Evans Halshaw - Ford Coatbridge Reviews 

Do not even go near this place very pushy from the start as a young girl buying my first car I was totally ripped off. Pressured into buying the extended warranty which I paid a large amount for EH can never get you booked in for about a month or 2 later for any services and only to be fighting everytime I need to make a claim never once have they paid out and very cheeky when contacted so for a £10k car I have had to pay around £5-6k in fixing the car not even a year in absolute shambles. Not forgetting they put the wrong plates on my car and I was only driving about illegally for nearly a week until I realised they didn’t quite match the documents. Which I the had to pay to change insurance and travel back and forth waiting around for hours wasting my time!

Thank you so much! Super helpful and quick with the process. Thank you Lewis :)

Feel conned into buying a service plan and guarantee. Will only help you if it's within 30 days of purchasing the car even if you discover a fault after that time and it's clear it's been there since purchase. Found a pool of water under the boot floor clearly been sitting there for a long time but wouldn't cover fixing the issue. Guarantee doesn't cover it either. Avoid!

Great service! Very friendly staff!

A great experience buying my car from start to finish, Lewis was friendly and professional and made the process very straightforward. Would happily buy from here again!

My actual score is -5

Totally inept.

Sell dangerous, unroadworthy cars, with very questionable MOTs.

Don't care that the customer will lose out on money and are driving around in cars that have massive excessive emissions.

Imagine this Your walking home on a dark night and plan to take a short cut through a lane/alley. When you realise it is filled with aids infested blood dripping zombies.. you would avoid that short cut, right?

Treat Evans Halshaw Coatbridge in the same exact way

They sold me a car with a very questionable MOT just before Christmas. I took it for an Independent MOT which showed the work that was supposed to have been done on the car simply was not.

I returned the unroadworthy, not fit for use vehicle back to the Coatbridge store. They have had the vehicle for 3 weeks and refused to provide a courtesy car. During that time I have missed hours of work.

After two weeks they finally said we found the problem, it's the cat convertor (which I said on the day of return "it's high emissions issue, it'll likely be the cat. Convertor") next thing I get an email telling me they got the wrong part.

They are without doubt totally incompetent. Avoid at all costs.

After all this I was told, we will probably write the car off. Unbelievable.

It is my genuine belief that Lithia UK should in fact remove this store from their franchise. Due to the number of complaints I have found online.

Would have chosen zero stars if there was an option too. Had nothing but hassle with the company and manager Iain for the past year. Dropped my car off to have brake pads replaced last august which should have been a day job. 5 days later I was contacted to be told an employee had driven my car and crashed it causing significant damage. When I went to the dealership to find out what had been going on I was surprised to not find my car on site and none of the staff seemed to take accountability and played daft that they had no idea what was going on. After back and forth with some emails with Iain he had claimed that I had given said employee permission to drive my vehicle and off the site. Bear in mind this employee has no business driving any of the cars on site as she is not a mechanic and this is not her job. Then Conveniently I received an email saying my car was actually sitting on the road outside the dealership and had supposedly been there the full time, this was on a Friday evening. They then refused to take my car back inside the safety of evanshalshaw premises where it was left till Monday morning. Iain then refused to say the damage happened on there grounds until I requested CCTV was checked, where he then after a long debate confirmed it had been done by an employee while on the premises. No apology given and then a 4/5 month wait began for repairs to be done and constant request for updates and was promised all original bmw new parts would be fitted. I received an accidental email saying my car was ready for collection, when going to collect my car I had found it had been vandalised even further. Staff had written the employees name who crashed the car in the dust of the bonnet. Insinuating that this full ordeal was some sort of joke to them. I was told that this email was a mistake and again no apology given. When eventually my car was ready for collection they had informed me that most of the sensors where still on as they didn’t know how to fix this. I took it to BMW to be fixed there where they sent me a video explaining how poorly the repair job had been done and half of the fuses where not even connected, paint did not match and the bumper was still significantly damaged. After contacting Iain again he agreed to fully replace the bumper which then started another long wait while they waited on the bumper being delivered from BMW it’s is now end of January and all emails are being ignored from Iain and complaints to evanhalshaw themselves have been left unanswered. Please Do not use this company.

Callum was great and service was brilliant. Would recommend this garage for a car

Great experience dealing with Andrew. Smooth and fast service collecting new car

great experience dealing with andrew, turned car around in a day

I would like to express my massive appreciation to Callum. He helped me with the whole process of purchasing my fabulous car. From the finance to driving away. It was all stress free and delightful. Thank you Callum have the best new year.

Evans Halshaw, Coatbridge. Winter weather is upon us, dirt being kicked up from large vehicles causing poor visibility. My car which is still under warranty and I pay for regular service has no screen wash facility. I called to book this in to get fixed as I am sure it is a legal requirement to have good usability when driving, it is checked on MOT so has to be working.
No time available to fix it until after Christmas !
This week is the deadline for repairs until then.
So hey just drive around in a car you can’t see out the windscreen of. Don’t misunderstand me, I can take it and pay for it at another garage, but that is not the point.
Evans Halshaw - wonderful - as long as you have got a sale, they don’t care about the customer or their safety. My husband and I have had many new cars from this franchise, never again !!

Evans Halshaw Coatbridge

I’ve had an incredibly frustrating experience with this garage. My car has now been with them for over six weeks, and throughout this entire time I’ve had no courtesy car offered, which has caused a lot of inconvenience as I am currently going through treatment for cancer.

Communication has been practically nonexistent. On the rare occasions they have called, it’s only been to ask me to pay for additional parts—without proper explanation or updates on what’s actually happening with my vehicle.

I’ve submitted two complaints online, both of which clearly state I would receive a response and an action plan within 48 hours. It has now been nearly three weeks, and I’ve still heard absolutely nothing back.
When I raise this with the garage, they just say complaints go to head office, we don’t deal with them here. They say they have no escalation route to address the complaint. Nothing to do with them.

Overall, this has been a completely unprofessional and disappointing experience. I would strongly advise others to think twice before using this garage based on what I’ve gone through.

12/12/25 - Since Evans Halshaw responded to my review, still no one has been in touch. I contacted Ford as this is a Ford dealership. Ford have assured me they will carry out a full investigation into this franchise following my experience.

Great effort put in by sales man Lewis couldn't be more helpful

Straightforward and easy experience. Lewis was great in sorting everything out.

Aidan Lafferty

I am so pleased with the purchase of the 67 plate Nissan Micra. Aidan was helpful throughout the process and I really appreciate the help especially with it being my first car. All is in good working order. Aidans customer service 10/10!