Evans Halshaw - Ford Wrexham Reviews 

Bought a car 3 years ago, had lots of issues. They did agree to extend the warranty, Latest issue we took the car in for them to take a look at they left the engine cover off. We found out when we got the car back. Its been 4 months and Wrexham still have not sent the engine cover back as promised, we went to get it and they could not give it back to us as the could not get in the service bay. We have just had out MOT done and it failed because Evans halshaw is the only place who have looked at the car, and the gear box and when they have done the work the sub frame has been move which has resulted in the head light cabled being napped and so they cable tided it back on, therefore on our car failed the MOT because the the head light leveling switch has been broken and cable tided. But of course they did not tell us this had happened. Crap communication, promises broken, and car has had plenty of problems. Gutted and paid over the odds because we wanted reassurance that we had a good quality car from a reputable garage.

Very disappointed with the workmanship and communication. The van went in with a suspected wet belt issue and was found to have slightly jumped timing. Despite Ford guidance clearly stating that a timing belt must never be refitted once removed, the vehicle was reassembled using the existing belt. I was also told the timing was adjusted without removing the belt, which directly contradicts Ford’s own procedures.

I only authorised the initial strip-down and was not contacted before the vehicle was rebuilt. I am now faced with a £950 bill for work that needs to be completely redone to replace a belt that is not fit for purpose. The service manager, James Handley, also claimed the engine had a vernier pulley to adjust timing, despite these engines not being fitted with vernier pulleys. This has left me with serious concerns about the competence, safety, and overall standard of work carried out.

Avoid — Untrustworthy and Overcharges
Took my car in for an MOT and service. failed due to a tyre (fair enough) and a TPS malfunction on dash, quoted £75 diagnostic fees. I declined and then received further repair costs invoice which quoted for a Sensor replacement of £189. I declined as i wanted to review the fault myself. (Glad i did) I resolved the issue myself in under a minute with a simple dashboard reset — no diagnostics, no parts, no specialist work required.
This raises serious concerns about their customer care and integrity and why a basic reset was not attempted before suggesting chargeable diagnostics and repairs. The experience left me with no confidence in this business and will not use in the future. Customers should be extremely cautious and question any additional work or charges suggested.

My daughter bought a 6 month old demo electric ford puma from here. Had it four months and having problem with the battery. Explaining to them the problems we was having and all I got was its because of the cold weather. What less than 100 miles on a full charge!!! All orher Puma forums stating more than this. They have no clue about their own vehicles. Wanted us to pay £130 for the hourly rate for labour in case it wasn't a fault covered by the warranty.
Absolute joke of a company. Sold it to a young 21 year old telling her the warranty covers everything and all I got was read the t&c's. Good luck with trying to get hold of then too. Never answer the phone to the point I had to ring the Chester branch to get them to answer. Would never use this company again. Will let you know how I get in as am speaking to head of business later as I was just fobbed off by the service manager.

Marvelous staff and a lovely in store environment.

Hi
The experience was stressful, holding a car for 9 weeks and 2 days under a warranty repair, with excuse after excuse, I was told the main part a turbo solenoid was on long lead time, but Evans Halshaw had the related hoses delivered, so I sourced the solenoid from Netherlands, had delivered in two days, took round, asked that you had the hoses and was told yes, but we haven't got solenoid, so I showed the reception guy, that id sourced and got the solenoid, he asked me to hang fire, and then told me mercedes don't split deliveries so they had no parts. When parts did arrive, was told test drive failed, it was the turbo at near 4k, took my car away, but this had a delay of being collected, as was blaming warranty company, but he checked email and was already authorised. Tyre was near flat, batteries had become damaged. I'd booked into mercedes who fixed in less than 5hrs, turbo intercooler pipe was disconnected. Health check and repair of vehicle approx £640, battery replacement and fitting, caused by Evans Halshaw £700. So not happy with service, a formal complaint will be submitted. For trying to defraud by mistakakenly diagnosing parts.
Car booked in 20th August 2025.
Car finally allowed to be collected 17th October 2025

Regards
Gary

I have sent several emails to the email address given but I have seen in my junk folder that these have not been delivered as apparently the email address may be wrong. My email address is unusual and emails sent may be blocked. Please check junk folder for any email from madhoose account
Do you have a phone number I can phone?

