Evans Halshaw - BYD Shrewsbury Reviews 

Excellent service from start to finish. Kellie was very helpful and friendly.

Absolutely horrendous experience at Evans Halshaw Shrewsbury which could have been sorted out from the first week. Customer service is non existent. I followed the complaints procedure which goes back to the dealership who ignore you in the first instance. Phone calls and emails rarely replied to. Because I was getting nowhere, and was unable to drive the car (as it wouldn’t start), I decided my only route was to reject it within the 30 days under Consumer Rights act 2015. Even that was ignored so ended up going higher in the company. Finding those email addresses proved challenging as there is little to no information available. It has taken 3 months in total to get a refund, thank goodness for my sister stepping in to help as my nerves were frayed to the point that I couldn't concentrate or sleep. Evans Halshaw was once a reputable company but no longer. The company should think about what it can do to improve its performance and reputation.

I will never purchase another vehicle from this brand ever again.

In 30 years of driving this has to be the worst experience i’ve ever had.

I purchased my used vehicle from BYD Shrewsbury back in August 2024 and on test drive i noticed a clutch issue, I told the Salesman Hugh that i would purchase it on the premise that said clutch issue was fixed for me, Hugh said that would be fine and trusted his word. Unfortunately BYD Shrewsbury is yet another cowboy brand that is associated with poor car dealerships.

A few days later I went to collect the car and was upsold the Guard-X paint and interior package and an extended 2 year warranty, this will be useful later…

Take my advice and watch for the upsell as the Guard-X package is a TOTAL waste of money. Hugh said that the paint package is ‘baked’ on which is dubious and as it turns out the roof of the car was littered with rust spots that should have been picked up when applying.

So I collected the vehicle and was assured that the clutch issue was fixed, upon driving 10 minutes down the road the clutch issue returned and in fact had not been fixed. I contacted Hugh the day after and he then said that the ’technician’ had checked the clutch and found no issue, said technician obviously didn’t take the car out for a test…

So now starts the shocking level of customer service and aftercare. I was bounced around daily until a guy called Leon was dealing with this, for the next 3 MONTHS, yes three months I was fobbed off daily that my car could not be booked in as they had no loan cars. So no diagnosis, no remedy, really poor communication.

Then my 3 months of dealership warranty expired and still no resolution and during this time more faults emerged, excessive oil consumption, engine rattle etc. and still no hope of resolution. So then I get to deal with the head guy Keith there who then proceeds to tell me that as I have extended warranty this can all be resolved for me, I said i’m not interested in how it gets done I just want it done now. Bear in mind that this is now 6 months ago.

My car goes into the warranty site Evans Halshaw stourbridge for diagnosis, and they find that the car needs a new clutch etc. and will need to be booked in for repair, yes still nothing after nearly 5 months of ownership, no resolution at all. In this time the car is experiencing even more issues and no one in this group seems either interested, capable or remotely concerned in helping me.

Cut to today where last week I heard that my car now needs a new engine! Lets hope that the extended warranty will cover this as in 10 months of ownership the car had been a literal joke that BYD Shrewsbury were obviously aware of and palmed me off with the usual cowboy spiel.

10 months owned, off the road for 2 months and not one fault had been addressed.

So here I am still waiting, no communication on if/when my car will be fixed, shocking levels of customer service and aftercare. Please do not buy a vehicle from this brand and expect any level of care or respect.

To summarise. 10 months i’ve had this car, a literal nail, not one issue has been resolved or am I even close to it being resolved. Oh and don’t bother raising a complaint to the Evans Halshaw Group as i’ve contacted them twice to complain and guess what?… no one is interested or capable of helping.

Don’t take out the extended warranty as it appears to not be worth the paper it’s written on. Easily the worst experience i’ve ever had as a consumer.

EDIT. After the dealership reply, I contacted the complaints address 3 weeks ago, the same day they said that it had been passed over to the relevant person who would be getting in touch. Surprise... no one has reached out.

Small claims court/ombudsman it will be now.

12 month update.
No one from the customer care dept. Has ever contacted me even after 3 email replies saying someone would be doing so.

The car is still at the warranty site, the warranty is worthless as the issues that were found have been going round in circles and they are obviously trying to worm out of it now.

In response to the customer services comment below...

This is the contact address I have emailed repeatedly and was told on 3 separate occasions that my complaint had been escalated and no one has reached out to me.

Really good dealership, from start to finish Ryan helped us with everything we needed for our new car. Very professional & friendly, would definitely recommend this dealership ☺️

1 star is far too much for this company steer clear at all costs!

I purchased a car from Evan’s Halshaw in Walsall and soon noticed a tapping noise. On instruction from our warranty company we took it to BYD Shrewsbury for analysis. At first, they claimed they couldn’t find the fault, but over a two-month period—and after returning the car twice—they finally admitted they could hear it. They diagnosed it as a head gasket issue, but after getting a second opinion, it turned out to be something entirely different.

