Evans Halshaw - Dacia Middlesborough Reviews 66

We received a re-call for our 2025 Clio, stating the fuel pump may fail causing a breakdown. After calling to book it in, we were told, we're really busy, it'll be at least a month. If it breaks down, get it recovered to the nearest garage!!! It's done 2000 miles, quick enough to take your money!

What a great experience very smooth excellent service. Being disabled you have to get your choice of car right first time. Colleen showed me my options fully this is my second Dacia so I already had a heads up Colleen went on to show me extra benefits of the new bigster ( biggy) the one pedal drive mode is brilliant
Not including all the extra room inside & in the boot
The service was first class from start to finish
Thank you Colleen gray

Numerous failed attempts to get through to their parts department to obtain a replacement Nox sensor for my 17,000 mile Duster. Average cost around £150.
Sent a request by Email giving part number. Got this Email back. Seems the £150 sensor is charged at £1,145.
Now ordered one from France at 160 euros.

Hi
Nox sensor nobody keeps in stock
227905216r price £953.93 plus v a t
regards

Geoff Dunhill
Parts Supervisor
Evans Halshaw Renault Middlesbrough
WAN 687530
Tel 01642 757500

No messing about all very professional and friendly

EVANS HALSHAW MIDDLESBROUGH CANNON PARK VISITED THIS DEALERSHIP ON THE 10/01/2026 CAME AWAY EXTREMELY UNSATISFIED ASK NUMEROUS TIMES FOR A REPLY TO MY OUTSTANDING QUESTIONS ONLY GET ROBERT THE AUTOMATED REPLY SERVICE IT HAS NOW BEEN 7 WEEKS WITHOUT A REPLY BUT NO DOUBT RIBERTBWILL SEND OUT HIS REPLY TELLING ME TO GET IN TOUCH WITH VUSTOMER CARE WHICH IVE ALREADY DONE 5 TIMES WONT BE HOLDING BREATH SHOCKING DEALERSHIP IVE PURCHASED 3 CARS FROM THIS ESTABLISHMENT ALSO WILL TAKE MY SERVICES ELSEWHERE AND MOTS IVE HAD DONE FOR THE LAST 12 YEARS UNFORTUNATELY .LIKE I SAID THE AUTOMATED REPLY HAS ARRIVED WITH THE SAME OBLIGATORY THEY ARE SORRY PLEASE CONTACT OUR CUSTOMER CARE SERVICE LIKE I HAVE DONE 5 TIMES ALREADY WITH NO RESPONSE IT IS NOW 43 DAYS SINCE MY COMPLAINT

Bought a used Skoda from Dacia/Renault Dealership/branch in M/bro. Salesman - H - looked after us well- few small niggles after handover but sorted out. Overall the purchase was easy and straight forward

Colleen from motability was absolutely fantastic. She went through our options in great detail and was very supportive. She kept us updated an our car order and explained everything in great detail. She made us feel at ease and comfortable.

I visited Renault Dacia Middlesbrough I was a little nervous looking at a car the sales lady Colleen made my visit with it giving me all information I needed I will be back.

A lovely team of down to earth guys here, Daniel got my sale and part ex sorted without fuss and even stayed after hours to finalise everything. I had some issues with the car when I got it home, but I called and they got it sorted immediately. Very happy with my experience.

Everything , my car is looked after from the moment I drop it off , the video of the service is excellent and so are the emails . The staff are really friendly and you know what's happening from start to finish . Even the courtesy car is lovely and clean . A 5 Star ⭐ experience from start to finish .

Evens after sale is terrible once you buy a car I had a service after it a engine rattle on my car started been back five times to be told it’s ok when it wasn’t took to another for service put the right oil in rattle gone so I’ve drove that car for year with a rattle god no’s what damage has been done so buyers be were before buying from this company😡 how can you help when five times I asked for help you did not want to no ?

Well after my previous 5 star review I've returned and bought another new car! Jack and Colleen are the best in the business, and in a few years I will return for another.
While looking I experienced other salesmen and their slightly devious pricing etc and they reinforced how good these 2 are.
Thanks and see you again🙂

Really friendly very efficient and patient explaining and covering everything and understanding and knowledge, highly rate ,making a positive experience of looking for the right car.

I came to Evans Halshaw after being sold a faulty car by a different dealer. James Walton made me a Dacia Sandero Journey offer I couldn’t refuse. Very quick and amazing service and drove the car away after only 2 days. Thank you very much.

We were looking for a replacement Duster and dealt with Jack Marston (sales)on numerous occasions who never once pressurised us and showed remarkable patience especially when we heard the the Duster model was being launched. Eventually we decided on spec and colour and he arranged an hours test drive for us. An absolute credit to the Dealership.

I was in September at the dealership to get some information about Dacia jogger hybrid and Colleen the sales executive went straight to Dacia website and configured a car for me so I was really surprised. The car was supposed to have delivered in December and for my surprise it was delivered in November. I am very happy with the car it’s way better than I expected love it. So far my experience with Dacia Middlesbrough was great. Thanks

They are very nice when they want to sell you insurance, service etc. But when it comes to keep their promises (which I have an email confirmation for) they do not respond at all and pretend it never happened. I have been promised new trims for the car I bought but never seen them. Car bought in September...

Last month we brought a Kia Sportage from branch in Cannon Park, Middlesbrough.
We agreed to purchase the vehicle under the salesman’s promise to repair any faults… but they failed to fix the issues TWICE!
They promised to fix the fuel pump, but didn’t… when we collected the car and noticed it still wasn’t working. We took it back, they apparently fixed it…. but didn’t again.
Also the footsteps were still broken… took it back… they bodged it back together with tape and lied to me; “it’s not designed to be a footstep so don’t use it”.
It doesn’t stop there… we’ve had plenty of other problems. But why bother listing them…
I called to make a complaint, the salesman promised to get the manager to call me back…. 2 days later nothing.

Fabulous service from start to finish. Thomas was great and made the car buying experience a pleasure. The whole team were brilliant and looked after us and kept us informed.

Excellent service from parts department