Evans Halshaw - Ford Cardiff Reviews 

I have no words to fully articulate how horrified I am with the service or lack thereof that I experienced. I had an MOT and service here, free of charge as last year they messed up big time. I asked for a copy of the service and its outcome, we will email it to you they said; informing me that the driver side front tyre was close to the legal limit. So having waited from July 8th until August 5th, still no email. I am due to undertake a long drive so I went into the garage to get a print off of the vehicle health check. I have no words, well no good words, my car had red against the brake pads and discs, the break fluid, the coolant protection and the front and back wipers. How in the world would a garage that I have used for years not advise me of these critical facts? I could have been in a serious accident with my husband or any one of my precious grandchildren. What on earth are you thinking of not to advise me of these issues. In your own descriptor you write, ‘ the brakes discs are approaching minimum braking efficiency and that the brake pads require replacing to maintain safe operation’ and finally the brake discs, ‘ are below minimum safety measurements reducing braking efficiency and require immediate replacement’. I was so horrified when I eventually got sight of the print out which I consider to be gross negligence. I could have been involved in a serious accident had I not had the common sense to get the information that you were unable to email, in spite of your assurances to do so. I also emailed your manager to request the print off of the vehicle health check, this request was also ignored. , How can you treat your customers so carelessly. Your company is a disgrace. This is clearly a breach of Consumer Rights Act 2015. You have a duty of care to your customers and you have not met your legal obligations. You were aware of the faults and you failed to inform me. You have a legal and ethical obligation, you have failed on both counts.

Recently part exchanged my vehicle and purchased a used Kia sportage from Evans Halshaw Cardiff we met with Richard who was great at explaining everything and made the process fast and efficient. Richard kept us updated throughout the whole process - we wanted some work done to the vehicle before collecting and he made sure that was all done to a high standard for us!
Would recommend purchasing a vehicle from here and if you get the chance to deal with Richard it will be a smooth experience. Thanks Richard appreciate the service.

Will helped us find the car that we were looking for. That's it really.

courtesy and speed of solving my recall on my car.

Great service. Friendly staff.

We were looked after by Levi Marciano who made the whole experience smooth, he was friendly & courteous my husband is very pleased with the car, would definitely purchase a vehicle from Evans Halshaw again

Avoid avoid avoid! Brought a car in April had nothing but problems and poor service. Firstly valuation for my part ex was awful - we buy any car.com a few metres up the road gave me £950 more. The apr is awful on the finance.
When I collected the car saw a large scratch on the back of vehicle which I’m sure wasn’t there when took for test drive. They agreed to fix it so had to take car back.
1 day after having car realised the Bluetooth is faulty and doesn’t work. They also agreed to fix this - was booked in for may have now been told no availability with a courtesy car until July. I was sold a car with a fault that cannot be fixed until 3 months later.
Have logged 2 complaints online haven’t even had a response or acknowledgement. Awful service.
I honestly wish I hadn’t bothered. avoid this company.

Very good quick and easy process picking up new car and no fuss. Thank you

Had a valuation online, booked a slot and the valuation was met at the dealership. Very smooth process with no messing around with offers.

Dealt with Wesley who was brilliant.

2nd time selling a car to Evans Halshaw and great on both occasions. Would recommend over any other buyer.

Bought Audi A1, Julius was amazing, helpful and friendly. Definitely recommend their services.

Excellent service highly recommended

Great Service!
Friendly & welcoming staff.
Complete necessary work on time and to a good standard.
I recommend purchasing the premium service plan.

Friendly staff. Stress-free negotiation.

Just an Mot this time, but, as always, friendly staff and lovely coffee.

Easy to book my car for a service over the phone. Efficient team at the service reception on arrival
email confirmations for service booking and list of the checks carried out during the service
Everything I wanted!

Great service, good quality work

Driver picked up my car and noticed some errors from the on line booking. Pointed it out to me so that I had the correct booking. Reception called me confirm and informed me every step of the way. My car was returned fully serviced and valeted. Could not ask for more. Well done!

Great staff,good customer service