Fantastic service from Michelle. Friendly, professional, and no pressure at all, which was a refreshing change from other dealerships. She went above and beyond to help, even when we changed our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don't buy sold me a car which was not road worthy which they mot and service yet service not done and old oil filter still on and mot fails not done brake in dangerous condition wheel nuts missin... See more
Company replied
We had a very good experience with Evans Halshaw Wrexham. We part ex our car for a newer one and Ella was very competent, went through all our options clearly and negotiated a decent price for our o... See more
Company replied
Very helpful and friendly staff. Overall great service and special thank you to Ella for sorting everything with the car for me. She was very friendly, patient and honest and answered all of the many... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Wrexham Road, Rhostyllen, LL14 4EJ, Wrexham, United Kingdom
- 01978 365585
2.9
Average
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service care
kept informed of any issues that came to light.
dealt with in a friendly manner
good customer focus
January 21, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi Peter,
We appreciate your kind words and are glad to hear you were kept informed and treated with courtesy.
Evans Halshaw Customer Services
Efficient service
Efficient service, my car was completed within the time allocated, and that is important to me.
Quiet area to sit whilst I waited.
Might have liked a hot drink, however the worktop was full of dirty cups and the one remaining was literally stuck (rim side down) to the tray, so u declined.
Otherwise, everything as good.
January 20, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi,
We appreciate you recognising our efficient service and the quiet waiting area.
We understand your disappointment about the cleanliness of the worktop and the lack of a hot drink.
We will take your feedback into consideration as we strive to improve our customer experience.
Evans Halshaw Customer Services
To make sure the customer is happy
Disliked how I wasn't supplied with a replacement car
January 22, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi David,
We understand your frustration with not being provided a replacement car.
We strive to provide the best possible service and apologise that your experience did not meet your expectations.
Evans Halshaw Customer Services
Renewal
Renewal of my ford options from Evans Halshaw wrexham, Mike Williamson the sales executive was extremely helpful and was very knowledgeable on the questions I asked. A very pleasant young man
January 11, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi Evan,
It's wonderful to hear that Mike provided such helpful and knowledgeable service.
We'll be sure to pass along your kind words.
We value your business and look forward to assisting you again in the future.
Evans Halshaw Customer Services
Good communication and friendly…
Good communication and friendly service. Check on car shown on video. Car washed when returned. No complaints.
January 14, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi Kathleen,
We're glad the communication was clear, the service friendly, and that you were pleased with the extra touches like the car wash.
We strive to provide excellent service and we're delighted we met your expectations.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Wynn,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
Everything very efficient and good.
January 9, 2025
Reply from Evans Halshaw - Ford Wrexham
Hi Joseph,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Scheduled Service
Car serviced with collect-and-return. Kept up-to-date with where they were up to, with no "you need this doing as well" surprises.
Good as ever.
December 19, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi David,
Thank you for your kind review.
We are pleased to hear that you were kept up-to-date with the progress of your service and that you were happy with the overall experience.
Evans Halshaw Customer Services
Excellent service
Excellent service !
Our sales consultant Michael made the experience seamless, friendly and professional.
Thankyou !
December 13, 2024
Unprompted review
Reply from Evans Halshaw - Ford Wrexham
Hi Maria,
Thank you for your kind words and 5-star rating.
We're delighted to hear you had a positive experience with Michael and appreciate your feedback.
Evans Halshaw Customer Services
Friendly staff but too expensive.
December 10, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi William,
We appreciate your kind words about our staff, we strive to provide excellent customer service and are glad you found our team friendly.
We understand your concern about pricing and will ensure your feedback is passed over.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Robert,
We appreciate you taking the time to share your feedback.
Take care,
Evans Halshaw Customer Services
as helpful as usual
December 6, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi William,
We appreciate your kind words and are glad to hear that you found our service helpful.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Keith,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Tracy,
It is wonderful to receive such a positive review!
All the best!
Evans Halshaw Customer Services
I bought a second hand car from this…
I bought a second hand car from this company four months ago and when I bought the car they told me that they gave me their own warranty for 3 months and they did not say that it was legally under warranty for 6 months and I researched and found that there was a problem with the electrical current of my car and I told them many times and they diagnosed the fault but they said there was no problem when I first got the car and I got a rendav before and I went and when I got my car I got an extra pireminium warranty package they looked at my car and said that my car's door handle was faulty and they asked me for 488 pounds and I said that arzacom was under warranty and they said that the warranty company did not cover this and I said that the door handle works with electricity and they did not accept this now I will complain to consumer rights just so you know I paid a total of 650 pounds I called customer services but I did not get any results and they called me again at the Wrexham dealership and they said they could not do anything about this I said I will complain to consumer rights and they called me and I wanted my car to be returned because they charged me close to 800 pounds and they removed the door handle and put it back I found the door handle on the seat inside my vehicle. No one is satisfied in terms of workmanship and customer satisfaction. I looked at the Facebook pages. Nearly 20 people are not satisfied and nearly 13 people are satisfied. That means I will not buy a vehicle from this company, I will not buy a single needle from there anymore and I do not recommend it to anyone.
July 24, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Okkes,
We understand your frustration with the recent experience you’ve had with our company.
We are sorry to hear that you are unhappy with the service you received.
We value your feedback and will use it to improve our processes and the service we provide to our customers.
Evans Halshaw Customer Services
No courtesy car
My car was in the Wrexham garage for 2 weeks and no courtesy car at all making my commute to work an absolute nightmare ☹️
November 6, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Karl,
We understand your frustration with the lack of a courtesy car during your vehicle's repair.
We strive to provide a smooth and convenient experience for our customers, and we apologise that this was not the case for you.
We will take your feedback into consideration as we continue to improve our services.
Evans Halshaw Customer Services
MOT & Service while I waited
MOT & Service while I waited, quick turnaround, friendly and unpressured service. Thank you
November 19, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Lee,
We appreciate your kind words and are thrilled to hear about your positive experience.
We strive to provide excellent service and are glad you found our team friendly and helpful.
Evans Halshaw Customer Services
The lady on the reception desk was very…
The lady on the reception desk was very friendly and helpful
November 12, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Mr Evans
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Wrexham
Hi Vanessa,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Customer Services
The staff is extremely helpful and goes…
The staff is extremely helpful and goes above and beyond
October 6, 2024
Reply from Evans Halshaw - Ford Wrexham
Hi Arther,
Thank you for your kind words.
We're happy to hear you had a positive experience with our team.
Evans Halshaw Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.