I bought a beautiful Mercedes CLA 180, and a huge thank you to Aimee Smith from the used cars section. I couldn't be happier with the whole experience. The car looked absolutely amazing—it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I bought a beautiful Mercedes CLA 180, and a huge thank you to Aimee Smith from the used cars section. I couldn't be happier with the whole experience. The car looked absolutely amazing—it was... See more
Company replied
My first annual service for my Jaecoo went better than expected. Excellent service from start to finish. Ellie was brilliant, she's friendly and professional, serves with a smile. Fantastic selection... See more
Company replied
I have nothing but dislike for Ford and after 15 years I will be looking at alternatives at my next change. Poor engineering in the Puma and absolute lack of empathy at point of critical repai... See more
Company replied
Don’t buy a used car from this garage, sell faulty cars. Bought a car on the 21st October, tried calling the next day with issues, sales guy never returned my calls. Car was off the road for 5 weeks,... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Written by the company
Every Day Low Prices
Whitebirk Drive, BB1 3HT, Blackburn, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much to Jason Wilcock at Evans Halshaw Blackburn for his continuous help and support with helping us get out car. This so the second car we have got through Jason and he has gone above and beyond for us both times. His professionalism and positivity have made us feel confident with our purchases. He really is a credit to this company!

Reply from Evans Halshaw - Ford Blackburn
A fantastic experience!!.we were after a 2nd car and was in the care of Jason.he did an amazing job,he was very professional and answered any query’s we had.the process was very quick and Jason was in touch with us during the whole process.i would really recommend him and the company

Reply from Evans Halshaw - Ford Blackburn
Went down to ford blackburn looking to upgrade our car and Izaaz & Jayson we're on hand to help and they did a brilliant job. We came outvery happy with our purchase

Reply from Evans Halshaw - Ford Blackburn
Jayson & izzaz have been brilliant from start to finish. Kept us in the know throughout the process of purchasing our new car.

Reply from Evans Halshaw - Ford Blackburn
Polite, friendly, efficient service. It took just three days to get from selecting a purchase to driving it home.

Reply from Evans Halshaw - Ford Blackburn
Evans Halshaw at Whitebirk in Blackburn is great. The staff are friendly and.professional and put your needs first. They look after their customers, giving them a quiet place to wait, complete with TV and free brews. I can't fault the work I've had done on my car and they even clean it for you too

Reply from Evans Halshaw - Ford Blackburn

Reply from Evans Halshaw - Ford Blackburn

Reply from Evans Halshaw - Ford Blackburn
Turned up this morning to buy a car what I had reserved! Jayson came out to help us , he was excellent from start to finish , what a great young salesman, credit to the company !! My own fault about today was I asked to test drive the car and it had no fuel , but it wasn’t a problem at jayson when and got some !! He could of filled it up 🤣🤣

Reply from Evans Halshaw - Ford Blackburn
I came to Blackburn Evans Halshaw with my friend today as she had seen a car online and had reserved it, with a view to test driving it. Jayson was very helpful, personable and knowledgeable about the car. I should mention that the car had zero petrol in it and he needed to take it to put some fuel in before my friend could test drive it. (We’ve heard from a lot of used car garages recently that very few people want to test drive the car before buying it 😳 so we can’t really complain!) He made the whole experience of buying the car very easy and he was a pleasure to deal with.

Reply from Evans Halshaw - Ford Blackburn
We have just purchased a car from Jayson. From the moment we came in he was extremely friendly, welcoming and we found him very knowledgeable which put our minds at ease when buying our son his first car. A real asset to the dealership

Reply from Evans Halshaw - Ford Blackburn

Reply from Evans Halshaw - Ford Blackburn
The staff at Evans Halshaw (Blackburn) were friendly, well informed and efficient in dealing with any queries. This made the whole experience run as smoothly as possible.

Reply from Evans Halshaw - Ford Blackburn
Excellent Service was given by Jayson, during the new purchase and trade in of our old car.

Reply from Evans Halshaw - Ford Blackburn
My experience with Evans Halshaw Preston was a masterclass in how to turn a car purchase into a nightmare. Their salesman was a smooth talker who hawked every warranty under the sun, but conveniently forgot to mention the ticking time bomb under the hood (or in this case, a faulty battery).
Two weeks in, my car needed constant jump starts, and the start-stop function went kaput. Their "helpful" solution? A long wait for a diagnostic appointment, two days before the warranty expired – with the added bonus of them potentially denying coverage and blaming it on wear and tear!
When the car finally died completely (only 2.5 months in) leaving me stranded and begging for roadside assistance, Evans Halshaw couldn't have cared less. Their Blackburn branch offered zero help, and signposted me to speak to Preston who "kindly" squeezed me in – a whopping three weeks later! By then, of course, the warranty would be conveniently out of the picture.
Instead of enduring their bureaucratic nightmare, I took matters into my own hands. A quick trip to a local garage, a new battery, and £180 later, my car was purring like a kitten. Start-stop function? Back in action. Evans Halshaw's warranty? A complete sham.
When you start mentioning your woes to your friends and family, the skeletons start creeping out of the closet and the various horro stories (hidden out of embarrassment) come to light.
"Oh, you didnt fall for Evans Halshaw did you?" and "They're the biggest scammers in the motor industry" and "I had to pay so many thousands myself because Evans Halshaw wouldn't."
This is just one story among those countless others. If you're looking for a car dealership that prioritizes used car salesmanship over customer service, Evans Halshaw is your perfect pit stop. Otherwise, steer clear! Don't be fooled by their empty promises – their after-sales service is a joke. They deserve to be investigated for fraudulent practices and shut down for good.

Reply from Evans Halshaw - Ford Blackburn
Adam has been brilliant. I reached out after purchasing my last two cars with Ford, and dealt on both occasions with Adam, went above and beyond for a smooth transition, so was a no brainer to reach back out to get another car with Ford and contact Adam.
Once again a smooth transition from start to finish, transition was very quick and effective, clear advice with clarity. A lot of paperwork taking care of, smooth process online with finance company and all Clearly explained in relation to tax, MOT etc.
On day of exchange, jay handed the car over smoothly and was very attentive, running through the key elements of the car, additionally Craig kindly ran through Ford pass with me and helped me install and set up the new car. A very quick process from start to finish, all staff involved went above and beyond, would recommend to anyone.

Reply from Evans Halshaw - Ford Blackburn
Staff friendly and helpful. Great service from start to finish.

Reply from Evans Halshaw - Ford Blackburn
Evans Halshaw Blackburn is my "go to" for a new car. This time I was guided through the choosing and buying process by Asad. Asad was very helpful, polite and professional, and if he did not know the answer to any of my queries, he went off to find out the answer there and then.

Reply from Evans Halshaw - Ford Blackburn
The worst car buying experience I have ever had.
I Bought a car and was told it had full service history, but it turns out it didn’t have any history.
I was told it was in the glove box, then it was online, then it was at a different dealership and then there was no history and the car was sold with no history.
Car has also been back to garage on 4 occasions for the same fault.

Reply from Evans Halshaw - Ford Blackburn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.