Evanshalshaw in Kirkintilloch is not my local garage. Past experiences means I will continue to travel here and trust them to advise and look after my Ford Edge. Today is no exception. First class se... See more
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See what reviewers are saying
Listened to what I needed from a new car and they offered options that ticked the necessary boxes. Good customer service. Sales person was not pushy and explained the paperwork clearly without jargon.... See more
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I think that you could improve your communication with customers. I recently waited nine months for a new Ford fiesta. I realized that the delay was down to Ford however I think that I should have be... See more
Company replied
Our sales advisor was very courteous and friendly. He was knowledge about the product and answered our emails quickly and efficiently. Ford Kirkintilloch has a lovely friendly vibe, we would not hesit... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Kelvin Valley Works, Kilsyth Road, G66 1TA, Kirkintilloch, United Kingdom
- 0141 775 3100
4.5
Excellent
165 reviews
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Communication skills lacking
I think that you could improve your communication with customers. I recently waited nine months for a new Ford fiesta. I realized that the delay was down to Ford however I think that I should have been kept up to date on progress better than I was. I had to phone several times throughout this period to check for progress.
December 8, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi June,
Than you for your review.
I am very sorry to hear that you weren't kept up to date with your order, we appreciate your disappointment with this.
We will ensure that your feedback is shared with the management team so that this can be taken on board for the future.
Thank you,
Evans Halshaw Customer Services
Dylan was very helpful.
November 23, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Anne,
Thank you for taking the time to review us.
You have really made our day!
Evans Halshaw Customer Services
Incompetence in Evans Halshaw Kirkintilloch
Bought a Ford Ecosport last month. Took out an extended 2 year warranty since it was just over 3 years old.
After 3 weeks of driving one of the tyre pressure sensors failed. Turns out that's not covered by the warranty.
I took the wheel to them, having bought a spare, and asked them to fit a new sensor - you could hear the old one bouncing around inside the wheel.
Got it back 4 days later. Still didn't work.
Took it back and got told they just refitted the sensor ythat had been rattling around inside the wheel. I'm currently waiting for them to do the job properly.... for which they are going to charge me an additional £96.
I'll not be using this garage again.
I have also lost a whole afternoon when I was supposed to be getting medical tests done.
November 2, 2022
Unprompted review
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Jim,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Evans Halshaw Customer Services
David was extremely helpful and…
David was extremely helpful and informative.
I am really pleased with my car and the service provided.
I am glad I chose this company and have no hesitation in recommending them.
October 25, 2022
Unprompted review
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Lynn,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Helpful and very friendly staff.
October 21, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Ann,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Ernest,
Thanks for the fabulous review!
Kindest regards,
Evans Halshaw Customer Services
5 star service
The Kirkintilloch store is by far the best showroom I have used in all my years of driving, I highly recommend it for your car needs. My sales executive was Tony and he made sure any questions or concerns I had were settled. He never rushed me or pressured me with my deal. Head down to evans halshaw Kirkintilloch for your next car
September 29, 2022
Unprompted review
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Ashley,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Excellent service
September 14, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Margaret,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Disappointed this time.
Disappointed to be charged for mechanics time to look at an intermittent issue I have when the car is under warranty and I have been a loyal customer for over 30 years. I still have the issue, perhaps it's time to take my business elsewhere.
August 5, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Carol,
Labour charge is a standard charge as a company, this is so our mechanics can work on your vehicle to help identify the fault so they can fix the correct issue with the vehicle.
The warranty doesn’t cover labour charges, this is purely for certain issues to be covered and in some cases also the diagnostic fee to be covered too.
Thank you,
Evans Halshaw Customer Services
add on terrible…
put car in for service and got conflicting prices seems to just try and add extras on to cost
July 24, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi James,
I’m sorry to hear that you are not happy with the price quoted for the work to be carried out on your vehicle.
Unfortunately, our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.
I will however ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Great sales team
Tony can't do enough for you really pleased with the whole experience of buying a car from Evans halshaw kirkintilloch
June 28, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Gordon,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Kirkintilloch
Hello Rachel,
Thank you very much for leaving a 5* review.
Have a great day!
Evans Halshaw Customer Services
Great service and a lovely new car.
June 8, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Marian,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Excellent service and kept well…
Excellent service and kept well informed about the full process
May 21, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Nicola,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Elma,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Evans Halshaw Customer Services
Great customer service from Dylan very…
Great customer service from Dylan very friendly. Had mot service.
April 28, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Michelle,
Thank you for choosing Evans Halshaw!
All the best!
Evans Halshaw Customer Services
Excellent overall experience
April 23, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Give David a visit if you need a new…
Give David a visit if you need a new car, he will look after you and make sure it’s a smooth process.
March 13, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Stephen,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Evans Halshaw Customer Services
Ford took ages to make the car but we…
Ford took ages to make the car but we were kept informed and the sales executive gave good advice.
March 4, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Lynne,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
Choosing a car on line.
Saw a car I liked on line, but not in my local Evans Halshaw. The car was in the Blackpool branch. Visited the local branch & spoke with David McKellar who dealt with all my questions. I decided to purchase the car. David d/w transporting the vehicle up to local branch & I picked it up on Mon. 07/02/22. David was exceptionally helpful & lead me through the whole experience!
February 10, 2022
Reply from Evans Halshaw - Ford Kirkintilloch
Hi Sheila,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Evans Halshaw Customer Services
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