Evans Halshaw - Ford Blackburn Reviews 

407
TrustScore 3.5 out of 5

3.7

Whitebirk Drive, BB1 3HT Blackburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a beautiful Mercedes CLA 180, and a huge thank you to Aimee Smith from the used cars section. I couldn't be happier with the whole experience. The car looked absolutely amazing—it was... See more

Company replied

Rated 5 out of 5 stars

My first annual service for my Jaecoo went better than expected. Excellent service from start to finish. Ellie was brilliant, she's friendly and professional, serves with a smile. Fantastic selection... See more

Company replied

Rated 3 out of 5 stars

I have nothing but dislike for Ford and after 15 years I will be looking at alternatives at my next change. Poor engineering in the Puma and absolute lack of empathy at point of critical repai... See more

Company replied

Rated 1 out of 5 stars

Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Whitebirk Drive, BB1 3HT, Blackburn, United Kingdom

  • 01254 506222

3.7

Average

TrustScore 3.5 out of 5

407 reviews

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3.7

All reviews

(407)

5,793 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you so much to Jason Wilcock at…

Thank you so much to Jason Wilcock at Evans Halshaw Blackburn for his continuous help and support with helping us get out car. This so the second car we have got through Jason and he has gone above and beyond for us both times. His professionalism and positivity have made us feel confident with our purchases. He really is a credit to this company!

August 9, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Emma,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience with Jason.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

A fantastic experience!!.we were after…

A fantastic experience!!.we were after a 2nd car and was in the care of Jason.he did an amazing job,he was very professional and answered any query’s we had.the process was very quick and Jason was in touch with us during the whole process.i would really recommend him and the company

August 9, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn


Hello Mike,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Jason and we appreciate your recommendation.

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Izaaz & jayson

Went down to ford blackburn looking to upgrade our car and Izaaz & Jayson we're on hand to help and they did a brilliant job. We came outvery happy with our purchase

July 31, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Ryan,

Thank you for the great review and the feedback for Jayson and Izzaz.

We really appreciate it and look forward to welcoming you back again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jayson & izzaz

Jayson & izzaz have been brilliant from start to finish. Kept us in the know throughout the process of purchasing our new car.

July 31, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Nicky,

Jayson and Izzaz will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evans Halshaw at Whitebirk in Blackburn…

Evans Halshaw at Whitebirk in Blackburn is great. The staff are friendly and.professional and put your needs first. They look after their customers, giving them a quiet place to wait, complete with TV and free brews. I can't fault the work I've had done on my car and they even clean it for you too

July 30, 2024
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Reply from Evans Halshaw - Ford Blackburn

Hello Christine,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service

Great friendly service, and great deal on the car :)

July 29, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Alice,

A big thank you for leaving a 5* review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Honest Opinion

From start to finish a pleasant efficient experience

July 26, 2024
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great salesman

Turned up this morning to buy a car what I had reserved! Jayson came out to help us , he was excellent from start to finish , what a great young salesman, credit to the company !! My own fault about today was I asked to test drive the car and it had no fuel , but it wasn’t a problem at jayson when and got some !! He could of filled it up 🤣🤣

July 24, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Zena,

We're glad you had a positive experience with Jayson. He truly embodies our commitment to providing excellent customer service.

We appreciate your kind words about him. We'll be sure to pass your feedback along to him.

Have a great day,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Helpful, knowledgeable and friendly

I came to Blackburn Evans Halshaw with my friend today as she had seen a car online and had reserved it, with a view to test driving it. Jayson was very helpful, personable and knowledgeable about the car. I should mention that the car had zero petrol in it and he needed to take it to put some fuel in before my friend could test drive it. (We’ve heard from a lot of used car garages recently that very few people want to test drive the car before buying it 😳 so we can’t really complain!) He made the whole experience of buying the car very easy and he was a pleasure to deal with.

July 24, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Nicola,

We're thrilled to hear about your positive experience at Blackburn Evans Halshaw.

It's wonderful to know that Jayson provided such excellent service and made the car buying process smooth and enjoyable for you and your friend. We appreciate your kind words and will share your feedback with Jayson.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

We have just purchased a car from…

We have just purchased a car from Jayson. From the moment we came in he was extremely friendly, welcoming and we found him very knowledgeable which put our minds at ease when buying our son his first car. A real asset to the dealership

July 23, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Melissa,

Thank you for your kind words.

We are thrilled to hear that you had a positive experience with Jayson.

We appreciate your feedback and are glad that you found our team to be knowledgeable and helpful.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jayson

Jayson was very professional and patient on test drive

July 22, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Lesley,

Thank you for giving Jayson such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly, knowledgable staff

The staff at Evans Halshaw (Blackburn) were friendly, well informed and efficient in dealing with any queries. This made the whole experience run as smoothly as possible.

