Evans Halshaw - BYD Shrewsbury Reviews 

Came to Shrewsbury after reserving a vehicle we liked. Jake was helpful over the phone to initially sort this. Upon arrival we met with Jake who allowed us the time to look around the vehicle and ask any questions we had.

Glad the test drive was unaccompanied as this gave us a better understanding and feel for the car. There was no pressure from Jake to purchase but we were happy to go ahead, and it was a very relaxed and stress-free process, allowing us to transfer the money in our own time once we got home.

We also used the delivery service which was great - Simon called us on the day with regular updates on his ETA and gave me some tips and advice on the car and its features.

We liased with Jake for our car purchase . He provided an excellent, very efficient, professional and knowledgeable service and went the extra mile by collecting us from the train station as we had travelled some distance to collect our car. It’s our first time buying from Carstore and feel we have purchased a good quality car. Would use again and recommend.

Jake was very helpful and patient with two car novices with two young children. His expertise helped us find our ideal car. Thanks jake!

Great experience all round. Friendly and efficient service. Given the time to have a good look around other options and think about the decision before committing to anything. Walked away with a car same day. Jake looked after us well and answered any questions/concerned we had. Professional through and through.

I went along with my daughter to buy her first car. Hugh was extremely helpful and knowledgable. He explained everything in detail and answered any questions that we had. We bought our car from the same place a few years previously and so it was lovely to go back again with my daughter to buy hers. Thanks to Hugh, who was very helpful and made the whole process very easy. Thank you.

I came to the carstore to find my first car. I was served by Hugh, who explained everything in detail & was very lovely. He made my experience of buying a first car enjoyable. Would highly recommend.

Took my mum to view a car today and was met by Hugh. He was excellent and very patient with us. We wasn’t the easiest of customers

Met with the agent Hugh today, he was very helpful and professional. Great service. Highly recommend

Met with the agent Hugh today, very pleasant and made everything very easy. Very helpful and professional.
Can definitely recommend car store Shrewsbury.

Brilliant service from Jake and the car store for purchasing my car

Paul is very professional really pleased with the service we have now bought two car from him and will do so again in the future
Highly recommend 👌

Recently bought a car from car store in Shrewsbury. Amazing service by Paul. Very happy with my purchase

Jake was great all the way through

Hugh at the car store was a great help to us when finding our new car. He gave us all the information we needed and answered all of our questions with ease.
Hugh was great with communication and kept us informed through the whole process.
Overall, The Car Store were very helpful and we would not hesitate to use them again.

Paul was very attentive to what we wanted in a car, gave us all of the details, and even went through everything twice when I wasn't feeling well. What a great experience!

Just bought a new car from car store and would like to thank all the staff that were involved. Mikhail, Hugh and Chloe. They were all lovely people, no pressure and very helpful. Will definitely pay them a visit if I need a new car.

Went to look at the cars available today, not 1 person asked if we needed any help. felt like I was invisible, ill spend my money elsewhere.

Jake was great and got everything sorted for us to be able to drive away on the same day

Very poor after sales. Purchased the Premium Guarantee for 24 months. Within 11 months had issues with the car.
Service department took the car straight away to the garage which was amazing but then took one week to even look at the car, then realised they did not have the correct cables for a diagnosis. All in all took more than 3 weeks to rectify the problem.
Due to work commitments I had to rent a car for 7 days and when contacting the Premium Guarantee over email they tell me that there is no claim under my policy and that the car rental cover does not cover booking and parts delays.

Have had the car for 3 days now and still waiting for the garage to email me any evidence that that have even contacted their own insurance.

The manager for the Shrewsbury service department tried to argue that they can't possibly have all parts for every car, which I fully agree, but all I am asking is for them to have the right equipment for diagnosis for a car they sold me on the same location and also sold me a Premium Guarantee for.

Over the 3 weeks I had to call numerous times and almost beg to have updates.
With the absolute nonsense that was happening the minimum you would expect is that the store gets in touch with the client, not the opposite.

This is not the first time they don't have a "cable". After the last service, which I also paid extra for when purchasing the car, they also couldn't reset the service warning and were asking me to go to the main dealer to get it reset.

All in all, great sales department and very poor service department.
Definitely would not recommend or buy a car myself from them again.

Jake from car store shrewsbury, Friendly & responsive with answers to any questions making the purchase of a new vehicle very quick and efficient.