Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
Company replied
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Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... See more
Company replied
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... See more
Company replied
Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... See more
Company replied
Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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Every Day Low Prices
505 Newport Road, CF23 9UE, Cardiff, United Kingdom
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Wesley was great! he was efficient, knew what he was talking about, showcased his experience and knowledge. Thank you, from Luke

Reply from Evans Halshaw - Ford Cardiff
Great customer service. Very friendly. Great car purchased. Happy

Reply from Evans Halshaw - Ford Cardiff
They did the work very quickly and their service was second to none. Would highly recommend.

Reply from Evans Halshaw - Ford Cardiff
Well looked after from time of booking I was kept in the loop as to what was happening. The only reason gave 4 was this is the first time I have used them and had nothing to compare with

Reply from Evans Halshaw - Ford Cardiff
The staff was very helpful and very knowledgeable about the cars that I was interested in purchasing help contact other dealers around the country so I would get the car that I wanted in the end will whippe was very understanding and patient with me until I choose the car that fitted me best

Reply from Evans Halshaw - Ford Cardiff
Wesley was great, from start of purcha
se right to the end, just like TRUSTPILOT 5 STARS, ***** EXCELLENT SERVICE.
Regards
Al Turner
PK22HZR

Reply from Evans Halshaw - Ford Cardiff

Reply from Evans Halshaw - Ford Cardiff
Lovely straight forward experience. Jules was very helpful and covered everything with me. Was a very speedy process for getting my new car. Very happy

Reply from Evans Halshaw - Ford Cardiff
Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying process hassle free.Will was very accommodating and made sure all my needs where met with my new vehicle, to part exchanging my old one, no pushy sales, everything explained, great customer service.I definitely recommend Will along with Evan’s Halshaw.

Reply from Evans Halshaw - Ford Cardiff
Recently purchased my first car here, had plenty of time to look around by ourselves. The customer service received from Tyler made the whole experience go smoothly.

Reply from Evans Halshaw - Ford Cardiff
My mum bought a car they are very friendly and great customer service they leave you alone and don’t pounce on you. She found the car she liked and Wesley was so great and nice nothing was to much trouble for him. He had so much patience as she was sorting out her insurance. Would definitely recommend him and Evan’s halshaw ford newport road

Reply from Evans Halshaw - Ford Cardiff
Purchased a car for my son - we were looked after and nothing was too much trouble - I cannot recommend Jules and the team enough. Jules listened to what we wanted and pointed us to the car he thought was suitable and it was perfect - the service was that good the following week I went back and purchased a car for myself - if you are thinking of buying a car don’t hesitate to contact Jules

Reply from Evans Halshaw - Ford Cardiff
do not answer telephone calls

Reply from Evans Halshaw - Ford Cardiff
We arranged a test drive online, securing the car with a £200 deposit. This process was easy.
When we arrived at Evans Halshaw Cardiff we were greeted by Will, a friendly & very approachable Car Sales Executive.
We chatted. Will explained the test drive process and I signed a few forms. I then took the test drive with my family. (I.e., no car sales person in the car during the test drive). I appreciated this act of trust.
Will Whippe made the car buying process simple. No high pressure sales. The whole experience was both informative and relaxed. Will really does know his stuff.
We had the opportunity to buy a warranty, service package, tyre package, upholstery package, etc. However, there was no pushy sales tactics. There is free car breakdown and accident recovery included with the warranty package.
Great service! Great Product!
We will return again.
Thank you, Will Whippe.

Reply from Evans Halshaw - Ford Cardiff

Reply from Evans Halshaw - Ford Cardiff
Will was brilliant efficient and very helpful I'd definitely recommend him.

Reply from Evans Halshaw - Ford Cardiff

Reply from Evans Halshaw - Ford Cardiff
Very helpful and efficient salesman. Couldn't fault Wesley who organised the purchase and part ex. Would definitely recommend Evans Halshaw.

Reply from Evans Halshaw - Ford Cardiff
We bought our car from Evans Halshaw Cardiff. What a fab experience we had. Jules the sales rep was outstanding. There was a few little issues with the car nothing major just a few scratch’s and scuffs etc. but he made sure that these were sorted for us for when we picked up the car. He also guardx the car for us free of charge. We definitely recommend Evans Halshaw Cardiff for their customer service, they knocks spots off their sister company in Merthyr Tydfil. The staff there need more training on what good customer service is like.
Well Done Jules and Evans Halshaw Cardiff !

Reply from Evans Halshaw - Ford Cardiff
What made my experience great was the amazing customer service we received from Tyler Evans. He was super patient, kind and allowed us review cars at our own pace plus freely test drive. I didn’t feel pressured or anything bad. Super happy with my experience.

Reply from Evans Halshaw - Ford Cardiff
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