July 20, 2024
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Reply from Evans Halshaw - Ford Blackburn

Hi Christopher,

Thank you for your kind words.

We're delighted to hear you had a positive experience with our team.

We strive to provide excellent customer service and appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Service was given by Jayson

Excellent Service was given by Jayson, during the new purchase and trade in of our old car.

July 17, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Peter,

Thank you for taking the time to leave us this brilliant 5* review.

Your comments have been passed to management team to ensure that Jayson receives recognition for their fantastic customer service.

Have a lovely day,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

EVANS HALSHAW PRESTON (AND BLACKBURN) MASTERS OF DECEPTION - CHAMPIONS OF INCONVENIENCE!

My experience with Evans Halshaw Preston was a masterclass in how to turn a car purchase into a nightmare. Their salesman was a smooth talker who hawked every warranty under the sun, but conveniently forgot to mention the ticking time bomb under the hood (or in this case, a faulty battery).

Two weeks in, my car needed constant jump starts, and the start-stop function went kaput. Their "helpful" solution? A long wait for a diagnostic appointment, two days before the warranty expired – with the added bonus of them potentially denying coverage and blaming it on wear and tear!
When the car finally died completely (only 2.5 months in) leaving me stranded and begging for roadside assistance, Evans Halshaw couldn't have cared less. Their Blackburn branch offered zero help, and signposted me to speak to Preston who "kindly" squeezed me in – a whopping three weeks later! By then, of course, the warranty would be conveniently out of the picture.
Instead of enduring their bureaucratic nightmare, I took matters into my own hands. A quick trip to a local garage, a new battery, and £180 later, my car was purring like a kitten. Start-stop function? Back in action. Evans Halshaw's warranty? A complete sham.

When you start mentioning your woes to your friends and family, the skeletons start creeping out of the closet and the various horro stories (hidden out of embarrassment) come to light.

"Oh, you didnt fall for Evans Halshaw did you?" and "They're the biggest scammers in the motor industry" and "I had to pay so many thousands myself because Evans Halshaw wouldn't."

This is just one story among those countless others. If you're looking for a car dealership that prioritizes used car salesmanship over customer service, Evans Halshaw is your perfect pit stop. Otherwise, steer clear! Don't be fooled by their empty promises – their after-sales service is a joke. They deserve to be investigated for fraudulent practices and shut down for good.

July 15, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your experience. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Liam was great.

July 6, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Hamza,

A big thank you for leaving a 5* review for Liam.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Customer service

Adam has been brilliant. I reached out after purchasing my last two cars with Ford, and dealt on both occasions with Adam, went above and beyond for a smooth transition, so was a no brainer to reach back out to get another car with Ford and contact Adam.

Once again a smooth transition from start to finish, transition was very quick and effective, clear advice with clarity. A lot of paperwork taking care of, smooth process online with finance company and all Clearly explained in relation to tax, MOT etc.

On day of exchange, jay handed the car over smoothly and was very attentive, running through the key elements of the car, additionally Craig kindly ran through Ford pass with me and helped me install and set up the new car. A very quick process from start to finish, all staff involved went above and beyond, would recommend to anyone.

July 4, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi Zach,

We appreciate you taking the time to share your positive experience.

It's wonderful to hear that you had such a smooth and positive experience Adam.

We're thrilled that you found the entire process, from initial contact to the final handover, to be efficient and well-managed.

We're committed to providing our customers with exceptional service, and we're glad that you were satisfied with the attention and expertise provided by our team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Staff friendly and helpful

Staff friendly and helpful. Great service from start to finish.

June 26, 2024
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Reply from Evans Halshaw - Ford Blackburn

Hi Rachel,

Thank you for your positive review.

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Asad for New Car Sales!

Evans Halshaw Blackburn is my "go to" for a new car. This time I was guided through the choosing and buying process by Asad. Asad was very helpful, polite and professional, and if he did not know the answer to any of my queries, he went off to find out the answer there and then.

June 19, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Blackburn

Hi,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Asad.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

The worst company I have ever dealt with.

The worst car buying experience I have ever had.
I Bought a car and was told it had full service history, but it turns out it didn’t have any history.
I was told it was in the glove box, then it was online, then it was at a different dealership and then there was no history and the car was sold with no history.
Car has also been back to garage on 4 occasions for the same fault.

November 4, 2023
Unprompted review
Evans Halshaw - Ford Blackburn logo

Reply from Evans Halshaw - Ford Blackburn

Hi Carl,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

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