Evans Halshaw - Ford Coatbridge Reviews 

This dealership is the definition of incompetence. From start to finish, the service was an absolute disgrace and beyond frustrating.
Communication? Non-existent. Organisation? Laughable. After trusting them with my vehicle, it was returned in a filthy state because their so-called “master tech” didn’t bother to use any floor or seat protection — instead working in dirty overalls and muddy boots. A complete lack of respect for other people’s property.

Worse still, not a single person responded to my concerns. I raised the issues and specifically asked for a service manager to call me. I waited. Nothing. No apology. No explanation. No accountability. Just complete disinterest and silence.

My van has been booked in here on three separate occasions. On two of those, I was promised a courtesy vehicle due to the work being covered under warranty. On both occasions, no courtesy van was available, and staff were completely clueless as to where it was — costing me time, money, and lost earnings.

The sheer lack of competence would almost be funny if it didn’t impact real people. The service advisor I dealt with couldn’t have cared less — he actually told me, “I can’t be bothered today, I just want to finish at 5,” as he walked me to my van. That pretty much sums up the culture here.

In the end, I had to go to another dealership to get the issue properly resolved — because no one at Evans Halshaw Ford Coatbridge knows what they’re doing, or worse, they simply don’t care.

If you value your time, money, and sanity, avoid this place. It’s full of uninterested, undertrained staff who will waste your day and leave you with a headache. I honestly don’t know how this branch is still allowed to operate under the Evans Halshaw name.

The service here is so far below acceptable standards that it deserves immediate attention from senior management. Ignoring customers is one thing — driving them away altogether is another.

Went to trade car , was offered £1300 , went to motorpoint got £3500 , would not go near this shower of robbers ,

Thanks to Andrew for the service in buying new car

Efficient and informative sales experience from Andrew.

Andrew was great to deal with. Recommend.

Dropped van off for service and minor at 08.30
Called at 13.30 for update and was told service were on lunch, they will call back at 14.00
No phone call came so called back at 15.45 to find my van was just going into workshop as they had been waiting on authorisation to carry out work. The booking was made through leading company so service automatically authorised at this point. Explained the repair could wait as it was vital I had my van back today, still no communication and not answering calls. Extra day van hire now required and a very important job now delayed as I need tools and equipment from my van which may result in the loss of large sale. Zero customer service

I travelled to pick a car up from Evans Halshaw. On completing all paperwork and driving away, I had a warning come up on the dashboard saying emergency gearbox error. The car then went into limp mode. I managed to get back to the garage and they gave me a courtesy car to get home in. I know these things happen and was glad of the courtesy car I was given. I decided to reject the car i bought and get a refund. They came and collected the courtesy car, However, nearly three weeks later I was still for a refund, I have finally got this, but I am still waiting for the finance company to be paid back, so I am.currently paying for installments for a car i don't have! I give this review a two star solely on the customer service of the manager giving me a courtesy car to get home.

Callum and Michael were very helpful and pleasant, nice and relaxing environment not pressured to much like most car company’s. Very happy with service 😊

Recommend Andrew. Great help on buying Ford Focus Eco Boost.

Would recommend and great service from Andrew

Lewis was 10/10

Brilliant experience, Andrew was brilliant talk me through everything step by and made the buying experience so much easier. Thank you Andrew for everything.

evans halshaw in coatbridge sold us a stolen car. we were left with no car for weeks while my son who receives cancer treatment needed transport in and out of hospital they couldn't have cared less no apology or help to get another car. worst customer service I have ever experienced

Fast and quick service. Everything explained clearly.

I bought a car from you 15 days later the car developed a coolant leak it already had a fault with the passenger door lock the rac brought the car back to you the next day the car then sat for 9 days before anyone looked at it just to determine that it needed parts on the day it was supposed to be fixed i had no calls or emails to let me know what was going on so I called the garage to find out what was going on and someone phoned me back to tell me the parts would be in on Monday ( this was Friday) when Monday came there was no calls from you i eventually phoned back to be told they were still working on it by the Tuesday I called again to be told someone would phone me back no one did I phoned again on the Wednesday to be told the part they needed was on back order and it would take 8 weeks for the part to come i was not happy as all that was said is there is nothing else we can do .
I contacted my finance company to see if they could help me but when they called you're garage they were met with the same response there is nothing evans halshaw was willing to do the kept phoning you periodically to no avail i had no more communication for you so all I could do was wait after the 8 weeks was up i phoned and was told the part haven't arrived and that was that by the time the part came in you had had the car for 3 months eventually after a few more calls from me I got david who actually returned my calls .
The part came in on the Thursday and I got the car back on the following Tuesday.
To leave someone that long without a car was shocking .
3 months mot lost
3 months insurance lost
I had also had taken out evans halshaw 24 months cover of which I lost 3 months of that too .
And all I could do was keep paying my finance for a car I didn't have .
Not to mention the trouble I had getting to work at 3:30 in the morning .
So as you can imagine I'm not the happiest person with evans halshaw.
I made a complaint to evans halshaw Coatbridge never got a reply.
I made a complaint with evans halshaw head office i got the auto reply email saying they had got my email they would be in touch I've still had no reply and that was over a month ago

Good service. Andrew was very helpful and got my car quickly. Would recommend.

Great service. Recommend 100%.