Evans Halshaw - FordStore Glasgow Reviews 

416
TrustScore 4.5 out of 5

4.3

694 Cumbernauld Road, G33 2ET Glasgow, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had my car in to get serviced with Evans Halshaw Ford two years in a row. Both years they replaced my front brake pads and discs. This was despite only having driven 8500 miles in the interim.... See more

Company replied

Rated 4 out of 5 stars

I bought a car at the end of April, it has an issue with the back light & water leaking in. I was told a new part would be ordered. I never had any follow up about this which resulted in myself needin... See more

Company replied

Rated 5 out of 5 stars

From the moment we reserved it online to the day of delivery everything went very smoothly. Special mention to Gary Waugh from sales and Scott in the workshop who both excelled in customer service and... See more

Company replied

Rated 5 out of 5 stars

I was picked up at the bus station by Gary having spoken to Nick a day earlier and later Tony on phone. Gary was very helpful and assisted my friend and I on my purchase and all through the process. G... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 694 Cumbernauld Road, G33 2ET, Glasgow, United Kingdom

  • 0141 770 1100

4.3

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(416)

5,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Colin was absolutely brilliant

Colin was absolutely brilliant. Really went out of his way to make the process as stress free as possible. Couldn’t have done more for us. Haven’t laughed so much in ages as well. Really happy with our new car

December 12, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello, Steven
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

Aatrocious dealership

Aatrocious dealership, they make up issues. Damage your vehicle, tell you it needs this and that to repair it. Then don't even replace the parts they say it needs because they caused the damage. Bad communication and don't do the job properly and lie to your face.
DO NOT GO THERE.

October 3, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Paul,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Looked at an ex demonstrator focus & …

Looked at an ex demonstrator focus & salesman Gary Brown was excellent from the word go. Got me a great price for my trade in and kept me informed throughout the process of buying and trading in. Even came in on his day off for me to pick up my new car. Gary is a great advert for Evan Halshaw.

September 27, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Steven,

We're happy to hear that you had such a positive experience.

It's great to know the assistance you received was excellent and that you were well-informed during the process by Gary.

We appreciate your feedback
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Service excellence

Always an excellent professional service from the team at Cumbernauld Road glasgow. From Nicole & Stacy on servce desk to the technicias working on car.

September 17, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Jackie,

We appreciate your positive feedback regarding the professional service you received from Nicole and Stacy.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Experience

Great car, great seller (Gary Brown) all round great experience!

August 14, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Gavin,

We're happy to hear that you had such a positive experience with Gary.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Our car was in for MOT and it passed

Our car was in for MOT and it passed, the service that Evans Halshaw provide is 100% I am not just saying this because our car passed the MOT, I have been a customer of Evans since 2015 and in all that time the service has been top notch.
I would not hesitate in purchasing my next car from Evans Halshaw.
Keep up the great work.

July 17, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Eric,

We're happy to hear that your car passed its MOT and that you've consistently received excellent service from us since 2015.

We appreciate your continued patronage and are glad that you would consider purchasing your next car from us.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

First visit to Evan’s Halshaw Glasgow…

First visit to Evan’s Halshaw Glasgow and thanks to Greg Black bought the perfect car for my parents mobility issues. Gregg took time to listen to my concerns and very efficiently arranged everything, making it easier for us to buy the car we wanted. I will be recommending E.H. Glasgow to family and friends.

July 10, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Lillian,

We're happy to hear that you found the perfect car to address your parents' mobility issues.

We appreciate that Gregg listened to your concerns and efficiently arranged everything.

Thank you for recommending us to family and friends.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful

Rob, who dealt with my sons trade-in and purchase of another car, was great to deal with,I would highly recommend.
My son is over the moon with his car.
Everything went smoothly from start to finish.

July 10, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Claire,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

service was excellent

service was prompt, friendly and professional.

July 14, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Robert,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Choose Greg to buy your car

I had a fantastic experience with Greg from the sales team. He covered everything in great detail and made it all very easy and simple to follow and understand. If you’re looking to buy a car from Evans Halshaw Ford in Glasgow then I would highly recommend asking for Greg. Customer service was 100/100 and at a highly stressful time for me he made it all easy and simple to follow

June 29, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow


Hello,

Thank you for your kind review.

We're really pleased to hear that Greg gave you a 5* experience! We will ensure that your lovely feedback is shared with him. Thank you for the recommendation and we look forward to seeing you again.

Have a great day,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Greg deserves 5 stars

Went to Evan’s Halshaw in Cumbernauld Road specifically to see 2 Seat Aronas they had for sale. We were fortunate enough to have Greg Black guide us through the purchase of the car we chose. Greg was courteous and extremely helpful answering any questions we had . He definitely deserves five stars.

