Evans Halshaw - Ford Milton Keynes Reviews 

436
TrustScore 4 out of 5

4.0

1 Lasborough Road, Standing Way, MK10 0AB Milton Keynes, GB


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Rated 5 out of 5 stars

Many years ago this Ford dealer did not treat customers very well... Completely different now for me, I was welcomed upon arrival and on departure I was treated well, and given answers and information... See more

Company replied

Rated 1 out of 5 stars

Purchased a car from this branch 20 months ago. Battery needed replacing after approx 9 months. It took a week to achieve this mainly because the wrong battery was ordered. Now showing engine malfun... See more

Company replied

Rated 5 out of 5 stars

Rebecca was commendable in her approach and keen follow ups . She explained well and made us buy our first car at first sight of it . She also prioritised us over and got it delivered on short notice... See more

Company replied

Rated 5 out of 5 stars

They keep you updated with any work which needs doing, and you get a video of your car, including engine bay and the underside, which is great. The mechanic talks about the condition of various parts... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 1 Lasborough Road, Standing Way, MK10 0AB, Milton Keynes, United Kingdom

  • 01908 585000

4.0

Great

TrustScore 4 out of 5

436 reviews

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4.0

All reviews

(436)

5,397 reviews in the last 12 months

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Rated 5 out of 5 stars

Airways have an excellent experience…

Airways have an excellent experience when buying a car from Evans Halshaw mk.

June 22, 2024
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi Darren,

Customer satisfaction is a top priority so thank you so much for your feedback.

We really appreciate it!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

car mot

All went to plan

June 25, 2024
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi David,

Thanks for taking the time to give us 5 stars.

Kind regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My Ford Family in MK

This is my Ford Family in Milton Keynes. I love these guys. Josh assisted me in Service dept and he was a pleasure and very attentive. I was shocked by the Car Valetpreneur Charles. This man raised the bar for going the extra mile. I only asked for the front seat to be cleaned and he did the whole car inside and out! - I was not expecting that!

Diplomacy training may be required for the zealous gent calling me the day after my first visit, by telling me to give a 5 star review. Maybe he was dehydrated as God has blessed the weather too much recently. Lord of Mercy....

My second visit was much sweeter. Maybe because Abbey was on the reception this time. Only God knows :)

I like to think they went the extra mile as I am a war veteran. Since my car wreck in February, my dad couldn't have made a better choice in choosing a Ford Focus and service plan.

I was blown away how Josh only took seconds to fix my bluetooth issue - a proven asset. I wonder how the hierarchy will be able to retain his services once the competition learn of his skills.

Call me a caveman, but I'm loving the auto engine cut off. The choices on the dashboard will keep me captivated until the Rapture takes place. Are you ready? If not I can help. To still be here after having a Michael Schumacheur is only by God's Grace.

Now I help people prepare for the Afterlife as we are eternal spiritual beings having an earthly experience. One day we will have to give account for our life.....

Do we trust in our own righteousness or do we put our trust in Jesus :)

I recommend these guys 100%. I need to make them a keto cake :) Mind you the only concern I have is the fact there is no parking sensor on front or back available for the Focus. I need all the help l can get.....

June 26, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hello Alex,

We appreciate your kind words and are thrilled to hear about your positive experiences with our team.

It's wonderful to know you enjoyed the exceptional service from Josh and Charles, and that they went above and beyond to ensure your satisfaction.

We're also glad to hear that Abbey provided a pleasant experience during your second visit.

We strive to provide the best possible service to all our customers, and your feedback is invaluable. We'll certainly share your compliments with the team.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very efficient

Very efficient, polite and professional. Martin is a great interface/leader with commitment/passion to please

June 27, 2024
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Grace,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Go to your local garage

I had MOT and Service here, got the AC regas and got 4 new tyres fitted. £800, fair enough. Only to have it back with one reverse light out, AC completely stopped working but the heater is (it’s 27 degrees outside, thanks) and a cable left disconnected by the driver’s seat.
Update: brought it back to another branch and nothing was sorted as it needs further diagnostics, my AC was working fine before all this. Thanks so much for wasting my time :)

June 24, 2024
Unprompted review
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi Steph,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Steer clear dishonest bunch

Bunch of cowboys, to busy trying to sell insurance and extras. So called admin fees which don’t have to be paid when you challenge them. Cars aren’t pre checked as they make out. Burning smell and warning light came on on test drive to do with clutch. Told it was way I was driving it. Definitely not an honest bunch to deal with. Car a was going to buy at £12100 I noticed on their paperwork as market price £11400. Their reason given was simple it’s a mistake.! STEER CLEAR

June 27, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Bruce,

Thank you for taking the time to rate the experience you have had with Ford Milton Keynes.

