Evans Halshaw - Ford Chester Reviews 

599
TrustScore 4.5 out of 5

4.3

Sovereign Way, CH1 4QJ Chester, GB


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Rated 5 out of 5 stars

We decided to sell our car to Evans Halshaw.. I can honestly say the whole experience from start to finish was effortless.. we made an appointment online with an indicative figure. We were met by Jam... See more

Company replied

Rated 5 out of 5 stars

Rachel was super in the way she looked after us. She sent us possible vehicles she could get in for us. Knowledgeable about the car we ended up buying. Helped as consider different specs without being... See more

Company replied

Rated 5 out of 5 stars

Amazing support and communication from the team at Evans Halshaw. My personal experience purchasing a new car last week was an experience that could be stressful but wasn’t and that’s thanks to the te... See more

Company replied

Rated 1 out of 5 stars

Absolutely appalling service, husband bought a very expensive car which was sold with a three year warranty, very quick to take his money....not as quick to deal with issues relating to the car, eve... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

599 reviews

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4.3

All reviews

(599)

5,793 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie was brilliant from start to…

Jamie was brilliant from start to finish! Really friendly, professional and gave great service!
Thank you for all your help! Wouldn't sell my car anywhere else, such an easy process and good pricing.

November 21, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi,

Thank you for your kind words about Jamie and the 5-star rating!

We are delighted to hear that you had a positive experience and that you are happy with the service provided.

We appreciate your feedback and are proud of the service provided by our team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Great service, very professional.
Hassle free sale

November 18, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Ali,

Thank you for your kind words.

We appreciate your feedback and are glad you had a positive experience.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I sold my car on Wednesday with Jamie…

I sold my car on Wednesday with Jamie Crawford.

He was lovely, very professional.

Nice and easy process.

November 13, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Sam,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The service was great by Jamie…

The service was great by Jamie Crawford. Very personal and professional. I needed a little more for my car and Jamie made sure that I was happy with the price. Would recommend to anyone. Thanks for a great experience.

November 6, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Mr Pheasey,

Thank you for your kind review.

We are delighted to hear that you had a positive experience and that you are happy with your purchase.

We appreciate you recognising the exceptional service provided.

Evans Halshaw Customer Services

Rated 1 out of 5 stars

Had my MOT booked in for weeks

Had my MOT booked in for weeks, which was meant to be this Saturday morning coming, when I booked my appointment ages ago, I asked if they accepted the RAC vouchers to which they replied yes. Had a phone call today from a girl stating they didn’t have a technician to complete the MOT this Saturday and they also don’t accept the RAC vouchers any more so I cancelled this appointment a little disappointed that they have left it such short notice to cancel the appointment. However, when I went back onto the RAC link to find another place to book for this weekend it came up with quotes and Evan’s Halshaw Chester being at the top of the list again, so I ignored that one and went to the next one on the list and booked with someone else, funny thing is, someone from Evan’s halshaw rang me 10mins later and offered me an appointment as they saw I had found them on the RAC link, so I stated on the phone that it’s funny as I’ve literally just had someone ring me from there to cancel my appointment for this weekend and that you don’t take the vouchers anymore…. the girl was very embarrassed on the phone and cut me off the line. Not good customer service at all! At least I’m booked in with someone else now at short notice

November 7, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hello Nicola,

We understand your frustration with the recent changes to our services and the short notice given for the cancellation.

We strive to provide excellent customer service and apologise for the inconvenience this caused.

We appreciate your feedback and will use it to improve our communication and processes in the future.

Evans Halshaw Customer Services

Rated 3 out of 5 stars

I feel that the whole process could…

I feel that the whole process could have been a lot more streamlined,and would think twice now about buying a car on line as after sales when I live 300 miles away from the selling branch is challenging.

October 24, 2024
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Brian,

We understand your frustration with the process and the challenges you've faced with after-sales support given your distance from the branch.

We appreciate you sharing your experience and will take your feedback into consideration as we strive to improve our services.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Professional and courteous

Professional and courteous. Kept me updated. Car ready bang on to
Time as they promised

November 1, 2024
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Nina,

We appreciate your kind words and are glad to hear you had a positive experience.

We strive to provide excellent service and appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jamie Crawford has helped me to sell my…

Jamie Crawford has helped me to sell my car with smooth processing and detailed explanation and expertise.
I can say I have had a great positive experience.

October 30, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Mark,

We appreciate your kind words about Jamie's assistance.

We strive to provide excellent customer service and are pleased to know we met your expectations.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Just very professional

Just very professional

October 26, 2024
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi William,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jamie handled the purchase of our late…

Jamie handled the purchase of our late Dad’s car with sensitivity, compassion and professionalism. Thank you for your patience with us.