July 9, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Dorothy,

We're happy you found the Arona you wanted and that our guidance from Greg was helpful.

We appreciate your five-star rating and thank you for your positive feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Thanks to Gary Brown at Evans Halshaw.

Thanks to Gary Brown at Evans Halshaw, Cumbernauld Road, Glasgow for guiding us through the purchase process for the Skoda Superb. He was very patient and was happy to deal with all our questions. He was also very efficient with the various bits of paperwork relating to the trade in and purchase of the car. His after sales service has also been excellent, dealing with a couple of minor queries - it is comforting to know that your call or email is always going to be responded to and dealt with appropriately.

June 14, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Ross,

We're happy to hear that you were impressed with the service you received from Gary.

We appreciate that the purchase process was guided in a way that was patient and efficient, and that after-sales queries were dealt with appropriately.

We appreciate your feedback and are glad you are happy with your experience.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Smooth, no hassle car purchase with Greg!

Smooth transaction with Greg who fully explained the finance and 'extras' with no hassle or pushiness and met our requirements on monthly payments. We requested a bumper repair and the car badging to be sorted in advance of pick up and this was carried out without quibble. Hoping the Aftercare plan we signed up for goes as smoothly in future dealings.

April 30, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello Carolyn,

We're happy to hear that the transaction was smooth and your requirements were met.

We appreciate your positive feedback regarding the finance explanations, bumper repair, and car badging.

We hope your Aftercare plan goes smoothly in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent Service Department Care

Just to say Nicole and Stacey (Service Department) were superb in dealing with my daughter’s car which needed a repair after recently being bought at another Evan’s Halshaw branch. They liaised with the other branch and ensured the repair could go ahead. Thank you both for helping us sort an issue. Service like that is much appreciated.

May 29, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi William,

We appreciate your kind review!

We are so glad to hear that Nicole and Stacey provided superb service and helped resolve the repair for your daughter's car.

It's great to know their assistance was much appreciated.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Valuing your car Shocking handling of a…

Valuing your car Shocking handling of a call by Gary at the Cumbernauld road Ford branch in a bereavement situation!

After advertising online that they buy cars I booked in with this branch for this Saturday online. This was for my dad's car who has passed away. The online process told me to call them as the paperwork requirements would be different in this circumstance.

I called this branch 5 minutes ago to be met with a barrage from Gary who said we don't deal with this at this branch. We don't have the specialist team to deal with this. You'll need to go to another branch. I asked for the specialist team number. Didn't know. I asked for a complaints team number. Didn't know. I asked for head office number. Didn't know!!! He was rude, arrogant and raised his voice and tone and the proceeded to patronise me by calling me Pet! Females be aware that you are dealing with a proper misogynist here. Do not deal with this horrible person and branch. The lack of professionalism and empathy have left me stunned

May 28, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hello,

We appreciate you bringing this to our attention. We understand your distress regarding the handling of your call during such a sensitive time. We regret that the interaction did not meet the standards we expect.

We'll address this internally to ensure our team provides appropriate support and information in all situations.

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

I cound this branch to be full of liars…

I cound this branch to be full of liars car wouldnt start first to days when i got it garry brown said all scratches and chips would be fixed ive kept on been down to showroom just get fob of last time i was down gave me a pot of paint gave me a warrnt ey i never asked for for wish ia paying even there manager tells u they will fone u in 5 ive been waiting days and days please dont buy from them ul get csr thats damaged or wont start

May 7, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi John,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service and very helpful big…

Great service and very helpful big thanks to Gary Brown. Amazing salesman

May 24, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi James,

We appreciate you taking the time to review us!

I am very pleased to hear that Gary handled everything to your satisfaction.

Enjoy your day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Always treated very well and everything was explained with no hassle at all.
Great service.

May 17, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi,

We are delighted to hear that you had a positive experience and that our staff was able to assist you.

Evans Halshaw Customer Services

Rated 4 out of 5 stars

Faults with car resolved

Communications between sales and service team needs improving as service team had no record of email sent by salesman to reset service light

April 15, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Neil,

We understand your frustration with the communication between our sales and service teams.

We strive to ensure seamless communication across all departments and will take your comments into consideration as we continue to improve our processes.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

first class service

Friendly professional staff kept me fully informed

April 4, 2025
Unprompted review
Evans Halshaw - FordStore Glasgow logo

Reply from Evans Halshaw - FordStore Glasgow

Hi Arthur,

We're delighted to hear that you found our staff friendly and professional.
Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look