Evans Halshaw - Ford Cardiff Reviews 

427
TrustScore 3.5 out of 5

3.6

505 Newport Road, CF23 9UE Cardiff, GB


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Rated 1 out of 5 stars

Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more

Company replied

Rated 5 out of 5 stars

Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more

Company replied

Rated 5 out of 5 stars

Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

3.6

Average

TrustScore 3.5 out of 5

427 reviews

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3.6

All reviews

(427)

5,693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wesley was great

Wesley was great! he was efficient, knew what he was talking about, showcased his experience and knowledge. Thank you, from Luke

July 7, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Abbie,

We appreciate you taking the time to share your positive experience.

We're glad you found Wesley to be helpful and knowledgeable.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service. Very friendly. Great car purchased. Happy

June 29, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Rox,

Thank you for your kind words.

We're thrilled to hear you had a positive experience.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

No gimmicks.

They did the work very quickly and their service was second to none. Would highly recommend.

June 27, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Anthony,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Well looked after from time of booking…

Well looked after from time of booking I was kept in the loop as to what was happening. The only reason gave 4 was this is the first time I have used them and had nothing to compare with

June 20, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Kenneth,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Staff very helpful

The staff was very helpful and very knowledgeable about the cars that I was interested in purchasing help contact other dealers around the country so I would get the car that I wanted in the end will whippe was very understanding and patient with me until I choose the car that fitted me best

June 20, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Jason,

A huge thanks for taking the time to rate your recent experience with us.

Will and the management team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Wesley was great

Wesley was great, from start of purcha
se right to the end, just like TRUSTPILOT 5 STARS, ***** EXCELLENT SERVICE.

Regards
Al Turner
PK22HZR

June 6, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Al,

Thank you for reviewing us!

Wesley will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Would recommend

June 4, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Rhys,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Lovely straight forward experience

Lovely straight forward experience. Jules was very helpful and covered everything with me. Was a very speedy process for getting my new car. Very happy

June 15, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello,

Thank you for your positive review.

Jules and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brought a used car from Evans Halshaw…

Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying process hassle free.Will was very accommodating and made sure all my needs where met with my new vehicle, to part exchanging my old one, no pushy sales, everything explained, great customer service.I definitely recommend Will along with Evan’s Halshaw.

June 7, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi,

Thank you for leaving us a 5-star review for Will and for sharing your experience!

I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

Thanks so much again for the review and recommendation.

We look forward to seeing you again soon!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Used car sales

Recently purchased my first car here, had plenty of time to look around by ourselves. The customer service received from Tyler made the whole experience go smoothly.

June 2, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Imogen,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Tyler.

We hope that you'll consider us again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My mum bought a car they are very…

My mum bought a car they are very friendly and great customer service they leave you alone and don’t pounce on you. She found the car she liked and Wesley was so great and nice nothing was to much trouble for him. He had so much patience as she was sorting out her insurance. Would definitely recommend him and Evan’s halshaw ford newport road

June 5, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Louise,

Thank you for this wonderful review. Knowing you and your mum feel this way about the experience makes us all very proud. Wesley really enjoyed looking after you and we are so pleased you were happy with the service you received, throughout the purchase.

We hope your mum is enjoying every moment in her new vehicle, and we hope we have the pleasure of looking after you for many years to come!

Thank you for your recommendation,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Purchased a car for my son and then a week later myself

Purchased a car for my son - we were looked after and nothing was too much trouble - I cannot recommend Jules and the team enough. Jules listened to what we wanted and pointed us to the car he thought was suitable and it was perfect - the service was that good the following week I went back and purchased a car for myself - if you are thinking of buying a car don’t hesitate to contact Jules

April 13, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello Sarah,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Jules.

Enjoy your day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Why bother calling someone who doesn't answer the telephone

do not answer telephone calls

May 13, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello,

I am sorry to hear that you are struggling to get through to our Ford dealership in Cardiff.

Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Relaxed Car Buying Environment. Excellent Service! Great Product!,

We arranged a test drive online, securing the car with a £200 deposit. This process was easy.

When we arrived at Evans Halshaw Cardiff we were greeted by Will, a friendly & very approachable Car Sales Executive.

We chatted. Will explained the test drive process and I signed a few forms. I then took the test drive with my family. (I.e., no car sales person in the car during the test drive). I appreciated this act of trust.

Will Whippe made the car buying process simple. No high pressure sales. The whole experience was both informative and relaxed. Will really does know his stuff.

We had the opportunity to buy a warranty, service package, tyre package, upholstery package, etc. However, there was no pushy sales tactics. There is free car breakdown and accident recovery included with the warranty package.

Great service! Great Product!

We will return again.

Thank you, Will Whippe.

May 13, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello Antony,

Thank you very much for leaving us a review.

Customer feedback is extremely important to us.

We are pleased to hear that you were happy with the level of service that you received from Will.

We hope to see you again soon.
Evans Halshaw Customer Services

Rated 4 out of 5 stars

everything was clear regarding…

everything was clear regarding purchasing the car

May 21, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello Hirani,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Will was brilliant efficient and very…

Will was brilliant efficient and very helpful I'd definitely recommend him.

May 17, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Trevor,

Thank you for your kind review.

We’re so happy to hear that Will gave you a 5* experience! We will ensure that your lovely feedback is shared with them, as they’ll really appreciate it.

Thank you for your recommendation and we look forward to seeing you again!

Have a lovely day,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Warranty repair

Quick efficient service and helpful staff

May 2, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Gordon,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful and efficient salesman

Very helpful and efficient salesman. Couldn't fault Wesley who organised the purchase and part ex. Would definitely recommend Evans Halshaw.

May 12, 2024
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi,

Thanks for leaving such a wonderful review. Wesley will be delighted to hear this.

Have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Fab service

We bought our car from Evans Halshaw Cardiff. What a fab experience we had. Jules the sales rep was outstanding. There was a few little issues with the car nothing major just a few scratch’s and scuffs etc. but he made sure that these were sorted for us for when we picked up the car. He also guardx the car for us free of charge. We definitely recommend Evans Halshaw Cardiff for their customer service, they knocks spots off their sister company in Merthyr Tydfil. The staff there need more training on what good customer service is like.
Well Done Jules and Evans Halshaw Cardiff !

April 19, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hello Linnette,

Thank you so much for your kind words!

We are so happy to hear that Jules was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Super happy with my experience

What made my experience great was the amazing customer service we received from Tyler Evans. He was super patient, kind and allowed us review cars at our own pace plus freely test drive. I didn’t feel pressured or anything bad. Super happy with my experience.

May 8, 2024
Unprompted review
Evans Halshaw - Ford Cardiff logo

Reply from Evans Halshaw - Ford Cardiff

Hi Samiha,

Thank you very much for taking the time to leave us this positive review!

Tyler's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

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