Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
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See what reviewers are saying
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
- 029 2049 0511
3.6
Average
427 reviews
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Great Service
Leigh at Evans Halshaw was fantastic and made the sales process and collection a smooth transition.
February 28, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi,
We are delighted to hear about your positive experience with Leigh.
It's wonderful to know that they made your sales process and collection a smooth transition.
Evans Halshaw Customer Services
I purchased my 1st ever car today and…
I purchased my 1st ever car today and the experience was beyond belief. I reserved the car on line to view just under a week ago for a time which suited me and upon arrival the service was excellent. I picked my car up today and the purchase was all smooth sailing. The Sales Executive Will Whippe was professional, knowledgeable and a pleasure to deal with 😀
March 1, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Lisa,
Thank you for your kind words and five-star rating!
We are delighted to hear about your positive experience, especially your first car purchase.
We appreciate you highlighting the excellent service you received, particularly the professional and knowledgeable approach of Sanel.
We are happy to know you are pleased with your new car and the service you received.
Evans Halshaw Customer Services
Evans Halshaw Ford Cardiff.
Evans Halshaw Ford Cardiff.
Major service and MOT on Car. Major service carried out noted a side indicator bulb out, rather than replace or contact me at this point they decided to MOT the car in the full knowledge beforehand that they would fail it . They did fail it for the bulb, they then replaced the bulb and passed it . Livid that my car now shows its first fail because they failed to replace a bulb worth pennies on a major service before MOT which incidentally was carried out by the same fitter. Why would you MOT a car that you knew upfront would fail Are they target driven or something.
Also quoted over the odds for replacement of front discs and pads £418 clearly advertised on Ford web site as a fixed price £269 .
And this is a so called Main Ford Dealer.
February 19, 2025
Reply from Evans Halshaw - Ford Cardiff
Hello,
We understand your frustration with the recent service and MOT experience.
We strive to provide excellent service and are disappointed to hear that your expectations were not met.
We will certainly take your feedback into account to ensure that we are delivering the best possible service to our customers.
Evans Halshaw Customer Services
The experience was easy and we went…
The experience was easy and we went from test drive to purchase ,and picked up our new car in under a week
February 12, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi Mr Rowe,
We're so happy to hear that you had a positive experience with us.
We strive to make the car buying process as smooth and efficient as possible, and it sounds like we achieved that for you. We appreciate your business and hope you enjoy your new car!
Have a lovely weekend,
Evans Halshaw Customer Services
Wesley Holt was amazing
Wesley Holt was amazing, wasn’t pushy at all and showed me about 10 different cars and made sure I was happy with the one I purchased.
Very very helpful
February 11, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Michael,
We strive to provide excellent customer service and it's wonderful to know that Wesley went above and beyond to help you find the perfect car.
Evans Halshaw Customer Services
Excellent customer service
Excellent customer service. Professional, yet personable.
February 6, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi,
We are delighted to hear that you had a positive experience with our service.
Evans Halshaw Customer Services
Ford mondeo
Fantastic service from Wesley at the Newport road branch.
Saw the car on, Wesley was very knowledgeable and sent a very detailed video of the car to us straight away, we reserved the car while we could come and view it and the service was brilliant, very quick and professional and had the car and agreement in place all within 2 days of seeing the original advert. Thankyou Wesley. Aaron and Stacey green.
February 8, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Stacey,
Thank you for your kind words and five-star rating!
We are thrilled to hear about your positive experience.
We appreciate you highlighting the excellent service you received, especially the knowledgeable and professional approach you experienced from Wesley.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Mark,
Thank you for your feedback.
We are happy to hear you had a positive experience.
Evans Halshaw Customer Services
Staff availability and details…
Staff availability and details explanation of every cars. That make it easy to chose what you really want to buy...
January 27, 2025
Reply from Evans Halshaw - Ford Cardiff
Hello,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and found our staff helpful and informative.
Evans Halshaw Customer Services
The staff were excellent highly…
The staff were excellent highly informative and very helpful
January 30, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi Paul,
We appreciate your feedback and are glad you had a positive experience with our staff.
Evans Halshaw Customer Services
Great experience, lovely staff
I had a great experience with Evans Halshaw whilst finding a car on finance for the first time. I have very little knowledge on cars or purchasing them but William Whippe walked me through every step to make it as easy as possible for me to understand. He helped me choose the right car for my needs on the finance scheme that worked best for me, and answered all my questions with a friendly and helpful manner. Whilst there was regrettably a delay with getting my car finalised due to a fault with the headlamp, he kept me informed of the progress and made sure I was happy with the final product. All other staff I dealt with were just as friendly and accommodating and I felt I could trust them with this decision. Many thanks for your help, I am thrilled with my car!
January 6, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hello Charlie,
Thank you for your wonderful five-star review! We are delighted to hear about your positive experience with Ford Cardiff.
It's fantastic to know that you were so impressed with the service you received, especially from the William.
We are committed to providing our customers with a positive and stress-free experience, and it's wonderful to hear that we achieved that for you.
We appreciate your kind words about the salesperson's patience and expertise in helping you navigate the car buying process.
Evans Halshaw Customer Services
Friendly professional staff
January 21, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi Sharon,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Ford Puma ST
Purchased a new Ford Puma form Evans Halshaw Catdiff. My contact at the dealership was a Mr Leigh Morgan.
He dealt with all aspects of my purchase.
I have too say I was very impressed with the service provided by Leigh. Great service from start to finish.
January 30, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi David,
Thank you for your kind words.
We are delighted to hear that you were impressed with the service provided by Leigh.
We appreciate your business and look forward to serving you again in the future.
Evans Halshaw Customer Services
Personally i have had a great…
Personally i have had a great experience with this garage, i dealt with William throughout and he was so helpful, quick at responding, always trying to help and answer any questions i had and more so very patient with me. I would definitely use this garage again in the future.
January 30, 2025
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Amy,
We appreciate you taking the time to share your feedback.
It's wonderful to know that you found William helpful, responsive, and patient.
We strive to provide excellent customer service and are glad that you had a great experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi John,
Thank you for your feedback.
We're glad to hear you found our staff helpful.
Evans Halshaw Customer Services
Excellent service
Excellent service - polite, friendly, good advice and excellent workmanship at a good price.
January 23, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi,
We're delighted to hear that you had a positive experience with our team.
We appreciate your feedback.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Quick service because we really depend…
Quick service because we really depend on are car. Thanks
January 10, 2025
Reply from Evans Halshaw - Ford Cardiff
Hi Lisa,
We strive to provide efficient and dependable service for all our customers, and your positive experience reinforces our commitment to that goal.
Evans Halshaw Customer Services
Purchase xc40
The boys in showroom very helpful made the process easy, all completed straight forward and quick
December 31, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Brian,
We appreciate you taking the time to share your positive experience.
We're glad to hear that our team made the process easy and efficient for you.
Evans Halshaw Customer Services
The car l bought was as described apart…
The car l bought was as described apart from one minor scuff on the rear nearside wheel.
In fact the car not withstanding the wheel is in immaculate condition.
December 21, 2024
Reply from Evans Halshaw - Ford Cardiff
Hello Norman,
Thank you for taking the time to leave a review.
We appreciate your feedback and are glad you are happy with your purchase.
Evans Halshaw Customer Services
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