Evans Halshaw - Ford Chester Reviews 

Car collected and returned in good time, even given a clean

Several unexpected issues were found with the vehicle during the appointment, and the techncicians worked together to sort them out on the same day. I cannot thank the team enough for this, and I especially appreciated the customer service contact throughout.

I would never use Evans Halshaw again following my experience at the Chester branch. After being sold a defect new vehicle, the new car sales team lacked knowledge and urgency in resolving my concerns.

The customer relations department is yet to reply to my requests after 3 months at time of review. It is no surprise that the branch has such poor customer services.

After 8 weeks of chasing Evans Halshaw Chester, the vehicle manufacturer thankfully terminated my contract a provided a full refund, allowing me to find a dealership that valued their customers.

Excellent staff and service.

Fast and efficient service. Kept up to date with everything. Would highly recommend.

Fantastic service

Awful experience. Bought a car in August 2024 and was sold a faulty car. Made to pay for a hire car?! £30 a day while they fixed it. Tried to contact head office multiple times with no success.

Good overall service but not up to date with offers. There was an offer of £500 more for a PX with no T&C’s, only when we questioned this did they say it only come with conditions which didn’t apply to my vehicle. Very disappointed !!

Very poor customer service would not recommend. Phil in sales was initially great. On taking the car for a test drive tyre warning light came on dash. Reassured by Phil problem would be sorted. A week after having the car wing mirrors did not move inwards on central locking and tyre warning light reappeared. Have made contact with Chester who failed to return calls on several occasions and then advised as Wrexham was my closest branch they may be able to help. Car was taken to Wrexham, problems not resolved. Further calls made to Chester, Phil has now passed the problem to Ahmed the manager,after 3 months car was seen in Chester, wing mirrors partially fixed, advised by Cara in services the tyre was damaged and that was why warning light came on. 3 weeks later still waiting for authorisation from Ahmed for this problem to be resolved. In the meantime tyre loses pressure and needs air before every journey! Not a happy customer and will not be recommending them. Ahmed even had the cheek to blame my mum for phoning the garage and requesting that I take the car to Wrexham, when my mum is estranged and would not know that I have even changed my car! Very poor service and no sign of improving either. Would give 0 stars only that isn’t an option.

I took in my vehicle to Evans Halshaw, as the right rear brake light has failed. This was replaced within 20 minutes. I would like to thank Isobel Jones, Cara Maxwell, and the Team at Evans Halshaw Chester for such excellent service and a rapid response.

Reception staff very friendly and helpful, nice cup of coffee whilst waiting, car service carried out to a good standard and on time. Will definitely use again

Great work , done on time, even cleaned the car. Customer service was on point as always. Highly recommend.

A trusted company to look after your vehicle

Great experience with Jamie at Chester, thanks!

Service and staff response is good but the Parts replacement labor cost is quite high.

Selling my car to Evans halshaw was really straightforward. Jamie was excellent, really friendly and professional. The whole process was easy and I got fair a price for my car, the money was in my account by the end of the day. I can't recommend them enough.

Great service, updated frequently and finished quicker than expected.

Good communication great service

Loyalty doesnt pay
Bought a car from Chester Sealand Road 2015
Had it serviced every year since
Last service (2024) it was returned with a faulty Dashcam which I Had to arrange fix of
Also a ridiculous part ex offer offered given full service history
Work also suggested for 10 year anniversary. Wanted a quote It has always been a lottery getting Through to Chester service so sent a polite e-mail up - no response, same as when have sent e-mail up before.
Called 01244 389500 option 3 cut off 4 times
Called 01244 389500 option 1 Matt who said he was new car sales I said I know but service not answering phone or e-mailes and we would be looking to change next year. Suddenly he offered to help and tried putting me through but had given up with EH by then - hopeless service - used to be so good
Strangely 01244 389500 rand me but cut off after 1 second - Don’t deserve customers

Awful experience. We bought our car with Evans Halswhaw in January 2023. We decided to leave the UK on August 24. When we wanted to sell our car to an online retailer, we were told that the mileage in previous years did not match, suggesting that it had been manipulated by whoever sold it to us. In that condition, nobody would buy our car.

We got in touch with Evans Halshaw and they made things extremely difficult for us. They did not want to assume any responsibility and told us to contact the DVLA. Only after insisting many times (with only 3 days to leave the country), they accepted to buy our car back We got less money than from the online buyers. We did not receive any compensation nor an explanation or an apology, beyond saying that 'it must have been a typo'.

To add salt to the injury, they took a week to transfer us the money. And when we were out of the UK, we had to write a letter to the DVLA to let them know of the change of ownership, wasting more of our time.