Evans Halshaw - Ford Coatbridge Reviews 

If I could have given a minus I would have. But need to give one star 2 share review.
Worst experience ever in a car showroom in my 59yrs of living on this earth.
Before entering showroom one of the salesmen asked us if paying by cash or finance. As soon as we said cash we were left to carry on ourselves.
We found a car we liked and were told our car too old for part exchange and would only be offered auction value which was a complete insult.
We declined their ridiculous offer and decided to sell our car ourselves which we did for 4 times their offer.
We then reserved car for an 11am app next day.
Arrived for app to be met with several blank expressions. No idea we had reserved car. After bout 20mins they agreed we had reserved car. Were told it needed a valeting and would take approximately 30 mins. We Said we would go for a coffee and return.
On return we were met by a salesman eating a packet of biscuits and another salesman with his feet on the desk and 2 other salesmen as well as a female all having a tea party at the desk behind us.
In total we waited 3 1/2 hours 4 our 30 min valet only to find previous owners I'd card in glove compartment and several asda bags in the boot. So no valeting was done on car but we were made to wait 3 1/2 hrs for it.
My husband put review on their own website that has never been published. I'm sure that speaks volumes.
If you want to buy a used car and don't care if ur treated like a nothing then this is the place for you. But if you feel u should be valued when your spending your hard earned cash then avoid this place like the plague.
Also there is a £99 OPTIONAL service offered on cars before you buy. But when it comes to buying your car that OPTIONAL price becomes a COMPULSORY ADMIN fee. I am looking into this as it's false advertising. We queried it and salesman said had to he paid before we could get car. Can't ever remember spending Just under £14,000 and being treated like I was an inconvenience.
EVANS HALSHAW YOU NEED SOME SERIOUS TRAINING DONE IN THIS SHOWROOM.

Horrendous experience from start to finish. Sold a car that had many issues. Didnt even make a mile away before a warning light came on. Over 6 months the car went back 3 times with some of the worst customer service I have ever experienced. Avoid Evans Halshaw at Coatbridge at all costs. From sales team to service absolutely incomptent. Jamie the sales manager understanding of issues and how it affects a customer is pathetic. The car was then rejected after engineer visit by the finance company and agreement made to return my deposit within 2 weeks after picking the car up. It took 3.5 weeks to get my money back leaving me losing work and stressed among the family as couldnt take on another car until money was returned. No apology, again no understanding of the anxiety this whole thing has caused and nothing in written document confirming refund or service level expectation in terms of how long the process would take. Jamie clearly from day one did not want to deal with me and my car. I ask you to take a mechanic with you to view the car as there pre-inspection service team at this branch are hopeless.

Lewis sold us a Hyundai e10 to my wife happy with the service would use the dealership again

Recommend Andrew, great help

Went to this dealership this afternoon. Very unhelpful, talked down to and literally spoken to like I was a idiot . Was hoping to sell my car , they didn't even look st the car, was told they don't buy cars over 8 years old , they don't buy cars with excess mileage . Was insulted by the offer they made on my car . They need to update there website with the info about buying your carc.
Completely awful and waste of time experience

Michael was great help and sorted everything that was needed in great time and efficiency. Also, Michael provided honest insight to help me form my decision on what to do/what to get.

Good customer service, no issues

From start to finish was smooth process and Andrew was very helpful

Came in last Saturday looking for a car, Lewis was nothing but helpful from start to finish so professional and polite nothing was a bother for him! Car was ordered and collected today! Thanks lewis

Came in for a look and spoke to one of the salesmen and he eas very helpful and he help me make up my mind he is a lovely young man and his serves was very helpful and he was very pleasant I would recommend the branch as a place to purchase your car

Absolute cowboys and liars soon as they received my cash absolutely no help or response lost my v5 refused to help this is going on a year still no further forward worst experience ever

Andrew was excellent, he provided great customer service and it was a quick turn around and a smooth transition with getting my new car. Would highly recommend.

Recommend Andrew, great customer service

Recommend Andy Guthrie

Great experience dealing with Andrew at Evan’s Galahad Coatbridge ford

I spoke with Chris about trying to get a deal over the line for a part exchange for my Audi Q8 take buy and Audi E-Tron. Chris worked hard-on the deal getting me a value for my car and spending time looking at finance options and trying to do the best he could. Unfortunately we couldn't reach a deal as a was offered a better deal direct with an Audi dealer for the E-Tron. Overall a very positive experience dealing with Chris. Thanks

My daughter purchased a car recently and once we got the car home we found out the drivers window was significantly damaged, the electric mirrors don't work and the key does not charge, even though we were told it charges when inserted in the key dock. We scheduled a time and date for the window to be repaired and not only did the operative not show, they did not inform us or contact us to inform us they were not able to honour the agreed appointment. Extremely poor service and as of today, has still to be resolved.

Reserved a car online, and then rang them up once the Dealership reopened. was told the car was available (Obviously) and was waiting to go into prep. I was Then told I would get a phone call back after a couple of hours. Recieved the phone call back 6 hours later, only to be told that the car had sold!? Weird situation. Wouldn't bother going through this dealership. If you go to another Evans Halshaw dealership and ask them to get the car for you, they will get it delivered to that dealership, so you don't have to deal with these clowns. What a waste of time!

I sit here in anticipation, waiting for there generic reply to this review. :) <<< I actually put this in my original Review.

Please draw your atention to there reply!

"We would always recommend reserving the vehicle to ensure this doesn't happen again in the future."

This was the first thing mentioned. The car was reserved. As it states in there terms and conditions. The reservation is not a deposit and therefore not a contract of sale. Meaning they can and in this case will, still sell the car. So the reservation process is a waste of time and pointless!

Thanks

I

Great experience with andrew, recommend to anyone buying a car.