Evans Halshaw - Ford Chester Reviews 

Phil made buying our new car so easy and stress free. He couldn’t do more to help and we drove away the sand day in our new car. Would recommend Phil at Evans Halshaw if you are thinking of purchasing a new car. Fantastic service 😀

Booked my car for vehicle check, full servicing & MOT. The car showed a warning light for some hours and later disappeared just a day before. I informed the guy at the front desk about it when I went to dropped the car. I told him I should be contacted after the checks so we can discuss repairs before MOT. Further telling him the car has been well maintained with 100% MOT history and no advisories, so I don’t want it to fail. I emphasised on contacting me to discuss repairs before doing the MOT. We agreed that I will be contacted if they find anything during the check. However, no one contacted me, seems they intentionally carried out the MOT so it could fail when clearly the vehicle check report shows “investigation required” on the part that made it fail. Then I was called afterwards, given an outrageous bill for repairs and was told because it has failed MOT I will have to repair and retest with them or if I want to take it to another garage, I will be given a form to sign that I chose to take the car away from them even when it had failed MOT as I shouldn’t be driving it. I had no choice but to get it repaired with them. In all, I regret my decision of visiting Evans Halshaw… never again

I recently bought a car at Chester Evans Halshaw and was very good experience dealing with the staff, especially Andrew Shepherd, he was very helpful and made all the process easier.
Recommended

I don't know what the service entailed what was included in it my mum has a service plan with her car every time she goes to her garage they wash and hoover the car I would say they have only ever washed my car twice I've been going there for ten years I've renewed my service plan each time

Thank you phil for your excellent service, customer care was out standing, from start to finish stess free phil done everything. Fantastic car.
Thanks phil

Excellent service from Evans Halshaw, Chester.
Max was superb, full of enthusiasm but not to the detriment of the customer.
One of the best Salesmen I have dealt with in my many years of buying a car.
I will certainly consider going back to Max for my next purchase.

Dominic & Ian @ Chester Ford made my day by fixing a problem that no one else would help with! Thanks to their excellent customer focused service - Problem solved!! Thank you both very much :)

My Ford Kuga Diesel Estate 1.5 EcoBlue was checked into Evans Halshaw, Chester (EHC), following problems associated with a loss of power and messages related to the Diesel Particulate Filter (DPF). I had hoped this would be covered under the warranty I purchased when I bought the vehicle as the car has only done 46,457 miles.
I was informed that EHC were awaiting a decision from Ford with regard to warranty. This is a lie. The warranty I had purchased was through Pendragon a product sold by EHC.
The work completed was a replaced intercooler pipe and a completed DPF regen. With parts, labour and VAT the total bill was £454.36.
My dissatisfaction with EHC led me to cancel my Service Plan with them as I was unhappy with their lack of honesty, empathy and care. Sadly the story does not end there.
Six miles after driving away from the garage the engine management warning light came on. I tried to contact EHC, but the Service Desk is poor at answering the phone. In desperation, I called the New Car Sales line and hey presto it was answered within 4 rings. I expressed what had happened to the person who answered the phone and he assured me that he would relay a message to the Service Team and that they would call me back. He even commented that the situation I found myself in was “not ideal”. The following day arrived, still no call back. I visited EHC online chat portal and explained the situation. Once again I was informed that the Service Team would be contacted and that I should expect a call back. From when the engine management light appeared after leaving the garage on Thursday May 28th 2026 to writing this message on Monday June 1st EHC has failed to contact me.
I have many words and phrases that could describe EHC in this instance I will go with the following:
Disappointing, underwhelming and uncaring.

Picked up my car today+have been Very pleased with the service from start to finish
Phil has been very helpful throughout my purchase+ I would recommend Evans halshaw Chester

Andrew Shepherd was excellent, absolutely outstanding, offering a very warm welcome, the best customer experience, so professional and really knowledgeable, taking time to actively listen to understand my needs and then matching my needs to a number of suitable vehicles available to view. I felt like Andrew was genuinely interested in assisting me to find the perfect car. Excellent communication and high end technical skills, highlighting a number of vehicle options. I'll be back with my Dad, who is part financing this car, because that's exactly where we are with the economy right now. Andrew, thank you so much for your assistance, your passion and knowledge was outstanding.

Great customer service and sales execs! Nam was great to deal with!

Just picked up my new used car from Evans Halshaw Chester and I couldn't be happier. Not only do I love the car, but the whole experience was simple and straight forward. Phill Holding handled everything for me and made the whole experience stress-free and easy. Would highly recommend.

I recently bought a car from Evans Halshaw Chester with the help of Max, and I honestly couldn’t be happier with the service. Max was brilliant from start to finish—really helpful, knowledgeable, and made the whole process of buying my new car feel easy and stress-free. Everything was explained clearly, and I felt well informed throughout. A genuinely great experience, and I’ll definitely be back in the future. Highly recommend!

Very efficient service received from Phil Holding. Explained all steps taken to process car purchase and he made sure car was prepared to a very high standard before purchase.

My 'walk in customer' experience of viewing, testing and subsequently coming to a part-ex deal agreement on a dealer approved used BMW from Evans Halshaw in Chester has been very good. Sales representative Max has been excellent throughout all of my three visits leading to the sale. I found him very polite and easy to converse frankly with. He was also very patient and helpful when I had a delay with insurance procurement.

Went into the Chester branch to part exchange my car. We were greeted by Max who asked how he could help. He was a good listener and recommended some appropriate cars. At no time was he pushy and answered all our questions.
Once we were happy with the car he then took his time to talk us through the process and any add ons we were interested in again without being pushy. We felt comfortable and well supported with Max as he knew what he was talking about and could help with any issues or uncertainties we had. All in all an excellent experience

Called in to check out one car. Took a test drive and arranged purchase and trade in within an hour. Max was very professional and helpful dealing with this process. Collected the car the following day.

Great communication by Max Powell and very thorough throughout the purchase of my car

Recently purchased a car from EH. This is not a process I enjoy. However, Max, was helpful, courteous, professional and friendly. He made the whole process stress free. Would go there again.

We bought a used Mazda CX3 from Phill at Evans Halshaw Ford Cheshire. Phill was very helpful, knowledgable and efficient. Everything that we had asked to be done to prepare the car before collection had been done when we arrived for our appointment.