Please accept our sincere apologies if our service did not meet your expectations and thank you for bringing this to our attention.

To allow us to improve our processes and the service we provide to our customers, your feedback has been taken on board by the management team to identify any training needs going forward.

Evans Halshaw Customer Services

Rated 4 out of 5 stars

Major Clutch & repair work

Abi & the team were efficient & communicative.

June 14, 2024
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Duncan,

Abi will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful in giving advice on which…

Very helpful in giving advice on which car suited my needs. Pleasant staff and an overall good experience in buying a used car.

June 14, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hello Nicola,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Polite & professional

Polite & professional. Collect & Return service is great. I was kept informed about service & MOT progress and the inspection video is a nice touch.

June 10, 2024
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Elaine,

Thanks for the 5 star review of Ford Milton Keynes.

We appreciate your kind words.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The way they talk to you on your level…

The way they talk to you on your level and understand exactly what you require and look into all alternatives.

May 31, 2024
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Darren,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Disgraceful service Avoid Avoid Avoid

Purchased an 18 plate Ecosport Diesel from Evans Halshaw Milton Keynes. Everything is great when your spending your money with them but not when you receive the vehicle. I was informed that it had recently been serviced, had a new battery, alternator and had been valeted. The vehicle had not been valeted, had not received a service and the wrong battery had been fitted. I have had a loads of issues with the Sync 3 audio unit its had loads of master resets by myself and and Evans Halshaw and Evans Halshaw Milton Keynes and Merthyr Tydfil will not speak directly with any other of their Evans Halshaw branch's I have to call both branches to get things sorted. this is ridiculous.
I could not get a courtesy car so arranged for Evans Halshaw in Merthyr to collect my vehicle as I do not own another car to get me home from the garage, they cam to collect it left a vehicle outside my house and said that I could not use their vehicle as I was not insured. I would not purchase any future vehicles from the Evans Halshaw company.

May 29, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Dawn,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Smooth and fast

Great experience. Smooth and fast.
Rebecca was very helpful and customer service was awesome.

May 28, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Derrick,

Thanks for your five-star review. Rebecca will be delighted to hear of this.

Regards,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service, went above and beyond. Would definitely recommend

May 24, 2024
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi Christine,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services

Rated 4 out of 5 stars

Sale

My contact Rory made the sale of my Ford Fiesta very easy and straight forward

May 24, 2024
Unprompted review
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Reply from Evans Halshaw - Ford Milton Keynes

Hi John,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Ford Milton Keynes.

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Best salesman

Our salesman Liam could not of been better, he didn't give the hard sell, he listened, discussed options and took the time to know our needs, we where never rushed or left hanging around, queries where answered swiftly( sometimes I'm sure out of his normal working hours) we will definitely return next time if Liam is there ! Absolutely amazing experience thankyou

May 20, 2024
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Reply from Evans Halshaw - Ford Milton Keynes

Hi Mrs Hall,

Thank you very much for leaving us a review.

Customer feedback is extremely important to us.

We are pleased to hear that you were happy with the level of service that you received from Liam and the team.

We hope to see you again soon.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Went in to look at a new car as the old one was starting to cost a lot of money …

Went in to look at a car as the old car was starting to cost a lot of money and had my heart set on a puma . Me and the salesperson had a discussion and he spent most of the day with me sorting the purchase . Professional , polite and as always very informative . It’s the third car I’ve purchased from them and never had a days trouble

May 20, 2024
Unprompted review
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi Stuart,

Thank you so much for your wonderful feedback!

We are thrilled to hear that you had a positive experience with us. Our goal is to always provide fair and reasonable service to our valued customers like you.

We appreciate your trust and choosing us for your car needs.

Thank you once again for your kind words.

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Repair review

I gave my Ford Focus for repair with them. They took around a week's time to give my car back. Billed me for over 1700 pounds and gave me a Car which is not going above 30 MPH on a 70 MPH road. When speaking with them they are saying that the car needs time to learn the driver. What is there to learn? On a 70 MPH road if I am not able to do anything above 30 I am just signing my death wish.

Not sure how experienced they are but certainly they rely alot on Computers. I am so stuck now and don't know what to do.
Very bad experience servicing car from them.
Will not recommend to anyone

May 9, 2024
Unprompted review
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 4 out of 5 stars

As already saidMOT and Brake re-line

As already said, overall a good experience, as usual

April 30, 2024
Evans Halshaw - Ford Milton Keynes logo

Reply from Evans Halshaw - Ford Milton Keynes

Hi Andy,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

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