Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
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See what reviewers are saying
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
- 029 2049 0511
3.6
Average
427 reviews
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Reply from Evans Halshaw - Ford Cardiff
Hi Robin,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
All done in a day
Problem with the car, phoned, booked in quickly, car picked up from my house. Added a service the day before, no problem they said. Sorted and delivered back all in a day. Great service
December 12, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Mark,
Thank you for your kind words.
We're delighted to hear you were happy with the service you received.
We appreciate your feedback and will continue to strive for excellence.
Evans Halshaw Customer Services
Untrustworthy garage
Every time my vehicle has gone to this garage for a checkup they made up faults and issues just to charge arm and a leg. On each occasion I’ve had to take a car in for inspection they came back saying the back bulbs are not working although everything was in order. Total disappointment of a service and not trust worthy at all.
December 20, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Mr James,
We understand your frustration and disappointment with the service you received. It's concerning to hear that you feel you were misled about issues with your vehicle.
We take all customer feedback seriously and will use this to review our processes and ensure our customers receive accurate and transparent information.
Evans Halshaw Customer Services
Professional service
Professional friendly service from beginning to the end of purchasing my new car.
December 17, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Ann,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services
I am your employee and I recommend you…
I am your employee and I recommend you to my friends
December 16, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Pawel,
We are pleased you were happy with the services provided!
Evans Halshaw Customer Services
Great service from Jules
Great service from Jules. Kept me informed of vehicle status and sent over video of car in question. Straightforward and honest deal put together and car purchased.
November 30, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Richard,
Thank you for your kind review!
We're delighted to hear you had a positive experience and found Jules helpful.
We appreciate you taking the time to share your thoughts.
Evans Halshaw Customer Services
Very friendly & helpful
Always helpful, Wesley very accommodating & professional. Thanks!
November 21, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi,
We strive to provide excellent customer service and are glad that Wesley was able to assist you.
Evans Halshaw Customer Services
Jules was fantastic to work with.
Came to Jules looking in a small price range, with limited time to purchase, and he found a great option for us. Made it a swift easy process!!
November 19, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi,
We are thrilled to hear that you had a positive experience and that Jules was able to help you find the perfect option within your budget and timeframe.
Evans Halshaw Customer Services
Main issue was and still is I have the…
Main issue was and still is I have the car less than 1 year (10.5 months ) and the car has been in for repair already . Although they did sort it this should not of happened to a car that's 5 years old and only done 46 , 700 miles.
October 20, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Steve,
We understand your frustration with the recent repair.
It's never ideal to have car issues, especially with a relatively new vehicle.
We appreciate you bringing this to our attention and will share your feedback with the relevant team.
Evans Halshaw Customer Services
good communication and friendly…
good communication and friendly service. I didn't expect the car to have been cleaned also. thank you
November 13, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Linda,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Christopher,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
I recently purchased a 2020 Vauxhall…
I recently purchased a 2020 Vauxhall Corsa manual from Evans Halshaw, and the experience was exceptional from start to finish. The team was incredibly helpful, answering all my questions and ensuring I was well-informed throughout the process. The Corsa drives smoothly, feels solid, and is very fuel-efficient – perfect for city and motorway driving alike. It’s packed with features, including great tech and safety options, making it feel like incredible value for a 2020 model. I’m thrilled with my purchase and highly recommend Evans Halshaw for anyone looking for a hassle-free car-buying experience!
October 28, 2024
Reply from Evans Halshaw - Ford Cardiff
Hello,
We are delighted to hear about your positive experience purchasing your Vauxhall Corsa.
It's wonderful to know that our team was able to provide you with the support and information you needed throughout the process.
We're happy to hear you're enjoying the car and its features.
Thank you for sharing your feedback.
Evans Halshaw Customer Services
Can’t recommend enough
Can’t recommend enough, just bought a car from there, great prices and amazing staff and service
November 1, 2024
Unprompted review
Reply from Evans Halshaw - Ford Cardiff
Hi Kian,
Thank you for your kind words.
We're thrilled to hear you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi Katie,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
5 star experience. My car was given the best care it…
My car was given the best care it deserves with recommended treatment and products without wasting my time
October 29, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Munir,
Thank you for your kind words.
We are delighted to hear you were happy with the care your car received.
Evans Halshaw Customer Services
Wesley was great at teaching me on how…
Wesley was great at teaching me on how car finance works and helped me find the right car for me.
October 24, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Jack,
We're so glad to hear you had a positive experience with Wesley.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Pleasant experience from Elliot
October 23, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Gerald,
Thanks for the great rating!
Elliot is always happy to help.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hi David,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Pick up and delivery made having the…
Pick up and delivery made having the car in for service so much easier. Thank you
October 16, 2024
Reply from Evans Halshaw - Ford Cardiff
Hi Vincent,
Thank you for your kind words!
We're glad to hear that our pick-up and delivery service made your experience more convenient.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Cardiff
Hello Beverley,
Thank you so much for the five stars.
Evans Halshaw Customer Services
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