My experience of the process of buying a used car from EH Gainsborough was a very painless one from choosing the right car guided by Luke who moved all vehicles I was interested in. Then Anthony took... See more
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My daughter was looking for her first car and found it here. We dealt with Hayley who was fantastic, from the very start great communication, very informative and friendly. Really happy with the car... See more
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24/04/26 despite assurances on my original review that the lack of contact would be investigated, I’m yet to hear from anyone. Scratches and chips on used car I was purchasing and was assured thes... See more
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The staff at the showroom made my experience with Evans Halshaw relaxed, easy and enjoyable. They had a good choice of cars, as well as ways to purchase, warranty packages and insurances. There were n... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
The Ford Centre, Lea Road, DN21 1AF, Gainsborough, United Kingdom
- 01427 677000
4.4
Excellent
355 reviews
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Great service here always…
The service department here always clearly explains any work needed and/or carried out. They always go the extra mile to help.
July 18, 2025
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Barbara,
We appreciate you taking the time to leave us this fantastic review!
It's wonderful to hear that our service department is helpful and thorough.
Evans Halshaw Customer Services
Fantastic branch Gainsborough
Fantastic branch Gainsborough! From second hand cars to repairs and now bought first new car over moon with service. Gone above and beyond and always with a smile even in this heat.
July 11, 2025
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Gemma,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Absolutely Appalling
Absolutely Appalling
Could make a start with some good old fashioned honesty, consideration and respect for customers, instead of an attitude that is arrogant, defensive, condescending, patronising and stinks of misogyny, male chauvinism ....
October 22, 2024
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Maureen,
We appreciate you taking the time to share your concerns.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Appalling Experience – Avoid Evans Halshaw Gainsborough!
I enquired about a Peugeot 2008 online and received a voicemail the next day from Evans Halshaw Gainsborough, but I didn’t catch the name of the person who called. When I phoned back and explained this, the person asked who called. I said I wasn’t sure, and he replied that he’d find out and pass the message on—then abruptly hung up without giving me a chance to respond.
I tried calling again as I wanted to speak to someone about putting a deposit down to secure the car before viewing it. My calls were ignored—until I put my number on withhold, and it was answered straight away. That alone raised serious concerns about their customer service.
Despite the red flags, I placed a £99 deposit and travelled from Hull with my 18-month-old son to view the vehicle. The car was in terrible condition—dirty inside, scratched on the outside—none of which was shown online. The sales executive, admitted he should have sent me a video, especially since I was travelling so far.
I refused to purchase and was told I’d be refunded. Over 4 weeks passed and still no money. My follow-up calls were ignored (unless made from a withheld number), emails were vague, and requests for a manager to contact me were ignored.
Only after escalating to head office did I receive my refund—within 2 days. The whole experience was deeply frustrating and entirely unprofessional. Avoid this branch.
June 4, 2025
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Joseph,
We appreciate you bringing this to our attention.
We're sorry to hear about the issues you experienced with your inquiry, the vehicle's condition, and the refund process.
We'll investigate these concerns to improve our service and communication.
Thank you for your feedback.
Evans Halshaw Customer Services
Very friendly staff and great service
Very friendly staff and great service
May 30, 2025
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Steven,
We are happy to hear you enjoyed our team and service.
Evans Halshaw Customer Services
Kieran was amazing
Kieran was amazing. Super friendly and professional and communicated well at all stages. Nothing was too much trouble. Thank You so much :-)
May 30, 2025
Unprompted review
Reply from Evans Halshaw - Ford Gainsborough
Hi Alex,
Thank you very much for taking the time to leave this great feedback.
I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future.
Kind regards,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Gainsborough
Hi Richard,
We are pleased to hear that you had a positive experience.
Evans Halshaw Customer Services
Great staff who offer great advice.
March 21, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Paul,
Thank you for your kind words.
We're pleased to hear you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Gainsborough
Hi Grace,
We appreciate your kind words and are delighted to hear that you had a positive experience with our customer service.
Evans Halshaw Customer Services
Everything went fine.
March 14, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Brian,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Gainsborough
Hi,
Thank you for your kind words.
We are pleased to hear that you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Gainsborough
Hi Carlos,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Work done in good time and the loan car…
Work done in good time and the loan car meant I wasn’t reliant on buses .
March 4, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Michael,
We appreciate your feedback and are glad the loan car made your experience more convenient.
Evans Halshaw Customer Services
Gainsborough branch
They let me take my car early due to my work commitments and kept up to date via email with the cars progress . A very clean branch and staff are really welcoming and the mechanic who dealt with my car ( Richard ) was the bees knees !
February 28, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Terry,
We appreciate your kind words about our staff, especially Richard.
We are glad that you were able to collect your car early and that you were kept up to date on its progress.
Evans Halshaw Customer Services
Great service
Great service, from start to finish. Was updated and given options throughout my cars work. Thank you!
February 27, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Talia,
We're so glad to hear you had a positive experience from start to finish.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
The Excellent Customer Service ,
February 27, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Una,
We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services
Easy to book work in against schedule…
Easy to book work in against schedule and an agreed quotation. Carried out work promptly and vehicle returned work complete and washed.
I would have no hesitation using this dealer again.
February 25, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Stephen,
We are pleased to hear that you found our booking process easy and that the work was completed promptly and to your satisfaction.
We appreciate you highlighting the quality of our service and the attention to detail in returning your vehicle clean.
Evans Halshaw Customer Services
Great service with friendly staff
February 25, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi Claire,
We are delighted to hear you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Gainsborough
Hi Denise,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Excellent service
Excellent service, high level of knowledge and fantastic customer service. I highly recommend Evans Halshaw Gainsborough
February 20, 2025
Reply from Evans Halshaw - Ford Gainsborough
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience with our team.
We appreciate your recommendation and hope to see you again soon.
Evans Halshaw Customer Services
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