October 22, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi,

We're so glad to hear that you had a positive experience.

We appreciate your kind words about Jamie's handling of the situation.
Evans Halshaw Customer Services

Rated 3 out of 5 stars

Ford focus

Boot lock also advised to have air con and break fluid done

October 18, 2024
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Paul,

We appreciate you taking the time to share your experience.

We're always looking for ways to improve our services.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had a fantastic experience with Evans…

Had a fantastic experience with Evans Halshaw Chester and Andrew Shepherd, who helped me find a car in excellent condition. Although this review is a little late (I purchased my car nearly 5 months ago), it has been running perfectly so far. I’m extremely happy with my purchase. Thank you, Andrew, for your excellent support—it’s much appreciated!

June 10, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hello Dani,

We're thrilled to hear about your positive experience with Andrew at Ford Chester.

It's wonderful to know you're happy with your purchase and that your car is running smoothly.

We appreciate your kind words and feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Jamie Crawford

Jamie Crawford, head of sell your car was an absolute pleasure to deal with. Superb service with zero fuss and bother. No hard sell, very efficient yet clear in his explanation of the process. Would thoroughly recommend.

October 17, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hello Stephen,

Thank you for your kind words.

We're thrilled to hear about your positive experience.

We appreciate you recognising Jamie's exceptional service.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Liars from start to finish

unscrupulous liars who take advantage of disability issues in order to secure a sale, no integrity or honesty, avoid at all cost.

April 15, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Joseph,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Awesome service!

I had a great & friendly service with Phill & Simon. I fell in love with a car & there was some issues that I wasn’t happy with, but with Phill he was so helpful, understanding & resolved it all which made me very happy & loved the car even more! It was well worth the journey! (5 hours away). The communication via email was fantastic & very much appreciated with prompt replies considering that I am hearing impaired. I would recommend this Chester garage with their friendly, helpful service. Many thanks to Phill & Simon.

September 25, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Melissa,

Thank you for your kind review. We are delighted to hear that you had a positive experience with Phil and Simon.

We appreciate your feedback about the helpful and understanding service you received.

We are glad that you were happy with the resolution and that you love your new car.

We look forward to welcoming you back in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

recently need to change my car and…

recently need to change my car and after a phone call to phill arrived that afternoon to sort a deal out which put my mind at ease and got me the car i wanted .

a week later I've picked it up and am really pleased with the outcome

many thanks to phill and would recommend him to all

October 7, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Phil,

We are thrilled to hear about your positive experience.

It's wonderful to know that you were able to find the car you wanted and that you are pleased with the outcome.

We appreciate you taking the time to share your feedback about Phil.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Was kept up to date with everything to…

Was kept up to date with everything to do with car, friendly staff, great service.

October 11, 2024
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi John,

Thank you for your kind words!

We appreciate you taking the time to share your positive experience.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Don't use

Don't use, awful customer service,I bought a car pendingva test drive. As I was on my way literally 5minsxaway I got a call to say that'd sold the car. I'd arranged with Chelsea to buy it after days of unnecessary negotiation over the value of my car. Unbelievable I feel they owe me fuel money for my wasted journey to BUY THE CAR,.....

October 9, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi,

We understand your frustration and apologise for the inconvenience caused.

We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.

We will investigate this matter further to understand what happened and ensure that similar situations are avoided in the future.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Sold my car to Evans Halshaw at Chester…

Sold my car to Evans Halshaw at Chester what a easy and fantastic service from my online valuation to booking my appointment easy and simple was contact by Jamie Crawford head of sell your car Chester who met us on the day checked car over and delta with all the paper work in a very professional and seamless manner even honoured the online price could not ask for anymore honestly if you thinking of selling your car give these guys a call you won’t be disappointed the only down side was there is no direct line to Jamie and on a couple of occasions could not get anyone to answer the phone come on guys let’s get Jamie a direct line or at least some were you can leave a message for a call back apart from this keep up the good work and Jamie is a real credit to your organisation from a very HAPPY customer..

September 27, 2024
Unprompted review
Evans Halshaw - Ford Chester logo

Reply from Evans Halshaw - Ford Chester

Hi Mr Campbell,

Thank you for your kind words and for taking the time to share your experience.

We're thrilled to hear that you had a positive experience selling your car to us.

We appreciate your feedback regarding the ease of the process and the excellent service you received from Jamie.

We are committed to providing our customers with a seamless and enjoyable experience, and it's wonderful to know that we achieved that for you.

Evans Halshaw Customer Services

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