Evans Halshaw - Ford Blackburn Reviews 

407
TrustScore 3.5 out of 5

3.7

Whitebirk Drive, BB1 3HT Blackburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a beautiful Mercedes CLA 180, and a huge thank you to Aimee Smith from the used cars section. I couldn't be happier with the whole experience. The car looked absolutely amazing—it was... See more

Company replied

Rated 5 out of 5 stars

My first annual service for my Jaecoo went better than expected. Excellent service from start to finish. Ellie was brilliant, she's friendly and professional, serves with a smile. Fantastic selection... See more

Company replied

Rated 3 out of 5 stars

I have nothing but dislike for Ford and after 15 years I will be looking at alternatives at my next change. Poor engineering in the Puma and absolute lack of empathy at point of critical repai... See more

Company replied

Rated 1 out of 5 stars

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Whitebirk Drive, BB1 3HT, Blackburn, United Kingdom

  • 01254 506222

3.7

Average

TrustScore 3.5 out of 5

407 reviews

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3.7

All reviews

(407)

5,338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable staff who focus on the…

Knowledgeable staff who focus on the customer needs a good experience end to end.. thanks Liam

February 14, 2024
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Adrian,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thank you for everything Jason

Thank you for everything Jason. Very helpful and professional. Not mediocre in any way 👌

February 9, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Alex,

Thank you for giving Jason such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Been into store today and purchased a…

Been into store today and purchased a car. Jayson went above and beyond to help us. Very friendly.
Credit to the company.

February 3, 2024
Unprompted review
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Kaley,

Thank you for reviewing us!

Jayson will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service, definitely recommend .

January 24, 2024
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Reply from Evans Halshaw - Ford Blackburn

Hi,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

5 Stars to the sales guys at Ford Blackburn

During my visit I dealt with two Sales Executives – Jayson Wilcock and Samuel Thorp. These two guys were approachable, accommodating, friendly and confident. I wasn't pressured in the slightest and was left to browse the vehicle range by myself without being hassled, which was a breath of fresh air and extremely rare in this industry. They both answered all my questions with honesty and precision. I ended up getting the vehicle and deal I set out to get. The full process from start to finish was extremely painless and super easy thanks to these guys. I would highly recommend visiting Ford Blackburn if you are looking for a new or used vehicle.

January 17, 2024
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Reply from Evans Halshaw - Ford Blackburn

Hello Jonathan,

A huge thanks for taking the time to rate your recent experience with us.

Jayson and Samuel and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Amazing experience

Sam was amazing right from the start. So helpful with all the questions I had, nothing was too much of a hassle. Kept me upto date with everything and didn't put any pressure on to sell the car. Even cleaned and polished the car himself. Service with a smile too. Would definitely recommend Sam and Evans Halshaw Blackburn.

January 24, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Leah,

Thank you very much for taking the time to leave us this positive review!

Sam's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Liam Wilson was really helpful in…

Liam Wilson was really helpful in helping sure everything with the car was 100%

January 20, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hello Jack,

Liam loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Evan’s halshaw Blackburn Avoid Full of lies

Evan’s halshaw Blackburn. Avoid

Bought a second hand car from them few months later a coolant pipe blew off. Got AA OUT they refitted the pipe. Couple months later bad coolant leak. Few months after head gasket went. New recon engine fitted 8 days later about 50 miles engine blew up. Got it towed in 7th October and was promised on 1st December by the manager Joe that it would be back on the road in 2 weeks ment to be 2nd week of December. Now it’s 9th January and still no car. And they have told Blackhorse that I told them to put a stop on fitting replacement engine. All lies and I have transcript of that conversation coming I have not spoken to them since 1st December I’ve rung up to speak to the manager tonight was told he would ring me back shortly but no

January 9, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi David,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jay was great from start to finish

Jay was great from start to finish! What a salesman

January 6, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Danny,

Jay loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service, honest assistants and surprisingly decent coffee. Made the whole experience smooth and stress free. Thanks to Sam for going above beyond the normal call of duty!

December 20, 2023
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Reply from Evans Halshaw - Ford Blackburn

Hi Dan,

Thank you for reviewing us!

Sam will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Nick was absolutely incredible at…

Nick was absolutely incredible at sorting out my car payment, so helpful from start to finish, an absolute legend!

November 26, 2023
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Laura,

Thank you for your positive review.

Nick and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good job done

Car picked up for update and returned washed and valeted. Very friendly staff

November 23, 2023
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Graham,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Big thank you to Joe at Evans…

Big thank you to Joe at Evans Halshaw Ford Blackburn for all his help & understanding

November 24, 2023
Unprompted review
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Beverly,

Thank you for your positive review.

Joe and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 2 out of 5 stars

2 new cars , both broke down within weeks

Me and my son both bought new cars and within weeks they both broke down . Both took over 2 weeks to fix when mine was just a simple replacement battery . Had to keep ringing for updates as I didn't get calls from them

October 15, 2023
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Reply from Evans Halshaw - Ford Blackburn

Hi Chris,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very friendly and great customer…

Very friendly and great customer service always there if you need anything the Best company around not had any problems with them

October 31, 2023
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Reply from Evans Halshaw - Ford Blackburn

Hi Harry,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Customer service was excellent.

Customer service was excellent. The right car for the right job. I wanted a new car that wasn't a diesel engine and switch to something more efficient and environmental friendly. Matt found just the car for me. It will tow my caravan, but is better for the environment on day to day trips to work and better on the pocket.

November 2, 2023
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi David,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need. We will ensure that your kind feedback is shared with Matt and the team.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Always 5-star service from the team at…

Always 5-star service from the team at Blackburn. I would never go anywhere else when purchasing my vehicle.

October 20, 2023
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi John,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic staff at this branch

Fantastic staff at this branch. Sam and Izaaz were very helpful and made the process of purchasing our car really easy. Thanks guys.

October 6, 2023
Unprompted review
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Angela & Dave,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Quick

Quick, knowledgeable and understanding of our needs.
Made buying the car an enjoyable experience.
Good price as well.

September 17, 2023
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Reply from Evans Halshaw - Ford Blackburn

Hi Richard,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

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