Evans Halshaw - Ford Coatbridge Reviews 329

Visited Evans Halshaw this week, didn't buy anything on this occasion but got great support from Jamie in the used car department. Thank you

Perfect service from Andrew.

Went smoothly and very easy would definitely recommend the dealership.

Lewis made purchasing my new car quick and easy 😀

so pleased with Lewis Stevensons customer service !!
Car is spot on

Lewis Stevenson best car salesman about motors a brief

Jamie excellent selling car even though sales manager took the car away on holiday for a week b4 handover, putting that aside car is lovely to drive, at point of collection there was no 2nd key as they could not find it or had been lost, it was agreed on handover that a new key would be ordered if it was not found and would then be forwarded by post, today Friday I get an aggressive phone call from Andrew demanding I send a sceeensot of the old cars V5 which had already been sold and customer coming to collect, it was pointed out to Andrew that the agreement has not yet been met and phone call ended, after a few calls later lets say Andrew should be sent on a customer care and anger management course!!

Easy check in and out process plus friendly phonecall to advise when job completion

Lewis was great 10/10 will buy again

I think this was the worst car buying experience, I initially placed deposit for my 3 year old used car. The video I was sent from Andrew sales advisor, that there was no scratches dents on etc in the video I was sent as I was located 270 miles away from this garage. I then traveled all the way to collect the car and the condition was in a very poor state with lots of marks all around the car etc. I had to walk away and they said they will then get the car fully machined polished in order to remove all the marks and painted all the deeper imperfections. I came back 2 weeks later to collect the car again and on collection, the cars sunroof was not working, the driver mirror cap casing was cracked and water ingress was happening. I was promised by Andrew that this will sorted at my local ford dealer and he said that he will contact them directly. It’s been over 3 weeks and the car is sitting at ford Wolverhampton still awaiting approval for the parts. I would like this to be escalated as this was a very poor. I raised a complaint with evanshalaw and they have still not responded even if I’ve chased them.

If I could give zero stars I would
Was sold a car not fit for purpose. Not even a year of driving it the engine has completely failed. Emailed you's and still no reply. Selling cars unfit for purpose. I will never use this lot again. Anyone reading this avoid at all cost.. conmen. That is all

good and helpful service

Do not even go near this place very pushy from the start as a young girl buying my first car I was totally ripped off. Pressured into buying the extended warranty which I paid a large amount for EH can never get you booked in for about a month or 2 later for any services and only to be fighting everytime I need to make a claim never once have they paid out and very cheeky when contacted so for a £10k car I have had to pay around £5-6k in fixing the car not even a year in absolute shambles. Not forgetting they put the wrong plates on my car and I was only driving about illegally for nearly a week until I realised they didn’t quite match the documents. Which I the had to pay to change insurance and travel back and forth waiting around for hours wasting my time!

Thank you so much! Super helpful and quick with the process. Thank you Lewis :)

Feel conned into buying a service plan and guarantee. Will only help you if it's within 30 days of purchasing the car even if you discover a fault after that time and it's clear it's been there since purchase. Found a pool of water under the boot floor clearly been sitting there for a long time but wouldn't cover fixing the issue. Guarantee doesn't cover it either. Avoid!

Great service! Very friendly staff!

A great experience buying my car from start to finish, Lewis was friendly and professional and made the process very straightforward. Would happily buy from here again!

My actual score is -5

Totally inept.

Sell dangerous, unroadworthy cars, with very questionable MOTs.

Don't care that the customer will lose out on money and are driving around in cars that have massive excessive emissions.

Imagine this Your walking home on a dark night and plan to take a short cut through a lane/alley. When you realise it is filled with aids infested blood dripping zombies.. you would avoid that short cut, right?

Treat Evans Halshaw Coatbridge in the same exact way

They sold me a car with a very questionable MOT just before Christmas. I took it for an Independent MOT which showed the work that was supposed to have been done on the car simply was not.

I returned the unroadworthy, not fit for use vehicle back to the Coatbridge store. They have had the vehicle for 3 weeks and refused to provide a courtesy car. During that time I have missed hours of work.

After two weeks they finally said we found the problem, it's the cat convertor (which I said on the day of return "it's high emissions issue, it'll likely be the cat. Convertor") next thing I get an email telling me they got the wrong part.

They are without doubt totally incompetent. Avoid at all costs.

After all this I was told, we will probably write the car off. Unbelievable.

It is my genuine belief that Lithia UK should in fact remove this store from their franchise. Due to the number of complaints I have found online.