Just picked up my new Ranger Wildtrak phev from the Darlington branch and I’m very pleased with all aspects of the process. From the initial contact and test drive through the ordering process and th... See more
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Evans Halshaw - Ford Darlington First spoke to Stacey, who was unhelpful and dismissed my enquiry questions. Joanne was marginally better, but I had to chase just to get a partial video of the car... See more
Company replied
Both Joanne Hope and the dealership Manager Martin Storey were happy to go above and beyond to resolve the small issues when I bought my Kia Sportage last Saturday, 09 Dec Joanne had to run around... See more
Company replied
I’ve just bought a car here, and the entire process from the first meeting to driving away was lovely and seamless. I can’t thank Joanne enough, she was very friendly, personable, always contactable -... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Ford, Croft Road, DL3 8TL, Darlington, United Kingdom
- 01325 488888
3.5
Average
385 reviews
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Excellent service
Excellent service. Would use again. Car was picked up early morning and returned afternoon with video update at lunchtime.
September 9, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Bob,
At Evans Halshaw we sincerely value your review.
Thanks for such a positive rating!
Take care,
Evans Halshaw Customer Services
Good Communication.
Graeme Horner the New Car Salesman kept me informed of the delivery date of my vehicle.When it arrived he walked me through the controls and explained the process with the minimum of fuss.
He also followed this up by contacting me 3 days later to see if I was satisfied with the car.
Peter Johnston.
September 2, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Peter,
We appreciate your kind words about your recent experience.
We are thrilled to hear that you were pleased with the service provided.
We strive to ensure that all our customers have a positive experience, and we are delighted that you found Graeme to be helpful and informative.
We are committed to providing excellent customer service and appreciate your feedback.
Evans Halshaw Customer Services
We recently bought a used ford and…
We recently bought a used ford and Joanne was very professional throughout the purchase.Thank you.
September 4, 2024
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi,
We appreciate your kind words about Joanne's professionalism.
We're thrilled you had a positive experience.
Evans Halshaw Customer Services
Car Service
Able to wait a couple of hours for the service to be completed. Coffee supplied
September 4, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Martin,
We are very happy to have provided you with such a positive experience!
Evans Halshaw Customer Services
How trustworthy?
The lack of trust and clarity regarding work you are told needs doing from the complimentary health check and asking for you to approve the work by text and it doesn't need doing.
I realise the health check is free and it's up to the customer to decide but there is always work which is flagged red and urgently required so puts pressure on the customer.
My point about trust and customer care is work that is not clear and costs that are grossly inflated. For example l was told my nearside light was inoperative and the cost of fixing was £384. 79p. All it required was a new headlight bulb which cost£61.99p at Halfords to replace the bulb. Similarly told essential to replace the timing belt and quoted £1028.61p to replace yet I replaced the timing belt 6 months prior to this health check as recommended by the manufacturer. This is what l mean about being trustworthy!!
September 3, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Graham,
Our free of charge, complimentary health check is to pinpoint any issues we think may need attention, either now or in the future.
Our recommendations are completely up to the customer if they want the work carried out.
We appreciate your feedback, and we will ensure that this is passed over.
Evans Halshaw Customer Services
Customer Service
We purchased a used Ford Galaxy from here. Stacey was excellent at that time. Very knowledgeable, friendly and helpful. We've since had to use our warranty after a breakdown and Stacey has once again been an excellent point of contact, going above and beyond to assist us.
August 30, 2024
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Jon,
We are delighted to hear about your positive experience with our dealership.
It's wonderful to know that you found Stacey to be so helpful and knowledgeable.
We strive to provide excellent customer service, and we're pleased that Stacey went above and beyond to assist you with your warranty claim.
Evans Halshaw Customer Services
Bought my first car of Joanne …
Bought my first car of Joanne explained everything really well would defo be back in the future love my car thank you x
August 12, 2024
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Bobby,
We're so happy to hear you had a positive experience!
We appreciate your kind words about Joanne and hope you enjoy your new car.
Evans Halshaw Customer Services
Brilliant service
Brilliant service! Joanne helped us find the right car and part ex my current car, she got all the paperwork and finance sorted really quickly and easily.
August 21, 2024
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Gemma,
Thank you for your kind words!
We're delighted to hear you had such a positive experience with Joanne.
We appreciate your business and look forward to seeing you again soon.
Evans Halshaw Customer Services
I was made welcome soon as I walked…
I was made welcome soon as I walked into show room
August 10, 2024
Reply from Evans Halshaw - Ford Darlington
Hi David,
Thanks for the fabulous review!
Kindest regards,
Evans Halshaw Customer Services
Service done very promptly
Service done very promptly. Good advice on matters of concern - partly taken by me, but that work also done in good time
August 9, 2024
Reply from Evans Halshaw - Ford Darlington
Hello Patrick,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Evans Halshaw Customer Services
Professionalism and very friendly
Professionalism. No pressure to buy. Stacey listened to what i was looking for and was very helpful and polite.
February 8, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Norman,
Thank you for your positive review.
Stacey and the rest of the team are always happy to help!
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Stephen,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi Richard,
Thank you for your kind words.
We appreciate your feedback.
Evans Halshaw Customer Services
As in my previous answer in the review
July 3, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Malcolm,
We are sorry that you were not fully satisfied with your visit.
We appreciate you taking the time to share your feedback.
We value your input and will use it to improve our services.
Evans Halshaw Customer Services
The service was good
The service was good. Unfortunately I attended at a busy time and had to wait a little while to drop my car off and when I tried to call for a update my call was not answered. When I tried again I got straight through and collecting the car was fast and easy.
July 1, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Ian,
We appreciate your feedback. We understand that waiting can be frustrating, especially during busy periods.
We strive to provide efficient service and will look into improving our phone responsiveness.
We're glad you found the car collection process smooth.
Evans Halshaw Customer Services
Evans Halshaw Darlington
I recently dealt with Stacey at Evans Halshaw in Darlington. She answered all my questions - if she didn't have an answer she went away and found one. She is efficient, helpful and friendly. She really made the process of replacing my written off car seamless and painfree, thank you Stacey.
January 7, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Allison,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Stacey.
We look forward to welcoming you back.
Evans Halshaw Customer Services
sales team are rubbish and spineless…
sales team are rubbish and spineless and refuse to return call
July 6, 2023
Reply from Evans Halshaw - Ford Darlington
Hi Paul,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Darlington
Hi,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
No hassle, no complaints.
Collected car, very courteous and respectful, no hassle, brilliant overall.
June 12, 2024
Reply from Evans Halshaw - Ford Darlington
Hi Keith,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services
Positive experience
Joanne was very informative, helpful and friendly.
June 3, 2024
Unprompted review
Reply from Evans Halshaw - Ford Darlington
Hi Fallon,
Thank you for reviewing us!
Joanne will really appreciate you taking the time to do this.
We hope you have a great day!
Evans Halshaw Customer Services
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