Evans Halshaw - Ford Kirkintilloch Reviews 

165
TrustScore 4.5 out of 5

4.5

Kelvin Valley Works, Kilsyth Road, G66 1TA Kirkintilloch, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Evanshalshaw in Kirkintilloch is not my local garage. Past experiences means I will continue to travel here and trust them to advise and look after my Ford Edge. Today is no exception. First class se... See more

Company replied

Rated 5 out of 5 stars

Listened to what I needed from a new car and they offered options that ticked the necessary boxes. Good customer service. Sales person was not pushy and explained the paperwork clearly without jargon.... See more

Company replied

Rated 2 out of 5 stars

I think that you could improve your communication with customers. I recently waited nine months for a new Ford fiesta. I realized that the delay was down to Ford however I think that I should have be... See more

Company replied

Rated 5 out of 5 stars

Our sales advisor was very courteous and friendly. He was knowledge about the product and answered our emails quickly and efficiently. Ford Kirkintilloch has a lovely friendly vibe, we would not hesit... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Kelvin Valley Works, Kilsyth Road, G66 1TA, Kirkintilloch, United Kingdom

  • 0141 775 3100

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.5

All reviews

(165)

5,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Ford Dealership

The staff I spoke to were polite and very helpful and explained the problems with my car and what needed to be done to solve them. The work was very reasonably priced in my opinion, and my car was ready to pick up on time. Thanks, the car runs great now

February 1, 2022
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Edward,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

New car purchase @ Evan Halshaw

This is my 1st time using Evans Hashaw & they were vert attentive to my car needs especially the sales person Jake, definitely will be using again when the time comes for me to buy another new car.

January 28, 2022
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Duncan,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Dillon is a first class member of staff…

Dillon is a first class member of staff at the Kirkintilloch branch. Always goes above and beyond. Thank you Dillon.

January 6, 2022
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Ann,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Worth a visit

All salesmen were very pleasant and informative. Happy with purchase.

January 1, 2022
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi James,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, car picked up ,serviced, washed and then returned all within 2 hours. Excellent friendly staff

December 16, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Paul,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evans Halshaw Kirkintilloch - MOT / Service

fast, efficient service, with good communications from all team members within the operation.

November 29, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hello Scott,

Thank you for giving the Ford dealership in Kirkintilloch such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Amazing sales very helpful and friendly…

Amazing sales very helpful and friendly kept me informed with everything. Will defently use again

November 23, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Karen,

Thank you for the positive review!

I will be sure to share it with the team here at the Ford dealership in Kirkintilloch.

Take care!
Evans Halshaw Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch


Hi Linda,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from first phone call…

Excellent service from first phone call to the service department (Ford Kirkintilloch) to picking my car up after completion. Ainslie was very helpful and professional in keeping me updated.

November 16, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Robert,

Thank you for taking the time to leave us this fantastic review!

We strive to provide excellent customer service at the Ford dealership in Kirkintilloch.

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service

November 13, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Michelle,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Outstanding customer service

I had an excellent after sales experience - largely as a result of Ainsley's professionalism. She kept in touch with me virtually on a daily basis to keep me up to date with progress. She's a credit to you and a great customer service ambassador.

November 12, 2021
Unprompted review
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Lesley,

Thank you very much for 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

From start to finish I was impressed…

From start to finish I was impressed with my experience. I bought the car that I wanted, any issues or questions were answered fully and David the salesman took me out to my new car and showed me all the necessary things for my safe drive home. There was a light on for tyre pressure and car was checked fully before he let me leave the forecourt. Very happy!!

November 6, 2021
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Reply from Evans Halshaw - Ford Kirkintilloch

Hi Alison,

I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very happy with the car and overall…

Very happy with the car and overall service provided by david

October 29, 2021
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Reply from Evans Halshaw - Ford Kirkintilloch

Hi Mrs Young,

We really appreciate this positive review!

Thanks so much!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very good deal

Very good deal, was done efficiently and explained by the salesman well.

October 20, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hello,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent, friendly professional service

Excellent friendly, professional service

October 15, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Isobel,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

excellent service from david

excellent service from david. brilliant communication from day one.

October 10, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Jazzy,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car purchase

I recently bought a car from your store and have to thank you for the high level of service I received from start to finish.
I cannot thank David enough for having the patience to work around my working hours and even jiggle his work to suit myself.
I love my new purchase, was worth the wait, thank you

October 3, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Daniel,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 3 out of 5 stars

Too slow

On the day service was fine but too slow to get organized. It took a fortnight to repair my screenwashers under warranty. After my initial appointment (!) at a dealer I assumed would have the parts, the onus was on me to call and chase up what the situation was with authorization of the repair and the parts needed. It took a fortnight.

September 29, 2021
Evans Halshaw - Ford Kirkintilloch logo

Reply from Evans Halshaw - Ford Kirkintilloch

Hi Kris,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

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