Evans Halshaw - Ford Coatbridge Reviews 

Answer the phone, called this place 17 times today and 22 times yesterday for the service department who are already a week late in contacting me. I’m sure if I called the extension for the sales department the would answer quickly.

Don’t expect to see your car reservation fee of £99 back if you decide not to buy the car! I had reserved a car on the 25th October and I am still awaiting my refund! Email’s of you will receive within 3-5 days never come true! I have even submitted a complaint to head office…no reply and also the dealership, salesman Callum Adair replied when he feels like it. Awful customer service and I am glad I didn’t purchase a car with them as obviously they can’t deal with any customers service correctly! The car I had reserved has now also been sold and I am still out of pocket!!

I recently sold my car to Evans, and the experience was nothing like what their website promised. I completed their detailed online valuation beforehand, which came out competitive with other dealers. Their site clearly states that if the information you provide is accurate, you should receive the stated valuation. This is totally inaccurate.
Be warned: they use a completely different valuation tool when in the dealer, and the figure they offered was nowhere near the online estimate £800 out!! They claim there are no fees, but they add a charge for putting the car through their workshop—call it whatever they like, it’s still a fee.

I travelled almost 200 miles based on their valuation, so the whole situation was extremely disappointing. I raised a complaint through Revolver and ADR process ongoing, so far they have refused any compensation. The business manager hasn’t even bothered to contact me, despite the reply below stating they would. Trading Standards have agreed the wording on their website is concerning, and I’ve also reported them to the Advertising Standards Authority for misleading information. Hopefully this will be addressed.
They are not part of the Motor Ombudsman, so there’s no independent recourse either.
10/12/25: updated a bit above and will do so on conclusion of my issue.
11/01/26: Update, So the Alternative Resolution process is a waste of time. The "so sorry" reply below is just waffle as they have no real interest in resolving customer disputes knowing it's not correct. Trading Standards are now going to address the issue with the company.

Declan Weir, very helpful regarding the purchase of our car. Great communications, clear and concise with the sales information. Friendly manner and a delight to deal with.

Andrew was an amazing help getting me sorted out with my new car.

Car recalled for airbags. Free Health check given whilst it was in. Was told the brakes needed work and would be £137 to complete the work. The car had passed it’s MOT 2 weeks prior and had not so much as an advisory for the brakes so declined the work. Signed a waiver to say I didn’t want the work done. Drove car away, got to a red light and when I put my foot on the brake the pedal hit the floor and I had no brakes at all. Phoned up and was told it was my own fault, I didn’t agree to the work. The car had fully functional brakes when it was handed into Evans Halshaw for an airbag recall… but had zero brakes when I got it back. Said I had to drive it back in 2 days for the work to be done or pay to have it towed. Then I couldn’t get through to Evans Halshaw for almost 2 days awaiting an update. Went back to the garage to finally collect the car after works were completed, charged £20 more for the work than was quoted. Complained and was told it was my own fault as I’d signed waiver. Absolute disgrace, sent me out in a death trap, no indication that they had disconnected the brakes. No communication, incorrect quote for work that the car didn’t require before it had gone in there.

Where do I start?
I bought the car 31st January. Everything was fine in the 1st 4 months. Until the car suffered a gearbox malfunction (mechatronic fault). I approached Evans Halshaw to help. They told me I was over my 3 months warranty, therefore no help. I took the car to an independent garage for diagnostics check. They found faults with the Mechatronic, timing belt, shock absorbers and brake pads. Costs for repair amounting between £6000 - £7500. At this point I researched my consumer rights and through my finance company, re-approached Evans Halshaw reminding them of their obligation to investigate and allow their 1 opportunity to repair within 6 months of purchasing the car. Through my finance company, they again refused to comply again stating their 3 months warranty warranty. This carried on for another 8 weeks of non responses. It was only when it approached the deadline of which I could contact the financial ombudsman, that they relented and took the car in for investigation and repair. The grief and inconvenience we went through in that 8 week period without our car was insurmountable. Kids missing activities, missed/ late hospital appointments and extra money paid out for taxis and buses.
When the car was collected by Evans Halshaw, they gave us a courtesy car. After 6 weeks, the finally declared the car was fixed and ready to be collected on Friday 24th October. My wife arrived to collect it, only to find out, it has not had an MOT, which was previously promised to us prior to collection. They carried out the MOT with my wife waiting inside the showroom. 1 hour later, they said it was ready and a breakdown of the repairs will be emailed to myself. No breakdown email was ever sent. My wife then drove out the showroom and when travelling back home on the M8 motorway…. The gearbox malfunctioned again. By this point, I had enough! All the grief, the fighting my case, paying out extra, the inconvenience, and now this again? No, I decided to reject the car and have the recovery truck take it back to Evans Halshaw. I will never ever deal with the coatbridge branch ever again. The branch left such a bitter resentment of ever using any other branch of Evans Halshaw in the future. It’s shameful how after sales treat their customers. Can only hope for systematic change.

