Evans Halshaw - Ford Chester Reviews 

Wonderful staff, very friendly and helpful.
I’ve dealt with Evans Halshaw Chester many times and they have always been excellent. Service department were very helpful on my last visit, Cara was fantastic. A very smart dealership too!
thank you 😎🚙

Absolutely appalling service, husband bought a very expensive car which was sold with a three year warranty, very quick to take his money....not as quick to deal with issues relating to the car, even during the three year warranty period. He has been without a car for nine months, yet still paying for it.
No response from any one with regards to rectifying this situation and managers seem to never be available, wonder if this is due to them being too busy dealing with other complaints.
Would suggest avoiding at all costs.

They are very helpful and accommodating to get their sale, then it goes downhill. I was sold a land rover for over £20,000, with a 3 year warranty. The car breaks down within the warranty period, I was assured the breakdown would be covered. 9 months later, I am still paying for the car, and the dealership/staff ignore official complaints, dont respond when pressed, won't fix the car because it's not 'cost effective' for them. I still have 2 years of finance to pay, and have to borrow family cars and use public transport to get to work. Still not resolved

Great location. Friendly staff especially Phill. He was patient and was not pressuring us at all. He made the process very easy and provided excellent service. I am very happy with my car.

So many things but they are all about people not doing the job they receive a salary for. Paperwork missing , no explanations of problems. Car is in the garage, people note problems but have to take car back in another time. Conversations had but not noted or passed on whether spoken face to face , phoned or messaged. Even when I explain to some staff they inform me my car should have this/that but it doesn't which baffles them. Others just don't care . Worst experience of a car purchase I have ever had . Maybe my expectations were too high . A main dealer I thought would of exceeded them possibly. Sadly nowhere near.

I dealt with Phil from Evans Halshaw Chester. Phil was very friendly and approachable, full of knowledge regarding the car I was looking at. I provided Phil with what I was looking for with the car and my budget, within minutes I was given multiple options at a very reasonable price, within budget. Phil made completion of the purchase/finance stress free and guided me through the whole process. I am extremely happy with my new car, can’t recommend Evans Halshaw enough, all staff were extremely friendly and helpful. Thank you very much Phil 😊

recently bought a car from Evans Halshaw Chester with the help of phill, phill was brilliant from start to finish—really helpful, knowledgeable, and made the whole process of buying my car feel easy . nothing too much trouble. A genuinely great experience, and I’ll definitely be back in the future. Highly recommend!

Phil made buying our new car so easy and stress free. He couldn’t do more to help and we drove away the sand day in our new car. Would recommend Phil at Evans Halshaw if you are thinking of purchasing a new car. Fantastic service 😀

Booked my car for vehicle check, full servicing & MOT. The car showed a warning light for some hours and later disappeared just a day before. I informed the guy at the front desk about it when I went to dropped the car. I told him I should be contacted after the checks so we can discuss repairs before MOT. Further telling him the car has been well maintained with 100% MOT history and no advisories, so I don’t want it to fail. I emphasised on contacting me to discuss repairs before doing the MOT. We agreed that I will be contacted if they find anything during the check. However, no one contacted me, seems they intentionally carried out the MOT so it could fail when clearly the vehicle check report shows “investigation required” on the part that made it fail. Then I was called afterwards, given an outrageous bill for repairs and was told because it has failed MOT I will have to repair and retest with them or if I want to take it to another garage, I will be given a form to sign that I chose to take the car away from them even when it had failed MOT as I shouldn’t be driving it. I had no choice but to get it repaired with them. In all, I regret my decision of visiting Evans Halshaw… never again

I recently bought a car at Chester Evans Halshaw and was very good experience dealing with the staff, especially Andrew Shepherd, he was very helpful and made all the process easier.
Recommended

I don't know what the service entailed what was included in it my mum has a service plan with her car every time she goes to her garage they wash and hoover the car I would say they have only ever washed my car twice I've been going there for ten years I've renewed my service plan each time

Thank you phil for your excellent service, customer care was out standing, from start to finish stess free phil done everything. Fantastic car.
Thanks phil

Excellent service from Evans Halshaw, Chester.
Max was superb, full of enthusiasm but not to the detriment of the customer.
One of the best Salesmen I have dealt with in my many years of buying a car.
I will certainly consider going back to Max for my next purchase.

Dominic & Ian @ Chester Ford made my day by fixing a problem that no one else would help with! Thanks to their excellent customer focused service - Problem solved!! Thank you both very much :)

My Ford Kuga Diesel Estate 1.5 EcoBlue was checked into Evans Halshaw, Chester (EHC), following problems associated with a loss of power and messages related to the Diesel Particulate Filter (DPF). I had hoped this would be covered under the warranty I purchased when I bought the vehicle as the car has only done 46,457 miles.
I was informed that EHC were awaiting a decision from Ford with regard to warranty. This is a lie. The warranty I had purchased was through Pendragon a product sold by EHC.
The work completed was a replaced intercooler pipe and a completed DPF regen. With parts, labour and VAT the total bill was £454.36.
My dissatisfaction with EHC led me to cancel my Service Plan with them as I was unhappy with their lack of honesty, empathy and care. Sadly the story does not end there.
Six miles after driving away from the garage the engine management warning light came on. I tried to contact EHC, but the Service Desk is poor at answering the phone. In desperation, I called the New Car Sales line and hey presto it was answered within 4 rings. I expressed what had happened to the person who answered the phone and he assured me that he would relay a message to the Service Team and that they would call me back. He even commented that the situation I found myself in was “not ideal”. The following day arrived, still no call back. I visited EHC online chat portal and explained the situation. Once again I was informed that the Service Team would be contacted and that I should expect a call back. From when the engine management light appeared after leaving the garage on Thursday May 28th 2026 to writing this message on Monday June 1st EHC has failed to contact me.
I have many words and phrases that could describe EHC in this instance I will go with the following:
Disappointing, underwhelming and uncaring.

Picked up my car today+have been Very pleased with the service from start to finish
Phil has been very helpful throughout my purchase+ I would recommend Evans halshaw Chester

Andrew Shepherd was excellent, absolutely outstanding, offering a very warm welcome, the best customer experience, so professional and really knowledgeable, taking time to actively listen to understand my needs and then matching my needs to a number of suitable vehicles available to view. I felt like Andrew was genuinely interested in assisting me to find the perfect car. Excellent communication and high end technical skills, highlighting a number of vehicle options. I'll be back with my Dad, who is part financing this car, because that's exactly where we are with the economy right now. Andrew, thank you so much for your assistance, your passion and knowledge was outstanding.

Great customer service and sales execs! Nam was great to deal with!

Just picked up my new used car from Evans Halshaw Chester and I couldn't be happier. Not only do I love the car, but the whole experience was simple and straight forward. Phill Holding handled everything for me and made the whole experience stress-free and easy. Would highly recommend.

I recently bought a car from Evans Halshaw Chester with the help of Max, and I honestly couldn’t be happier with the service. Max was brilliant from start to finish—really helpful, knowledgeable, and made the whole process of buying my new car feel easy and stress-free. Everything was explained clearly, and I felt well informed throughout. A genuinely great experience, and I’ll definitely be back in the future. Highly recommend!