Just picked up my new Ranger Wildtrak phev from the Darlington branch and I’m very pleased with all aspects of the process. From the initial contact and test drive through the ordering process and th... See more
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Evans Halshaw - Ford Darlington First spoke to Stacey, who was unhelpful and dismissed my enquiry questions. Joanne was marginally better, but I had to chase just to get a partial video of the car... See more
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Both Joanne Hope and the dealership Manager Martin Storey were happy to go above and beyond to resolve the small issues when I bought my Kia Sportage last Saturday, 09 Dec Joanne had to run around... See more
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I’ve just bought a car here, and the entire process from the first meeting to driving away was lovely and seamless. I can’t thank Joanne enough, she was very friendly, personable, always contactable -... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Croft Road, DL3 8TL, Darlington, United Kingdom
- 01325 488888
3.5
Average
385 reviews
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Reply from Evans Halshaw - Ford Darlington
Hi Peter,
Thank you for the five stars.
Evans Halshaw Customer Services
Overall experience over the last few…
Overall experience over the last few years has been disgraceful will never buy a car again from them!!
January 12, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Jack,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
John from Evans Halshaw Ford Darlington
John from Ford Evans Halshaw Darlington has been simply amazing! this is our second new car purchase from John and it will definitely not be the last. Nothing was too much trouble, John made our whole experience buying a new car effortless, I would highly recommend to all. Thank you again John!
February 15, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Michael,
We are thrilled to hear about your positive experience with John.
It's wonderful to know that he made your car purchase effortless and enjoyable.
We appreciate your kind words and are delighted that you're happy with your new car.
We'll be sure to share your feedback with John.
Evans Halshaw Customer Services
Receptionist was excellent everything…
Receptionist was excellent everything explained kept us up to date with vehicle progress shame about the valet
February 13, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Mr Stevenson,
It's wonderful to hear that the team provided you with excellent service and kept you informed throughout the process.
We're sorry to hear about your experience with the valet service.
We value your feedback and will use it to improve our services.
Evans Halshaw Customer Services
Excellent customer service
Excellent customer service, supplied coffee and biscuits 🤣 almost a bit forceful on the biscuits tbh haha.
Showed me all my options, explained things to me clearly and ensured to get me the best price
February 12, 2025
Reply from Evans Halshaw - Ford Darlington
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Brian,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Evans Halshaw Customer Services
Could not diagnose the cars faults
February 10, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Chris,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Very happy with my new Capri
Very happy with my new Capri. Sales service from Scott was exceptional and met all our targets. We had some challenges and he dealt with them perfectly. Thanks to all of the team for a great experience
February 3, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Timothy,
Thank you for your kind words and 5-star rating!
We are thrilled to hear that you had a positive experience and appreciate your feedback.
We are proud to have Scott as part of our team and glad you found the process enjoyable.
Evans Halshaw Customer Services
Excellent service as always.
January 31, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Audrey,
Thank you for your kind words and five-star rating!
We appreciate your continued support.
Evans Halshaw Customer Services
Thank you Stacey for your help you were…
Thank you Stacey for your help you were 5 star
January 31, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Margaret,
We appreciate your kind words and are glad you had a positive experience with Stacey.
Evans Halshaw Customer Services
Best experience in a car showroom.…
The personal touch offered to us from Scott Campbell.
January 31, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Mike,
We strive to provide excellent customer service and are pleased that you felt the personal touch from Scott.
Evans Halshaw Customer Services
New car purchase
Grahaem at Darlington branch was great , no hard sell accommodated my needs was very efficient friendly and was a pleasure to spend time with .
Would highly recommend
This is my 4 the car from him at Evans Halshaw ....
January 24, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Ms Forward,
We're so pleased to hear about your positive experience with Graeme.
It's wonderful to know that he went above and beyond to make your visit enjoyable and efficient.
We appreciate your kind words and loyalty.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Phil,
Thank you for your kind words.
We are glad you had a positive experience with our service and communication.
Evans Halshaw Customer Services
Easy booking with follow up call before…
Easy booking with follow up call before the day as a reminder, staff was great and explained the result of MOT.
January 25, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Jed,
Thank you for your kind words and five-star rating!
We're delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services
Excellent service throughout the buying…
Excellent service throughout the buying of my new car.
January 23, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Steven,
Thank you for your kind words!
We are thrilled to hear that you had a positive experience.
Evans Halshaw Customer Services
Excellent customer service
Excellent customer service. Excellent garage to deal with, excellent job done servicing my car MOT done too.
January 21, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Marie,
We're delighted to hear you were happy with the service you received and that you were pleased with the job done servicing your car.
We appreciate you taking the time to share your experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Ali,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Great team at the Darlington Branch
Great team at the Darlington Branch. Especially Stacey wonderful person.
January 18, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Caza,
It's wonderful to know that Stacey provided such excellent service.
Evans Halshaw Customer Services
The welcome you get front the front of…
The welcome you get front the front of house team on the service desk and the car sales team is second to none, maybe this could be reflected in all departments.
January 16, 2025
Reply from Evans Halshaw - Ford Darlington
Hi Terry,
We strive to provide exceptional customer service across all departments and are always working to improve.
We'll take your feedback into consideration as we continue to enhance our customer experience.
Evans Halshaw Customer Services
Jenifer
I recently had the pleasure of Jenifer Knott at the Evans Halshaw car dealership, and I must say that my experience was nothing short of exceptional. Jenifer's attentiveness made me feel valued and understood when I walked in. She took the time to listen to my needs and preferences, ensuring that every detail was considered.
Jenifer's knowledge about my Vehicle and the entire servicing process was impressive. She answered all my questions confidently and clearly, demonstrating a deep understanding of the Vehicle and my requirements. She was evidently passionate about her job and highly skilled and informed.
What truly set Jenifer apart was her helpfulness. She went above and beyond to ensure I had all the necessary information.
Lastly, and perhaps most importantly, Jenifer's friendliness made the entire experience enjoyable. Her warm and approachable demeanour created a comfortable atmosphere, making me feel at ease throughout the entire process. Interacting with someone who genuinely cares about their customers and wants to ensure they have the best experience possible was a pleasure.
In conclusion, Jenifer Knott is a remarkable asset to the Evans Halshaw team—her attentiveness, knowledge, helpfulness, and friendliness were refreshing. I highly recommend Jenifer to anyone in search of outstanding customer service. Thank you, Jenifer, for your excellent support and for making this experience memorable.
January 18, 2025
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hello Rob,
Thank you for your kind words and for taking the time to share your positive experience.
We are delighted to hear that you had such a wonderful experience with Jennifer.
We strive to provide exceptional customer service, and it is rewarding to know that our efforts have been appreciated.
Your feedback is valuable to us and will be shared with the team.
Evans Halshaw Customer Services
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