Evans Halshaw - Citroen York Reviews 

Very friendly and helpful i will always go back

Helpful service staff who went out of the way to complete the service and recall ASAP.

I brought my car in for a service under their 3 year warranty (which included diagnostics, and what I paid extra for). My car was showing with a fault on the dashboard.

They told me they couldn't investigate the issue as they don't have the cables to diagnose the issue and I should take the car to another site/company to look into it (thus negating the whole point of getting a service / holding a warranty with them).

Made a complaint online - they made 2 attempts to call me between 6 - 7pm on different days which I annoyingly missed, no voicemail left, and when you call the number back it goes to a IVR which then routes you to a this store is closed message.

READ THE ABSOLUTE SHAMBLES FOR CUSTOMER SERVICE:

21/2: As requested 3 days ago to email their 'leadership' team, nobody has replied, or attempted to call me. The 'leadership' team are currently not showing any leadership.

21/2: Sent a follow up email chasing a response to my email. Customer experience is really starting to fail here.

24/2: Rec'd a response saying they didn't get my first email (nonsense as it was sent, and there wasn't a bounceback email), they mean they lost it. They passed on my complaint to the dealership. So in essence their 'leadership' team just passes on the email to someone else. Not feeling much leadership here.

3/3 - After a week of nobody bothering to speak to me I emailed the TrustPilot team to let them know nobody has been in touch, they have advised that they will follow this up.

5/3 - 2 days after they were planning to follow up, I'm still waiting for anyone to contact me. Not in a rush.

6/3 - Response today after my email last night advising I was about to complaint to the Financial Ombudsman unless I'm contacted today. They replied saying they're sorry nobody has contacted me still, they're apparently going to take this to the 'Head of Business' so let's see how the 'Head of Business' gets on after the 'Leadership Team' completely failed.

10/3 - Despite this getting sent to the 'head of business' I still have not heard a thing from these guys so followed up, again.

11/3 - Sent another email as yet another day has past where nobody has replied to my email, or contacted me.

12/3 - Response to my email saying they've chased the Head of Business to get in touch. Starting to wonder who they'll escalate to after the head of business fails to reach out.

16/3 - Another week past without any contact. I have yet again followed up with another email asking what is going on and now I'd like compensation.

17/3 - Rec'd a response saying they chased the 'Head of Business' for a response 'as a matter of urgency'. Let's see how 'urgent' it's treated.

19/3 - Response to my follow up email stating I am yet to be contacted, they advised that they can't provide a timeframe as to when I will be contacted (apparently 2 months isn't long enough), and they requested I be contacted by the end of the day (today) which obviously never happened. Will need to chase them AGAIN.

20/3 - No response from the TrustPilot team after asking them to pick up the phone to someone internally and get this sorted, followed up again asking for someone in the trustpilot management team to escalate it as the current crop don't seem to be making any progress in getting someone to contact me.

24/3 - As TrustPilot team ignored my previous two emails, I have now opened a complaint with the Financial Ombudsman - at no point have I been given any information or confirmation RE the complaint I submitted, nobody has spoken to me about my complaint, the trustpilot team are incapable of getting anyone to contact me despite numerous promises and apparent escalations, all coming to nothing.

27/3 - After chasing again I got a reply that didn't even answer the 2 questions I asked, these were how are they reaching out to the head of business who hasn't been in touch (was it email, or are they calling them) as I'd like someone to actually pick up a phone. The other question was can it be raised to a manager on the TrustPilot team as there is no progress happening.

They replied saying their team isn't a complaints team and they have reached out again (i.e. they're not picking up the phone and are emailing someone who doesn't respond and that's all they are willing to do).

28/3 - After another chaser email they replied saying they have been emailing not calling, I again asked for someone to pick up the phone, and raise to management in the TP team.

20/4 - TrustPilot team stopped replying to my emails, the head of business did get in touch, but in the end I got mercedes to fix my car as I was making 0 progress there and I had no choice if I wanted to pass my MOT, which raised a seperate issue, when they sold me the car it had 0 advisories, to pass my MOT i had to replace my front brake pads and discs which were 60% worn (I drove 2k miles). Missold

TLDR: Evans Halshaw warranty is a scam.

The coldness of the building,

Kerry the customer service advisor was really nice and may be the only reason why I would return to the showroom.

Great nice service, as usual everything done on time, I recommend

Everything upfront. Everything sorted in time given, and all done with a smile.

Kerry and the team at Peugeot York are great

The staff were very approachable and explained every step of the process. I was very happy with the experience from beginning to end.

Connor on reception was very friendly and helpful. I was able to bring my car in before the appointed day so the mechanic could look at it if he had time, which s/he did.

Communication great from booking car in and throughout service. Friendly staff on desk

Excellent Service 10 out of 10

Good quality service.
Very polite and helpful staff.

Fantastic service from Kerry at Evans Halshaw Peugeot York. I was kept fully up to date while my vehicle was being repaired.

Excellent service. Staff are polite and professional.

All staff was welcoming and friendly and helped made sure things were how they should be with great explanations if I needed them

Great customer service experience.
Friendly team

ALL I WANTED WAS TO BUY A CAR EASILY!!
I spoke to 2 salesmen here who gave really poor customer service. They didn't even offer an apology or excuse which tbh was probably more annoying than anything. If you tell a customer you are going to do something, you have to do it or at least keep them in the loop and explain what the issues are. I'd actually given up on them and was going to buy a car elsewhere but Kevin got involved and gave some excellent service so I did buy a car. Time will tell if I did the right thing.

Very good service. Vehicle pick up & drop off was excellent. My only complaint was trying to book my vehicle for its service. Online booking didn't work & trying to get through on the phone was very very hard & frustrating.