Evans Halshaw - BYD Shrewsbury Reviews 

Extremely disappointed with my experience with Evans Halshaw.

From the beginning, I felt pressured into purchasing my car from this particular branch. Before purchase, there were scratches on the vehicle and interior that I wanted addressed, but the branch was initially unwilling to carry out the work. After a lot of back and forth and arguing, they eventually agreed to do it.

I wanted the car transferred to a branch closer to home, but this was refused. I was left with the impression that the salesperson wanted to retain the sale for that branch. This meant I had to deal with a branch approximately an hour away in Shrewsbury, despite having a closer Evans Halshaw branch available.

Around a month after purchasing the car, the brakes started squeaking, so I was well within the three-month warranty when I first reported the problem. The brake pads were replaced all around, but the squeaking continued.

When I raised the issue again, I was told they were unwilling to replace the pads again because I was now outside the three-month warranty. After a great deal of back and forth, and after taking the car to another Vauxhall garage which confirmed the issue was with the brake pads that had been fitted, I eventually managed to get Evans Halshaw to replace them again without charging me.

I then had to travel approximately an hour to the Shrewsbury branch for the work to be carried out. The whole situation has been extremely frustrating and distressing.

After the work was carried out yesterday, I was simply handed my keys and sent on my way without anyone properly explaining what work had been done or what had resolved the issue. I should not have to presume what has been done to my own vehicle.

Overall, a very disappointing experience from the purchase of the car through to dealing with an ongoing issue. I expected much better communication, customer service and support from a main dealer.

Avoid this branch !!!!!

Extremely disappointed with my experience with Evans Halshaw.

From the beginning, I felt pressured into purchasing my car from this particular branch. Before purchase, there were scratches on the vehicle and interior that I wanted addressed, but the branch was initially unwilling to carry out the work. After a lot of back and forth and arguing, they eventually agreed to do it.

I wanted the car transferred to a branch closer to home, but this was refused. I was left with the impression that the salesperson wanted to retain the sale for that branch. This meant I had to deal with a branch approximately an hour away in Shrewsbury, despite having a closer Evans Halshaw branch available.

Around a month after purchasing the car, the brakes started squeaking, so I was well within the three-month warranty when I first reported the problem. The brake pads were replaced all around, but the squeaking continued.

When I raised the issue again, I was told they were unwilling to replace the pads again because I was now outside the three-month warranty. After a great deal of back and forth, and after taking the car to another Vauxhall garage which confirmed the issue was with the brake pads that had been fitted, I eventually managed to get Evans Halshaw to replace them again without charging me.

I then had to travel approximately an hour to the Shrewsbury branch for the work to be carried out. The whole situation has been extremely frustrating and distressing.

After the work was carried out yesterday, I was simply handed my keys and sent on my way without anyone properly explaining what work had been done or what had resolved the issue. I should not have to presume what has been done to my own vehicle.

Overall, a very disappointing experience from the purchase of the car through to dealing with an ongoing issue. I expected much better communication, customer service and support from a main dealer.

Jake was very thorough and felt honest in his approach. We were very happy with our service and delighted with our car.

Free servicing was not honoured as the salesperson had left the company.

I bought an Audi A6 from this dealership in from salesperson Jake. Very shortly after purchase the car developed serious DPF and electrical issues, despite being sold as a quality approved vehicle with additional “Premium Guarantee” cover.

For months I was repeatedly told the faults were caused by my driving style or aftermarket audio equipment, only for the dealership to later replace the DPF, turbo and repair electrical faults themselves after independent inspection and Financial Ombudsman involvement.

The car spent around 172 days off the road in total. The Financial Ombudsman concluded the vehicle was not of satisfactory quality at the point of sale and compensation was paid through the finance company.

The most disappointing part was not even the faults themselves — used cars can have issues — but the constant deflection of responsibility and the way the situation was handled from start to finish.

I would strongly recommend anyone buying from this dealership to get an independent inspection and be extremely cautious with any promises made during the sale.

21st May 2026 I contacted Evan’s Halshaw via the chat to get clarification regarding the sunroof on a 22 plate Range Rover as the agent via the chat was unable to confirm.
My details were shared with BYD Shrewsbury,
I was contacted by Kellie-Anne via a phone call- was told by her(Kellie-Anne) that it was an opening sunroof not a panoramic view only.
The call was connected to Bluetooth- I was on route with a family member - I specifically asked Kellie Anne if the car had a functional sunroof and panoramic view she responded with it is a sliding roof. Once the exact feature I was interested in was confirmed by Kellie Anne - I reserved the car on 21st May as per her instructions with a view to test drive on Sunday 24th May.
I was verbally provided incorrect information about the vehicle by Kellie Anne, that was the reason why I travelled to find out the car never had that feature at all.

Given that it was a journey which took me 3 hours and 25 minutes to get there only to realise the car did NOT have the panoramic sunroof I was told it had and then I had to make the 3hours and 15 minutes to get back - a total of 212miles driven. I was exhausted by the time I arrived home and was in need of much needed rest. My bank holiday Monday was spent in bed recovering from the journey the day before.

Kellie- Anne said she was now in the know with regards to what I was looking for and would contact me after Tuesday as are closed for the bank holiday Monday.

I heard nothing back, the deposit is due back to the original payment method, along with the amount for the inconvenience, I stressed to ensure BYD Shrewsbury provide the correct information to the client to prevent disappointment, discomfort and overall inconvenience in the future.

Robbie Manager agreed on 9th June to seek approval for fuel costs for the inconveniences caused as a minimum including the return of my reserve. Having not received any updates and made numerous attempts since for Evan’s Halshaw BYD Shrewsbury to resolve the matter they continue to behave appallingly including poor communication since the initial complaint was raised.