Unfortunately there is nothing lower than a 1 star on this review site , customer service non existent. They are inconsistent with the truth dont know how to communicate with customers I would never buy a car from them again to that end I still haven't got my car 5 weeks after buying, both rear drive shafts and diff failed and can't collect car as they haven't paid BMW to carry out repairs next steps will be legal

Michael was great , very knowledgeable on all aspects of the car and process.

Came down to see a car yesterday to part exchange, dealt with Callum who worked very efficiently and got me my new car the next day, no hassles. Would recommend

Andrew made the whole experience very easy - it was much appreciated ☺️

Went today with my Mum to choose new car. Cannot fault in anyway..Aiden and lady from office were brilliant. Assisted in everyday possible. Don't often do reviews however, I would recommend.

Lewis was 10/10. Came in one day and collected the next! So efficient and amazing at his job. Will be back.

Car purchase was quick and easy.

If I could give 0 stars I would. As I have purchased my previous 3 cars from Evans Halshaw they were my obvious choice for my next car but I now will never use this company again. Salesman was very rude the whole time I was dealing with him. When a monthly price was finally agreed I asked to see inside the car and when tried to start it, it would not start. Salesman tried to jump start the car to no avail. He assured me the car would be able to test drive 2 days later and encouraged me to sign the paperwork. I don’t usually read the paperwork closely but I am very glad I did this time as my outstanding finance for my current was showing as 0 (figures had previously been discussed). When I flagged this up salesman tried to push me into a higher agreement than previously stated and was very rude and condescending. I raised a complaint and did receive an email from the sales manager apologising citing human error and stating he would like to rectify this however 2 weeks later and 2 emails from myself there was no phone call funnily enough. Have since purchased a car from another dealership and will never use Evans Halshaw again.

Great experience buying my new car at Evans Halshaw Coatbridge, everything set up over the phone with Lewis Stevenson, very smooth changeover with my trade in, Lewis couldn't have been more helpful. Loving the new car lovely comfortable drive back to the Borders.

This dealership is the definition of incompetence. From start to finish, the service was an absolute disgrace and beyond frustrating.
Communication? Non-existent. Organisation? Laughable. After trusting them with my vehicle, it was returned in a filthy state because their so-called “master tech” didn’t bother to use any floor or seat protection — instead working in dirty overalls and muddy boots. A complete lack of respect for other people’s property.

Worse still, not a single person responded to my concerns. I raised the issues and specifically asked for a service manager to call me. I waited. Nothing. No apology. No explanation. No accountability. Just complete disinterest and silence.

My van has been booked in here on three separate occasions. On two of those, I was promised a courtesy vehicle due to the work being covered under warranty. On both occasions, no courtesy van was available, and staff were completely clueless as to where it was — costing me time, money, and lost earnings.

The sheer lack of competence would almost be funny if it didn’t impact real people. The service advisor I dealt with couldn’t have cared less — he actually told me, “I can’t be bothered today, I just want to finish at 5,” as he walked me to my van. That pretty much sums up the culture here.

In the end, I had to go to another dealership to get the issue properly resolved — because no one at Evans Halshaw Ford Coatbridge knows what they’re doing, or worse, they simply don’t care.

If you value your time, money, and sanity, avoid this place. It’s full of uninterested, undertrained staff who will waste your day and leave you with a headache. I honestly don’t know how this branch is still allowed to operate under the Evans Halshaw name.

The service here is so far below acceptable standards that it deserves immediate attention from senior management. Ignoring customers is one thing — driving them away altogether is another.