Appalling customer service, car went in for a fault and spent 9 days there. No offer of a courtesy car. I had to phone and chase daily for updates, each time the phone just rang & rang & rang. EH assured me that they dealt with the 3rd party warranty company, another lie! I've ended up paying and now have to claim it back. The Service Manager was rude & arrogant each time we spoke. People skills are really lacking. On my final call with him, he failed to put the phone down properly before releasing his frustrations out. 'JOG ON' were the spoken words before the line disconnected.

Avoid this garage. Horrendous.

No email or text on progression of the service/mot. I had to ring up to request this to be resent (sounded like an IT fault).

I was told pickup was 12.30pm after dropping off the car at 8.30am. By 1pm I had zero communication. I called several times with nobody picking the phone up. Eventually got through and picked the car up at 3pm.

Not ideal when working.

A bit of an update from the awful experience I had from the other week when I placed my review.

On receiving the what I assume is an automated response I tried to email the address provided however the email given was incorrect. I tried this 5 times from 2 email accounts and non of them worked.

I then decided to fill out a complaints form online. It has now been over a week and I have not received a response.

A disgrace of a company that does not care and cannot be trusted.

If your a Motability customer avoid at all cost. They don’t contact you back when you use online form or try to book test drives. Called on 3 separate occasions by phone and in person and couldn’t get a test drive booked

A-Ma-Zing…!! I visited you today (15-08-2025) with an after sale enquiry. Every employee who engaged with me provided a warm welcome. An informal meeting had been arranged to meet Joe, Senior Sales Executive. Your attentive customer care focus Joe was primarily and solely upon me the customer. You made me feel I was not only listened to but heard, respected and tailored with an individual customer service. Thank you Joe and the Wrexham Evans Halshaw Team for your unparalleled service delivery bar none. Today’s visit reassured any previous doubts to secure my commitment to sign up to Easypay for my future Bi-Annual Service and MOT with Evans Halshaw, whereas previously I have engaged with our village mechanic. See you soon..!

12 months on and the service they give as gone downhill even more. Car in for a 8 year service 8:30 waiting they said it would be about 10:30. Car went in at 8:45 and was out at 9:32, then taken back to be washed it took about 10 minutes max. I asked why the service was done over such a shot time 45 minutes. I asked to speak to the service manager he came out and told me they only get 1 hour to carry out this service. I returned home and received a health check video, I was told by the reception staff the everything was green on the check and I could look at it later. I watched the video when I got home and the person that carried out the work. Pointed out that both rear tyres are wearing on the inside no mention of anything needs doing. I went on the kuga forum group to ask the question as I'm going on a long journey on later that day. I was advised to take it and get the wheel alignment checked. It was found that the rear wheel camber was out of tolerance,and did I what it done. They showed me on the screen that the rear wheels were out and the front tracking as well. I told them to do the work as I was going away. I know they don't offer this service but I think they SHOULD OF ADVICED ME TO GET IT CHECKED OUT.

Warning Do NOT DEAL WITH THIS COMPANY!!
Further to my complaint last week I am still in the same position - unable to contact anybody from the Wrexham dealership, with a car that is unable to be driven and out of pocket a lot of money!?

We recently purchased a vehicle from Cameron, our whole sales buying was flawless with help from all the team (George, Mike & James). The second time purchasing a vehicle and will definitely be returning.

Thank you!
Liam & Ellena

Very friendly, helpful reception staff. Quality servicing and customer care, what more do you want?

If I could give less than one star I would.

Taken in for diagnostic on the Wednesday, we are now into Saturday with no idea what is going on.

Every time I call up it is a 15 minute wait in the phone to be told that the person dealing with it is off sick.

That is something called single point of failure.

I’ve been without a car for five going on six days now with no communication.

SHOCKING. AVOID.

Poor customer service, wrong information given to me by staff, poor communication by phone - nobody phoned me back although this was promised on numerous occasions. I have no faith in using this dealership again.

Excellent, efficient and courteous service as always

Excellent as always especially the video. Excellent customer service knowledgeable helpful and friendly