The new manager (Cameron) has now refused to reimburse me for the travel costs, and appears to have complete disregard towards the level of inconvenience the misinformation, and overall inconvenience has had, which now leaves me to purse a case through the courts.
I expected better standards, instead I received poor service and lack of accountability. AVOID THIS PLACE!

Friendly staff and excellent service. Everyone was helpful, listened to my concerns and sorted the issues without excuses.

What truly defines excellent customer service is not when everything goes smoothly, but how a company responds when problems arise.
We purchased a second-hand BYD with low mileage that was only eight months old from the Shrewsbury dealership. Unfortunately, the vehicle developed a fault, and the dealership was unable to provide a timeframe for when the required replacement part would be available in the UK.
Given the uncertainty, we became concerned and decided to return the vehicle while we were still within the six-month period. Throughout the process, the dealership acted professionally, handled the situation efficiently, and provided us with a full refund.
I have nothing but praise for their attitude, transparency, and outstanding customer service. My only criticism was that it took 8 working days to receive the refund and we were without a car during this time.

Great customer service as usual

Do not use BYD Shrewsbury.

I purchased a vehicle for £15,540 after being assured it was in "fantastic condition" and only had a few minor cosmetic defects. When it arrived, the reality was completely different.

The car was filthy inside and out, with undisclosed dents, scratches, stains, strong dog odour, missing items (including floor mats, parcel shelf, ISO Fixings and Headrest fixings), and numerous defects that should have been obvious during any basic inspection. It appeared neither prepared nor quality checked before delivery.

I submitted a detailed complaint with around 50 photos within 30 minutes of delivery and exercised my right to reject the vehicle under the Consumer Rights Act. From that point onwards, communication was extremely poor. I repeatedly had to chase for updates regarding collection, refund arrangements, warranty cancellations and service plans. Different staff provided conflicting information, promised updates never arrived, and basic questions went unanswered. My current email thread totals 58 emails in the chain.

To make matters worse, a recovery driver arrived unannounced to collect the vehicle, and documented 76 separate issues during collection. The driver was professional, but the lack of communication from the dealership was unacceptable. I could continue on for paragraphs the situation was that bad.

The entire experience was shambolic. Customer service was non existent and I would never recommend this dealership based on my experience.

Update: over the last 2 weeks they have refused to cancel my warranty, which can only be done via the garage.

Absolutely shocking experience with Evans Halshaw.

I purchased a vehicle from them and after just 3 months of ownership, having covered only a very small amount of mileage, the engine completely seized. A catastrophic engine failure of this nature should never occur so soon after purchase, especially from a major dealer that claims to carry out thorough vehicle inspections and checks.

What has been even more disappointing is the way the matter has been handled. Rather than accepting responsibility and working towards a fair resolution, Evans Halshaw attempted to offer me just £500 towards the costs. Anyone with even basic knowledge of vehicle repairs knows that an engine replacement or rebuild can cost many thousands of pounds. The offer felt more like an attempt to make the problem go away than a genuine effort to resolve it.

I purchased from a large dealership because I believed I would have greater protection and support if something went wrong. Unfortunately, when a major fault did occur, the support simply wasn’t there.

I am now left dealing with significant inconvenience, financial loss, and the stress of fighting for a fair outcome when this situation should never have arisen in the first place.

If you are considering buying a vehicle from Evans Halshaw, my advice is to think carefully about what may happen if a serious fault develops shortly after purchase. The true test of a dealership is not how they sell a car, but how they treat customers when something goes wrong.

I will continue pursuing this matter until it is resolved properly and in line with their legal obligations.

Starting County Court proceedings following no refund for agreed work to the vehicle from another garage. Communication almost non existent.

No hassle salesman, Josh was great to deal with throughout the process.

Only negative I have is the advertisement doesn't tell you anything about the keys. I only got 1 with my car, but was expecting 2.

See comments already submitted

Kellie was very helpful in supporting me to purchase my new car, without being pushy. Kellie listened to what I wanted and was able to find me a great deal within my budget which included extras as well. Thank you😊

Great service and very helpful. Kellie was a delight, thank you for being so patient

The service area is very much our of the way and not a place to sit and wait for very long. I am considering returning to Chester.

1. The message that we were travelling a long way and would want to take the car immediately was not passed on to the sales person so the car was not fully prepared.

2. The sales person was more interested in selling insurance products than cars. They wasted lots of time explaining about products that we told them we did not want, including finance. when they had failed to sell us these products, the manager came over to try again. This was extremely annoying when we clearly werent interested. The staff were insurance sales people, not car sales people.

3. The Internet connection in the showroom was almost unusable. We could not get on the network for some unknown reason. The phone signal was so bad that we had to go outside to be able to do the considerable amount of online admin. This also wasted lots of time.

4. After coming away from the showroom, it was very clear once the car had reached 60mph that there was a fault causing excessive noise. Although this will be covered by the warranty, it will cause a significant inconvenience to us to get it fixed.

Improvements required
Improve communication between staff
Sort out the Internet issues.
Ease up on the hard sell for finance and insurance products when customers are obviously not interested.
Check that the cars are in good condition before selling. Some basic quality control is needed.

The whole experience was way more stressful than it should have been and took more than twice as long as it should have.

Jake was an amazing salesman. Helped me, in my time of need and made things happen within 24hours. Kept me updated throughout the 24hours of purchasing my car and went big and beyond to help me with all the paperwork. Couldn’t recommend him enough! Thank you so much for your help.