My commercial van was booked in for an MOT and there was quite a bit of work to do on it. I needed it back in time for my business use so Kerry and Mel on the front of house team made sure to keep me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highly recommend the Bretton dealership. Having spent months searching Ford Rangers, Bretton came up with the best prices and great part ex quotes. Peter Fryer looked after us from start to finish pro... See more
Company replied
Our 2023 ford ranger was in for a re-call last week - when we picked it up - the wiper washer didn’t work- we took it back & got an invoice for £288 - apparently diagnostic was £120 - though we infor... See more
Company replied
Great experience at evans halshaw in bretton, Chester. Liam dealt with me buying a new van. He was very professional and I felt he went above and beyond in assisting me. I'd highly recommend this com... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Chester Road, Bretton, CH3, Chester, England, United Kingdom
- 01244 660681
4.5
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service yet again shocking…
Customer service yet again shocking really do not recommend.
December 23, 2024
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Mrs Jones,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com
Thank you,
Evans Halshaw Customer Services
Poor communication
Booked my car for a service then had a phone call to say they are cancelling it because it’s a van site. Luckily I knew someone there and said my car was still booked it and went ahead. When I came to collect it, the car was not parked outside reception and I spent 15 minutes looking for it on site.
December 20, 2024
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi,
We understand your frustration with the inconvenience you experienced.
We strive to provide a seamless service and appreciate you bringing this to our attention.
We will review our processes to ensure this doesn't happen again.
Evans Halshaw Customer Services
Good service
Good communication, polite and friendly service on a new vehicle purchase
December 20, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Jay,
Thank you for your kind review.
We're delighted to hear you had a positive experience with our team.
Evans Halshaw Customer Services
Customer service.
Great customer service, very helpful, responsive and friendly. Also helped me to find the best deal for myself based on my circumstances. Couldn’t recommend enough. I dealt with John which was a pleasure.
December 19, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Lucas,
We are delighted to hear about your positive experience.
We appreciate your kind words about our customer service and John's assistance.
We strive to provide exceptional service and are glad we could help you find the best deal.
Evans Halshaw Customer Services
The Service team are terrible the van…
The Service team are terrible the van is terrible. You get the feeling nobody cares. After having my van for 2 days they came back and said it is a ford setting that is wrong with the van. How come it took 2 day to tell me something they already knew.
December 5, 2024
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Gareth,
We understand your frustration with the service you received.
It's disappointing to hear that you felt your concerns weren't addressed promptly and that the van wasn't performing as expected.
We value your feedback and will use it to improve our service.
Evans Halshaw Customer Services
A+ kept well in the know of the process…
A+ kept well in the know of the process with my purchase.
Highly recommend
December 2, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Owen,
We appreciate your kind words and are glad to hear you were kept informed throughout the purchase process.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Nick,
Jack will appreciate this positive review.
Thank you, and happy motoring!
Evans Halshaw Customer Services
Great experience
Great experience! John was unbelievably helpful and guided us in the right direction- been looking at different dealers for 6 ish months and john sorted us out straight away on first meeting!
November 23, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Erin,
It's wonderful to know that you found our team helpful and were able to find the right solution for your needs.
We appreciate your kind words about John.
Evans Halshaw Customer Services
Loyal customer
I've been a loyal customer for many years and always liked their excellent customer care
November 20, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Michael,
Thank you for your kind words and loyalty.
We appreciate your feedback and are glad to hear you have had positive experiences with our customer care.
Evans Halshaw Customer Services
John Evans was incredibly helpful
John Evans was incredibly helpful. He made the whole process easy and smooth. I couldn't collect the ranger due to my wife's ill health he made the accommodations to help with this and drove 2 hours to deliver for me. Thank you John - Ian
November 15, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hello Grace,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction by John.
Enjoy your day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Glyn,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Service were great Kerry and Liam on…
Service were great Kerry and Liam on sales
November 15, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Paul,
We're delighted to hear you had a positive experience with Kerry and Liam.
It's wonderful to know they provided excellent service.
Evans Halshaw Customer Services
Liam makes a great coffee
Liam makes a great coffee, fantastic service
November 15, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Howard,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your recent experience with Liam.
We hope to be of service to you again!
Evans Halshaw Customer Services
Liars
Ford ranger was booked on the 3rd of October for me to take the ranger in on the 22nd of October for 2 recalls.
Had a phone call to ask if I didn’t mind rearranging until the 14th of November because they was short of technicians, I was fine about it.
Arranged the car to be collected from my house on the 14th as I had meetings, then low and behold a phone call on the 13th to ask if they could rearrange for exactly the same reason-I refused and took it in.
Phone call today to say one recall has been done and the child lock malfunction hasn’t been done as they haven’t got the part when I was told by service desk that all parts have arrived! sorry but you’ve had from the 4th of October to arrange this haven’t you!
I’ve now moved to trust ford and it’s booked in for the 28th of November to fix the mess you made.
I would avoid this laughing stock of a garage and use trust ford.
AVOID
November 14, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Simon,
Thank you for taking the time to review.
I’m so sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I
will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Had a great experience dealing with…
Had a great experience dealing with Jordan he’s a really nice lad that is willing to learn about his new job. 👍
November 2, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Dave,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Jordan and his willingness to learn.
Evans Halshaw Customer Services
Great experience
Great experience, couldn’t have felt more at home. Will definitely be back in the future.
October 23, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Jordan,
It's our goal to create a welcoming and comfortable experience for all our customers.
We look forward to welcoming you back in the future.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Karen,
We're thrilled to hear you had a positive experience and are happy with your vehicle purchase.
Evans Halshaw Customer Services
Our 2023 ford ranger was in for a…
Our 2023 ford ranger was in for a re-call last week - when we picked it up - the wiper washer didn’t work- we took it back & got an invoice for £288 - apparently diagnostic was £120 - though we informed them of the problem? apparently not covered on warranty - it worked before
We have spent circa £100k with fords of Bretton in the last few years - would never use them again
October 28, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Julie,
We understand your frustration with the recent service experience.
It's disappointing to hear about the unexpected cost associated with the wiper washer issue, especially given your past loyalty to the dealership.
We value your feedback and will use it to improve our service moving forward.
Evans Halshaw Customer Services
Had a great service from start to…
Had a great service from start to finish, Jack is very professional
October 26, 2024
Unprompted review
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Hayley,
Jack will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Transit Centre Bretton
Hi Pete,
Thank you very much for leaving a 5* review.
Steve will really appreciate it!
Have a great day!
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.