle when I try to describe my total disgust for this horrible, unsympathetic bunch of lying thieves. But I trust you will get the idea. Don’t buy any policy from them or any policy for which they are the underwriters.
After the 8 months I had my money refunded after I took my case to the UK ombudsman. Even in this process they disputed and delayed until the very last moment until ordered to by the ombudsman. An additional £250 was awarded to my claim in recognition of the unhelpful attitude of ERV throughout the process.

Reply from Europaeiske ERV
Good prices and the possibility of buying travel insurance for Visa. But they have to put on their website that they provide travel insurance for Visas, so to inform their customers about it; I found out by chance (you don't sell by chance nowadays). And also they should remember to send by email the appropriate documents to the customer.

Reply from Europaeiske ERV
Super god behandling super fin betjening både ved mail og telefon henvendelse.

Reply from Europaeiske ERV
Really bad agency! They sell cheap insurance, but deny to cover your expenses when the accident has occurred.... AVOID!

Reply from Europaeiske ERV
God hjælp -short, sweet and to the point!

Reply from Europaeiske ERV
This company will do its best to find a way out of paying including setting new terms and conditions, even when they agree things are not in their policy in their quest to not pay out, as in my case. Check who you are booking your insurance with, and if it is this company Avoid like the Plague
So far so good! I've had two recent experiences with Europaeiske Corporate, and both were very well taken care of. One was a delayed baggage claim, and the reimbursement was easy and without fuss. The other was a dental emergency in Beijing, where Europaeiske within an hour sorted me out with a first class same-day dental appointment close to my location, and took care of the billing etc. This one-stop-shop service was impressive and extremely helpful on my business trip allowing me to focus on work and not complex logistics of finding english-speaking medical help in a foreign country! I'm so far very satisfied, although I admit some of the negative reviews here have me slightly worried about the possibility of things going wrong on a non-corporate contract ?
Fast connection by phone, and immediate help on my request. I would recommend ERV to everyone.
I was grateful to receive fast and efficient service over the weekend during my latest medical emergency. I was contacted by multiple staff and didn't experience any difficulties receiving care where I am based.
Very fast and professional service. Easily contactable by phone or email and very quick to respond.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.