They took the car back, ordered parts, and then suddenly decided they couldn’t do the job as they didn’t have the right tools. What company accepts a job when they don’t have the tools to complete the work? Throughout the whole ordeal, they spent more time arguing with the warranty company than actually fixing the car, which dragged the process out unnecessarily, 7 weeks to be exact! Communication was non-existent and we were left struggling without a car for the entire time. In the end the second garage that correctly diagnosed the issue fixed the fault in 3 days something that BYD couldn’t in 7 weeks. Then after the car was ready it took many people to coordinate payment which took over a week to sort.

This was, without exaggeration, the worst mechanical service I have ever experienced—if you can even call it a service. A formal complaint was lodged and ignored. The attitude is clear: they simply do not care.

DO NOT use this company!

They sold me a used car with what should have been moted as part of the sale as there was only few days left on the mot. When I collected the car it was all very rushed and I was handed paperwork and sent on my way. At was poorly valeted swirl marks all over it. Which I sorted my self when I got home.
It was 2 months later when I needed to replace a damaged tyre, while waiting at the tyre garage to fit my tyre the service lady made me aware that my car had no mot on it I had been driving around with no mot from 5 days after I picked the car up.my wife phoned Evans Halshaw Shrewsbury to ask what was going on, the guy on the phone said he would get someone to call us on the Monday as this was a Saturday. In the mean time I managed to find a mot station that would do mot straight away. 2 weeks later after various emails and filling a on line form in . I had a short email apologising and saying send him the mot bill and my bank details and he will reimburse me. 2 weeks later I still have had no contact from them or any reimbursement.
Terrible after sales experience. Once they got your money they not interested!
Also I found out I’m not the only person this happened to. Look on facebook page.
Will never use or recommend them to anybody.

After over two months of leaving a £99 deposit to secure a car from another branch, numerous emails, and four promises of repayment, my £99 was refunded. The firm are having problems with a new account service. A customer might want to bear this in mind when paying a deposit to secure a vehicle from another branch.

Think BYD stands for we will Bank Your Deposit and you've no chance of getting it back.I ordered a Byd dolphin comfort online and before I collected the car my financial circumstances changed and I couldn't afford the finance repayments.I informed the dealership and since I hadn't visited the dealership or even seen the car I'd ordered I thought I was covered under distance selling regs and could cancel the order and get my deposit returned.Even though the car hadn't been received by the dealership they are refusing to return my deposit .This is not a good advert for BYD and for Evans Halshaw.

Ryan has been really helpful throughout my experience of looking for a car.

He is quick, efficient, couldn’t recommend Evan Halshaw more.

All the staff are welcoming and I will continue to use them in the future

This is a follow up on my review from last month.

I wrote an extensive review, detailing how BYD Shrewsbury have been the worst example of customer service I have ever experienced, failing to contact me through several months of chasing.

Following this, I was contacted by a member of their team who supposedly handle complaints, who assured me that the case had been passed on to the management team and that I would be contacted shortly.

If you've read my previous review about BYD Shrewsbury, you'lll understand why I was skeptical, to say the least!

After 1 week of no correspondence, I was now chasing the Evans Halshaw complaints team, to find out why I hadn't been called or emailed.

Again, my details were taken, and I was assured that a representative from the management team would be in touch.

It has been 18 days since my last communication with Evans Halshaw, 25 days since my original review, and no less than 5 months since the original issue!

This issue is not limited to BYD Shrewbury, Evans Halshaw will never have my business again!

Mikhail was an incredible car salesman, honest, professional and got me exactly what I’m after, Highly recommended!

Bought a second hand car 6 months ago and have had nothing but issues.
Asked for the car to be serviced before I purchased and the bare minimum was done.
The break pads where down to metal and had to get them replaced myself at a cost of over £700, alignment was total out and resulted in blown tyres.
Ownerships paper work hasn't arrived.
They say the cars go through vigorous inspections before they are sold but obviously this one hadn't and I was allowed to drive away in an unsafe car.
Differential has failed and warranty company have had the car 5 weeks without any indication on time or a courtesy car.
5 of these days nobody knew the whereabouts of the car.
No interest from anyone to assist.
I didn't think it was possible to receive such poor after care especially when I paid out extra for the premium warranty.
I did originally give a 5 start rating after they asked me to in store. Nothing but poor service and disappointment since

Shocking service ! We’ve bought a car 3 months ago, assured that everything is fine. Just to see that a 30k miles car 2021 has the timing belt cracked. After 1 week of trying and finally saying that I will take action, they agreed to fix it under warranty which I’m paying for. After leaving the car there for 2 WEEKS, I’m going to pick it up just to see car scratched, dirty inside, engine parts missing, and spilling with oil. Just to be spoken like shit, called stupid, and being refused to sort the oil out which can be a danger to me driving the car ! Now they are looking at laughing in the back and telling me to drive the car like this, disgusting. Don’t even bother with them. This will be taken further .

Very helpful service from Mikhail, thorough and friendly throughout. Recommended.

Very helpful good customer service Mikhail

Great service, Mikhail is very helpful lovely lad. Highly recommend dealing with him if you need a new car. :)

Mikhail was great, helped me out massively and got me the best deal, highly recommend.

Great experience with Mikhail, very comprehensive advice and brilliant attitude!

Served by Mikhail , great service and product. Reccomend