Evans Halshaw - Dacia Middlesborough Reviews 

66
TrustScore 3.5 out of 5

3.7

Newport Road, Cannon Park, TS1 5JP Middlesbrough, GB


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Rated 5 out of 5 stars

What a great experience very smooth excellent service. Being disabled you have to get your choice of car right first time. Colleen showed me my options fully this is my second Dacia so I already ha... See more

Company replied

Rated 2 out of 5 stars

We received a re-call for our 2025 Clio, stating the fuel pump may fail causing a breakdown. After calling to book it in, we were told, we're really busy, it'll be at least a month. If it breaks down,... See more

Company replied

Rated 5 out of 5 stars

Awesome- Thanks Tom, sorted us out with a great pre-loved car that is barely run-in at a cracking price. Great experience buying my third car in the last 10 years from here, just reluctantly tra... See more

Company replied

Rated 5 out of 5 stars

Colleen from motability was absolutely fantastic. She went through our options in great detail and was very supportive. She kept us updated an our car order and explained everything in great detail. S... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Newport Road, Cannon Park, TS1 5JP, Middlesbrough, United Kingdom

  • 01642 757500

3.7

Average

TrustScore 3.5 out of 5

66 reviews

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3.7

All reviews

(66)

5,624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service by Jack

Amazing service by Jack. From start to finish, knowledgeable, polite etc. etc. Couldn’t have enough words to eulogise enough.

April 27, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My new Renault Clio

I have wanted a Renault Clio since 2019 and have been into a few garages between then and now! This time last year I went to Evans Halshaw Middlesbrough in the hopes of buying one, this is when I first met Colleen, a few days after viewing I rang to say I wanted the car and much to my disappointment it had just been sold that morning! Anyways, fast forward a year down the line to last week, I went back in the hopes of finally buying my dream car and Colleen was still there and remembered everything about me and what I was looking for. I have had my brand new clio for a week now and I love it! The aftercare has been amazing and I cannot thank Colleen enough for looking after me throughout what might’ve otherwise been a quite a daunting process.

April 19, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hello Jess,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Evans Halshaw.

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

*A Happy Customer*

I am extremely happy with my purchase of a Dacia Jogger Extreme by the salesman Jack. Not only is the car perfect (and cheap) for what I need, but I have to commend the customer service, amicability and professionalism of Jack. He has made purchasing a pleasure for a car buying novice as myself. I will happily come back here again for cars again! Thank you 😊

Lindsay

April 19, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hello Lindsay,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Colleen dealt with my purchase very…

Colleen dealt with my purchase very professionally. I already had an idea of what I wanted and there was no pushy sales or pointless extras. Kept me up to date on the order time, and then helped me sort the transfer of my personalised plate. Recommended this dealership and Colleen to friends and family.

March 29, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hello,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Providing Excellent service, communication, knowledge & advice.

Fabulous service from the team with excellent knowledge, advice and communication. The process was quick and efficient and would definitely recommend the garage/ service to others.

March 17, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Rebecca,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Be aware Evans Halshaw do not honour…

Be aware Evans Halshaw do not honour their warranty, or even Legal Rights.

March 13, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Mc McNally,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Bought a car from Evans Halshaw 16th…

Bought a car from Evans Halshaw 16th January this year that within a couple of weeks developed a ticking sound on acc, they advised me to take it to a main dealer who ran diagnostics on the car which came back clear so said it would be mechanical, Evans Halshaw have refused to pay anymore bills from the dealer saying they don't know how much it would cost. Even without the warranty they gave me I have legal rights which have been confirmed when I spoke with consumers direct but still Evans Halshaw refuse to fix the car.

March 16, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Amazing experience!

I can highly recommend Jack Marston, very professional, helpful and knowledgeable from start to finish… Very happy with my new car, thank you!

March 3, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Amanda,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic new car experience

We bought a 23 plate Dacia duster and it was a pleasure dealing with Jack Marston.

March 1, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Louise,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service

We were not local to the dealership. Neil Lacy made it so easy. Purchase went through without a problem

January 18, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Duncan,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I have nothing but praise for Neil Lacy…

I have nothing but praise for Neil Lacy on giving me a totally worry free experience of obtaining a motability car from start to hand over
Many thanks Neil
Paul

December 15, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Paul,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I would like to thank Daniel (service…

I would like to thank Daniel (service advisor) and Kate (service advisor) for being so helpful and friendly, and would especially like to thank Lol (workshop technician) who carried out the work (cambelt & plugs) on my Renault Wind to a very high standard for which i cannot thank enough as this car is very special. Thank you again .

November 7, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Mr Templeman,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The Colleen gray experience

Being disabled Colleen gray managed to find me the only new Dacia duster automatic available a customer cancellation the car is beautiful collection was fun as half the I T system was playing up but despite this Colleen was very professional and worked hard to over come these issues car ready to hand over Colleen then went on to show & explain all the cars controls hand over done I could of kissed her but keeping things professional we shook hands & I set off on my first drive which I found to be very smooth quiet what a beautiful drive
So to conclude all I can say is book your appointment with Colleen gray for a very professional
Deal thank you so much
Colleen Gray

November 7, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Happy new car day

Excellent product and friendly helpful staff from Neil on the new car sales team to find the best product coming in.

October 12, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Matt,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Good friendly service when coming in…

Good friendly service when coming in and ordering new car.
Slight delay on car arriving in UK, none of which dealer fault, but felt I was chasing for updates. Once arrived really thorough and friendly handover. Car looks lovely!

September 30, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi,

Thank you so much for reviewing your recent experience with Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Couldn’t be happier with help and information

Couldn’t be happier with help and support from Jack Marstin at Evans Halshaw Middlesbrough. Made buying a new car an easy experience. Would highly recommend.
This is my 3rd car from this garage. What more can I say!

September 29, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Andrea,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great friendly service purchasing a new…

Great friendly service purchasing a new vehicle with Jack. Ordered the car in February and there were delays but got regular updates...face to face service at the dealership was always great...very helpful. Very pleased with my new vehicle and the service .

September 1, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hello Lesley,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jack the salesman was excellant service…

Jack the salesman was excellant service was second to none he kept me informed at every stage nothing was too much trouble.
The process was very smooth and didn't rush me when I picked up the car. He took time to show me the workings of the car so I knew what everything did

August 24, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Mark,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the Dacia dealership in Middlesbrough.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jack was helpful and professional

Jack was very helpful kept me updated. Made the whole experience stress free. Explained everything. Would recommend this company.

July 22, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hi Bob,

We’re very grateful for your 5* review and recommendation, thank you!

Have a lovely day,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic experience buying our car…

Fantastic experience buying our car today Tony was professional in all aspects but felt like we had known him for years . Nothing was to much trouble for him.Will definately recommend to friends and family

May 13, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Middlesborough

Hello Caron,

Thank you very much for taking the time to leave us this positive review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

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